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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,473 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,473 reviews
March 29, 2025
We love our MB! Barry was professional and very patient when answering all of our questions about the vehicle. He downloaded the MB app to my phone and explained how Barry was professional and very patient when answering all of our questions about the vehicle. He downloaded the MB app to my phone and explained how to use it. He also linked our phones to the vehicle. Barry is very knowledgeable about the vehicle's features and demonstrated many of them. Christine Thomas, the finance manager, was also excellent at explaining the finance and warranty options. We wouldn't hesitate to buy another MB from this dealership! More
by Mary
March 29, 2025
This is my 3rd vehicle from Mercedes of Hagerstown. They’re always fantastic to work with and make the buying process a breeze. They’re always fantastic to work with and make the buying process a breeze. More
by Corey
Employees Worked With
March 28, 2025
Such a pleasure dealing with Barry and purchasing our new MB. All of the staff we talked and worked with were phenomenal. Can’t recommend enough! MB. All of the staff we talked and worked with were phenomenal. Can’t recommend enough! More
by bettyb6381
March 20, 2025
The sales lady knew her stuff. I came in just browsing for a Benz. Never talked to another dealer after my first contact with Hagerstown Mercedes. I came in just browsing for a Benz. Never talked to another dealer after my first contact with Hagerstown Mercedes. More
by 3rdrjc
Employees Worked With
March 18, 2025
Barry was professional and pleasant. Very helpful and gave us a lot of information on the GLC we purchased. Would definitely recommend!! Very helpful and gave us a lot of information on the GLC we purchased. Would definitely recommend!! More
by thanield93
Employees Worked With
March 17, 2025
We recently had an another great and easy experience at Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean and well-organized. If you’re in the market for a new car, I highly recommend stopping by Mercedes Benz Hagerstown and asking for Barry. More
by Austin
Employees Worked With
March 09, 2025
Had a great experience buying our first Mercedes with Barry, he was very helpful and took his time to explain all the incredible options on the car. The whole experience was top notch. Barry, he was very helpful and took his time to explain all the incredible options on the car. The whole experience was top notch. More
by Tony
March 06, 2025
Rob made this car purchase seamless. Great, friendly customer service from all the staff. Highly recommend. Great, friendly customer service from all the staff. Highly recommend. More
by Jemerick
Employees Worked With
March 05, 2025
Barry was really nice and funny! It was definitely a great experience buying our Subaru! It was definitely a great experience buying our Subaru! More
by ky.ramirz
Employees Worked With
February 26, 2025
Barry and the entire Hagerstown Mercedes dealership team has been the best ever experience to work with. Everyone is professional, curious, an excited to help the customer accomplish their goals. I would has been the best ever experience to work with. Everyone is professional, curious, an excited to help the customer accomplish their goals. I would highly recommend Barry and the team at Hagerstown. More
by sstahl
