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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,476 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need ...
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,476 reviews

December 31, 2024

We had a great experience with Barry. He was very knowledgeable and answered all of our questions. He took his time with us and provided a smooth transaction. We highly recommend him. More

by corbinscorbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing review! We're delighted to hear that Barry provided a knowledgeable and smooth experience at Mercedes-Benz of Hagerstown. We appreciate your recommendation and look forward to serving you again in the future!

December 31, 2024

They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way. More

by kadijatu.mansaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided you with efficient and professional service. Thank you for trusting us with your car!

December 29, 2024

Mercedes Benz of Hagerstown did a great job communicating with me on the service of our vehicle. We will continue to use the dealership going forward! More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Mercedes-Benz of Hagerstown responded

Gene, we're delighted to hear that our communication met your expectations at Mercedes-Benz of Hagerstown. We look forward to serving you again in the future!

December 22, 2024

Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowled More

by mimiwv777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing review! We're delighted to hear that Barry and our team at Mercedes-Benz of Hagerstown provided an exceptional experience. We appreciate your recommendation and look forward to serving you again in the future!

December 20, 2024

We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. More

by moosaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for your continued trust in Mercedes-Benz of Hagerstown since 2007! We're delighted to hear that Alex and our team have consistently provided thorough service, along with convenient pickups and loaners. We look forward to serving you again in the future!

December 16, 2024

The people who were responsible for our care were fantastic!!! I will be recommending friends! More

by lmitchell01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you so much for supporting Mercedes-Benz of Hagerstown!

December 14, 2024

Barry was very helpful and made the process so easy. This was my first time buying a car in my own and I felt comfortable and never pressured. 5 stars, 110% satisfaction and I would recommend Barry and More

by taterbean96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Barry made your first car-buying experience a comfortable one at Mercedes-Benz of Hagerstown! Your recommendation means the world to us, and we're thrilled you felt satisfied with our service. Enjoy your new ride!

December 12, 2024

Barry London was very knowledgeable about the product and answer my questions to complete satisfaction. Overall great service from Barry. Good person to work with. More

by 58cadi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with Barry and the team at Mercedes-Benz of Hagerstown! We appreciate the kind words and are glad you felt completely satisfied. Happy driving!

December 12, 2024

New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I wa More

by Julian_W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Dec 13, 2024 -

Mercedes-Benz of Hagerstown responded

Julian, we're delighted to hear that your first experience with us at Mercedes-Benz of Hagerstown was worth the extra travel time! It's fantastic to know Marty, Nicholas, Lexi, and Lisa provided you with attentive service. Thank you for choosing our dealership!

December 11, 2024

Best dealership I have ever worked with. My process was smooth from beginning to end, even with me being all the way in Chicago! Rob was amazing. Professional, efficient, patient, and went o More

by Camelia Pringle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Mercedes-Benz of Hagerstown responded

Camelia, we're pleased to hear that Rob and the team at Mercedes-Benz of Hagerstown provided you with such a seamless experience. Thank you for recommending us, and enjoy your new vehicle!

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