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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,476 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,476 reviews

December 09, 2024

The experience at Mercedes-Benz of Hagerstown was excellent. Cell and Rob was personable and informative. Additionally, he was patient as we had many issues to be rectified. Only customer be their s More

by lmitchell01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience! We're delighted to hear that Cell and Rob provided excellent service at Mercedes-Benz of Hagerstown. Your kind words mean a lot, and we'll be sure to pass them along!

December 05, 2024

Alex, who handles my E-430 Mercedes, always pleasant and so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding servi More

by benz1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Alex provided outstanding service for your E-430 at Mercedes-Benz of Hagerstown. Thank you for sharing such a positive experience with us!

December 03, 2024

Amazing customer service! I’m very satisfied with my experience. Barry London gave me a great explanation of how everything worked. More

by joserivasmijo5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Mercedes-Benz of Hagerstown responded

Jose, we're delighted to hear that Barry provided you with an amazing experience at Mercedes-Benz of Hagerstown. Thank you for sharing your satisfaction!

December 03, 2024

I had the opportunity to buy a 2022 GLE-350, 4Matic, with the assistance of Ms. Lexi Livelsberger. Her kindness and professionalism are second to none. Thank you for all the hard work you put into making thi More

by DRJCCHANDLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Dec 03, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Ms. Lexi Livelsberger provided exceptional service during your purchase at Mercedes-Benz of Hagerstown! Thank you for sharing this positive experience, and we wish you many enjoyable miles in your new Mercedes-Benz 2022 GLE-350 4Matic.

November 30, 2024

I recently had the pleasure of purchasing a 2022 Mercedes-Benz GLB from the Hagerstown dealership, and I must say it was an exceptional experience. The staff were friendly and courteous, and the pri More

by dinesh.p.liyanage
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your wonderful experience with us at Mercedes-Benz of Hagerstown! We're delighted to hear that Rob and our team provided exceptional service and helped make the purchase process smooth. Enjoy your new 2022 Mercedes-Benz GLB, and we appreciate the recommendation!

November 29, 2024

Rob was fantastic to work with and we had a great experience buying. They took time to answer all our questions. Excellent customer service! More

by RogerB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Mercedes-Benz of Hagerstown responded

Roger, we're delighted to hear that Rob and the team at Mercedes-Benz of Hagerstown provided excellent customer service during your purchase. Thank you for sharing your positive experience!

November 26, 2024

We have been customers for more than 20 years. Staff at the Mercedes Hagerstown are very nice to deal with. More

by Christina.denale
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Leininger
Nov 27, 2024 -

Mercedes-Benz of Hagerstown responded

Christina, thank you for your loyalty and kind words about the team at Mercedes-Benz of Hagerstown! We hope you'll stick with us for another 20 years.

November 24, 2024

I recently purchased a 2024 Mercedes-Benz GLS 450, and I couldn’t be happier with the experience! From start to finish, the process was absolutely seamless. Barry was not only professional but incredibly kn More

by Amy Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Mercedes-Benz of Hagerstown responded

Amy, we're delighted to hear that Barry and the team at Mercedes-Benz of Hagerstown provided you with such a seamless and informative experience. Thank you for your kind words and recommendation! Enjoy every moment in your new 2024 Mercedes-Benz GLS 450!

November 19, 2024

Rob was extremely easy to work with. Very attentive and knowledgeable and I have to say this was the easiest-seamless new vehicle buying experience I have ever experienced. I have boug More

by Bill@wizer-tech.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mercedes-Benz of Hagerstown responded

Bill, we're jazzed to hear that Rob made your recent car-buying experience at Mercedes-Benz of Hagerstown the best one yet. Thank you for sharing such positive feedback, and enjoy every mile in your new car!

November 18, 2024

Best car buying experience in my 45 years of driving ! Barry was an extreme pleasure to work with and knows his product very well. More

by andcla_98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Barry made your car buying experience the best in 45 years here at Mercedes-Benz of Hagerstown! Thank you for sharing such positive feedback, and we hope you're enjoying your new ride.

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