Mercedes Benz of Hagerstown - Service Center

Service is great. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled.. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled.. More

Had to my car towed with MB courtesy tow and it was very professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly reco professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly recommend Hagerstown MB service department ! More

They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way. with upmost care. They took care of my car with every step of the way. More

Mercedes Benz of Hagerstown did a great job communicating with me on the service of our vehicle. We will continue to use the dealership going forward! with me on the service of our vehicle. We will continue to use the dealership going forward! More

We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. More

New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I wa dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of my service experience. Nicholas very professionally greeted me for my 1st time with the dealership and provided updates on the servicing. While there, other great support was also provided by Lexi and Lisa for various reasons. All aspects of my 1st experience were very good and the additional 30 minutes travel time was well worth it. More

Alex, who handles my E-430 Mercedes, always pleasant and so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding servi so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding service, no complaints. More

Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with digni he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service More

Alex and the service department at this dealership is first rate. I consistently receive excellent service and communication. first rate. I consistently receive excellent service and communication. More

Excellent and honest service since I’ve been bringing my vehicle in these past 10 years. vehicle in these past 10 years. More