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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

3.8
114 Reviews
Call Service Center (833) 788-0029

114 Reviews of Mercedes-Benz of Grapevine - Service Center

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November 30, 2021

It was a great experience today at Grapevine Mercedes. Service was right on point. I thought I would have to leave the car for what seemed to me to be a difficult issue but in no time, the technician an More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Amsden
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Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you Richard! We are glad you had an Elevated Experience with you service visit with us here at Mercedes-Benz of Grapevine. Our technicians and service advisors work together to provide the best possible experience for our clients. We look forward to helping you with any of your service needs in the future!

November 27, 2021

Courteous service manager. Timely and well done work. Manager very informative and helpful with the necessary paperwork. More

by billshipp3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian
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November 27, 2021

Always had the best experience with this team, they go beyond to help me and find ways to reduce my maintenance service costs. Thank you! More

by Dinesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
November 27, 2021

Terrific service rendered. I’ll be back as my service advisor was thorough and customer oriented. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
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Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Ken! We are glad to hear you had a good experience while getting your service done here at Mercedes-Benz of Grapevine. Our service advisors strive to have an Elevated Experience and we are glad we were able to do that. We look forward to helping you with any service appointments in the future!

November 27, 2021

Stanley is great handling my service needs. He treats me like family. Always very friendly. And he remembers me always. Very va personal service. More

by Grracc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Great to hear you had an Elevated service experience here at Mercedes-Benz of Grapevine. Stanley is one of our best service advisors and always tries to provide a personal experience. We look forward to helping you with your next service experience!

November 26, 2021

Prompt service great communication to the customer throughout the service appointment. We are very happy with Grapevine Mercedes More

by stoye17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe DiLoreto
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that you had an elevated service experience with our Mercedes-Benz of Grapevine service team. We appreciate you for building trust with our team as well and hope to work with you again in the future!

November 25, 2021

Patrick, the service rep was very attentive and solved our issue by verifying the tire & wheel coverage, that was previously purchased from MB McKinney so that one of my tires, that had a nail, could be r More

by asimali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick @ Service Department
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy that Patrick was able to help you with your tire and wheel repair at Mercedes-Benz of Grapevine. The tire and wheel road hazard plan is definitely a valuable purchase to make when buying a car in the Dallas-Fort Worth area. We are thankful you had this protection plan and hope you can visit us in the future for any sales or service needs!

November 25, 2021

Cracked windshield was replaced on time, toll tag and inspection sticker attached and the inside and outside of the car cleaned! Stanley was a pleasure to work with. More

by phredvn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that your Mercedes-Benz of Grapevine service visit to work with Stanley went well. Stanley is a true professional here at our dealership and strives to build trust with all of his clients. We hope we can work with you again for your next service visit!

November 22, 2021

The service is great…..very accommodating. Andrew, the Service Advisor is very professional and courteous. More

by Sandrakbaldwin1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that you had an elevated service experience at Mercedes-Benz of Grapevine. Andrew always ensures that his clients are also happy when taking delivery of their serviced Mercedes. We hope you two can work together for your next service visit!

November 20, 2021

Exceptional customer service!! Best Dealership in town, worth the drive! Service advisors make you feel confident when dropping off your car for service! Thanks you Mercedes of Grapevine! More

by FordF150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison, Tony Bedford
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the kind words about our Mercedes-Benz of Grapevine service team, including Stanley and Tony. Thanks for also building trust with our team!

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