Mercedes-Benz of Grapevine - Service Center

ML 320CDI turbo service workmanship Once repaire is done customer have no way to know how all the parts were installed unless we have issue to work agin in same area, installation was di Once repaire is done customer have no way to know how all the parts were installed unless we have issue to work agin in same area, installation was discovered by another service center of faulty and bad workmanship dealer service person has straight refuse to take responsibility in 5 minutes, so I will never recommend anyone to have any service at Grapevine location. More

RonMcBride Our SLK 300 was in for service, when we received a call from Ron McBride asking us to see him in new car sales whenever we came to pick up our vehicle Our SLK 300 was in for service, when we received a call from Ron McBride asking us to see him in new car sales whenever we came to pick up our vehicle. Upon arrival we met with Ron to discuss a trade for a SLK 350. We did purchase the vehicle, and experience of working with Ron was wonderful.. More

Just a follow up on Doug Prince after the purchase. Doug continues to provide the service one would expect when purchasing a new MB. He always goes out of his way to make sure everything is ok with th Doug continues to provide the service one would expect when purchasing a new MB. He always goes out of his way to make sure everything is ok with the car and always ask if we need anything he will take care or follow up on it. Doug is the kind of guy that any company would like to have a 100 of. More

Chad went above and beyond. I have never seen a dealer with such enthused to please us. I highly recommend him to friends and family. I have never seen or met a dealer that cares and show that he cares. H with such enthused to please us. I highly recommend him to friends and family. I have never seen or met a dealer that cares and show that he cares. He will always be a part of us. More

My wife and I brought our 2004 ML500 in for service and I went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-C went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-Class SUVs. I told Jason that we had plans to purchase a new MB SUV in March 2013. Due to Jason's friendly personality and no-pressure approach to my questions about the new vehicles I brought my wife into the showroom to meet him and look at the 2013s. Through the course of our dealings with Jason we decided to reconsider our plans to wait 6 months before our next MB purchase. By 9pm that night we drove our new, 2013 ML350 off the lot. Jason was very friendly and helpful throughout the day regarding our best options in vehicle choice and financing options. We settled on a 36-month lease rather than purchase and feel very happy with that decision. Since that day Jason has continued to be very responsive and helpful with any questions we've had and we will recommend him to any of our family or friends in the market for a vehicle. We certainly intend to continue our relationship with Jason and Park Place Grapevine for all future MB purchases. More

Andy Kaufman did a fabulous job taking care of us!!! He is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friend is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friendly customer service from Park Place Mercedes-Benz in Grapevine! More

Thank you Park Place for always taking care of the customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you More

We dropped off the GLK in Grapevine for service and were met by Michael in the service drive who promptly arranged for Charles to drive us to the airport to catch our flight. Charles was extremely personabl met by Michael in the service drive who promptly arranged for Charles to drive us to the airport to catch our flight. Charles was extremely personable and knew his way around the crazy construction zone to get us to the airport in less than 10 minutes. When we arrived back at DFW, Denise Lewis picked us up at the airport and greeted us so warmly. Our car was waiting on the service drive upon arrival and again Michael was there to transfer luggage and get us on the road. The car was serviced, washed and in perfect order just as Park Place promises. It was a great experience and one I would highly recommend to any Park Place client. More

Was in tears with the problem experienced. Explained once. Problem resolved. Have a twenty-year history with Mercedes, I'm going for another twenty years! once. Problem resolved. Have a twenty-year history with Mercedes, I'm going for another twenty years! More

VERY HARD TO TALK TO ANY BODY EXCEPT OPERATOR, PAID FOR SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ON SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ONLY RETURN MY CALL ONE'S OUT OF 5-6 TIME I LEFT MSG, VERY VERY BED CUSTOMER SERVICE AND INSIDE OF DEALER I DID NOT SEE ANYBODY FRIENDLY OR SMILING AND I STILL DON'T KNOW WHAT THEY DID OR WHAT PARTS THEY USED TO FIX MY CAR More