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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,524 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,524 reviews
July 28, 2025
Barry was very welcoming from beginning to end! He made the whole experience of purchasing a car a breeze. He has a wealth of knowledge and was beyond amazing to work with. Thank you for being so He made the whole experience of purchasing a car a breeze. He has a wealth of knowledge and was beyond amazing to work with. Thank you for being so patience with us! Overall a very positive experience! More
by fatima.a.bhutta
Employees Worked With
July 26, 2025
This is the third Mercedes I have purchased from Rob Edmunds over the past 8 years. I really appreciate his continued attention and professionalism!! Keep up the great work! I'll be back! Edmunds over the past 8 years. I really appreciate his continued attention and professionalism!! Keep up the great work! I'll be back! More
by Dave D.
July 24, 2025
Rob was great and very accommodating to my vehicle needs. I highly recommend him and Mercedes-Benz of Hagerstown. I highly recommend him and Mercedes-Benz of Hagerstown. More
by dougboy11
July 24, 2025
Service with a smile, Mr. Alex, the service manager is phenomenal. I own six Mercedes-Benz I’ll take him straight to Mr. Alex every time.. thank you for your services Alex, the service manager is phenomenal. I own six Mercedes-Benz I’ll take him straight to Mr. Alex every time.. thank you for your services More
by rashiadrobinson
Employees Worked With
Mr Alex
July 22, 2025
Love my new car Rob was great to work with. Made me feel comfortable dealing with him. Made me feel comfortable dealing with him. More
by mollyjune2
Employees Worked With
July 21, 2025
This was my third vehicle purchase from Mercedes-Benz of Hagerstown, and once again, they exceeded my expectations. I recently purchased a certified pre-owned GLE450 and had the pleasure of working with Rob Hagerstown, and once again, they exceeded my expectations. I recently purchased a certified pre-owned GLE450 and had the pleasure of working with Rob Edmund. Rob made the entire experience painless and fast—something that’s hard to find in car buying these days. From start to finish, everything was handled with professionalism and efficiency. Rob was knowledgeable, attentive, and made sure every detail was taken care of. What truly keeps me coming back to Mercedes-Benz of Hagerstown is their exceptional and unparalleled service—not just at the point of sale, but throughout the entire ownership experience. If you’re looking for a luxury buying experience without the hassle, I highly recommend asking for Rob and the team at Mercedes-Benz of Hagerstown. They continue to earn my loyalty with every purchase. More
by jenniferl1970
Employees Worked With
July 19, 2025
Rob Edmonds was extremely kind and helpful. I never felt pressured to make a purchase. He showed great patience in finding me the perfect car. Overall, a fantastic experience. I would highly re I never felt pressured to make a purchase. He showed great patience in finding me the perfect car. Overall, a fantastic experience. I would highly recommend Hagerstown Mercedes to anyone looking for a car. More
by Kimamills
July 17, 2025
For the last 11 years Alex has been taking care of my automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my ex automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my experience a pleasure. More
by ellenvalli
July 17, 2025
Barry London was very helpful, courteous and knowledgeable. Made the car leasing experience very easy. knowledgeable. Made the car leasing experience very easy. More
by leibfreid
July 12, 2025
Barry was extremely helpful and made the car buying process easy and Efficient. I would highly recommend Hagerstown Mercedes! process easy and Efficient. I would highly recommend Hagerstown Mercedes! More
by Corey
Employees Worked With
