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Mercedes-Benz of Grapevine - Service Center
Grapevine, TX
116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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116 Reviews of Mercedes-Benz of Grapevine - Service Center
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April 07, 2016
Horrible Experience, Regret Buying Car Here Please save yourself frustration, aggravation and disappointment and buy your car anywhere except here. Go to Sewell, they understand service and the Please save yourself frustration, aggravation and disappointment and buy your car anywhere except here. Go to Sewell, they understand service and the value of customers. I won't get into the full story of our horrible experiences with these guys, but I will summarize to say they they don't stand behind their product and they don't understand customer service. They will treat you wonderfully UNTIL you buy the car. Once you buy the car don't ever expect excellent service again. Don't even expect mediocre service - get ready for the worst service. Seriously, head over to Sewell and save yourself the aggravation. More
by cdl123
Employees Worked With
Tony Johnson
February 11, 2015
Oil leak on my MB E320 cost me $4,000 On June 9th, 2014, I brought my 2008 Mercedes E320 Bluetec to Park Place in Grapevine to repair an oil-leak from the oil cooler. About a week after we On June 9th, 2014, I brought my 2008 Mercedes E320 Bluetec to Park Place in Grapevine to repair an oil-leak from the oil cooler. About a week after we got the car back from Park Place, we noticed the engine check light was lit. A scanner indicated code U0106, 'Lost communication with the glow plug module'. This came up for all 6 glow-plugs. I took the engine cover off and found that the ground wire of the glow-plug module was attached to the engine block, but the screw had not been tightened. I tightened the screw, reset the fault code but it came back on soon after starting the engine. Now, I have worked with electronics all my life and based on my experience, I'm 100% sure that the constant vibration would have caused arcing on the glow-plug unit and eventually fried it. I took the car back to them and according to the service manager, they changed out the glow plug module but after the code still indicated a fault on all six glow plugs, they told me that they would replace the glow plugs for $830. I declined and had the fried glow plug module and blown glow plugs replaced elsewhere. Thanks to Park Place Motorcars, this oil leak cost me close on $4,000! More
by BjoernH
Employees Worked With
Staci DeLuca
October 21, 2014
joyful I appreciate good service just takes people that understand the customer the experience is wonderful when I bring any of my cars to this dealer I appreciate good service just takes people that understand the customer the experience is wonderful when I bring any of my cars to this dealer More
by Cameron101
Employees Worked With
June 12, 2014
ML 320CDI turbo service workmanship Once repaire is done customer have no way to know how all the parts were installed unless we have issue to work agin in same area, installation was di Once repaire is done customer have no way to know how all the parts were installed unless we have issue to work agin in same area, installation was discovered by another service center of faulty and bad workmanship dealer service person has straight refuse to take responsibility in 5 minutes, so I will never recommend anyone to have any service at Grapevine location. More
by nareshhill
Employees Worked With
Kevin Bara
April 21, 2014
RonMcBride Our SLK 300 was in for service, when we received a call from Ron McBride asking us to see him in new car sales whenever we came to pick up our vehicle Our SLK 300 was in for service, when we received a call from Ron McBride asking us to see him in new car sales whenever we came to pick up our vehicle. Upon arrival we met with Ron to discuss a trade for a SLK 350. We did purchase the vehicle, and experience of working with Ron was wonderful.. More
by HUNT_BILL
Employees Worked With
Ron McBride
February 03, 2014
Just a follow up on Doug Prince after the purchase. Doug continues to provide the service one would expect when purchasing a new MB. He always goes out of his way to make sure everything is ok with th Doug continues to provide the service one would expect when purchasing a new MB. He always goes out of his way to make sure everything is ok with the car and always ask if we need anything he will take care or follow up on it. Doug is the kind of guy that any company would like to have a 100 of. More
by trident13
Employees Worked With
December 21, 2013
Chad went above and beyond. I have never seen a dealer with such enthused to please us. I highly recommend him to friends and family. I have never seen or met a dealer that cares and show that he cares. H with such enthused to please us. I highly recommend him to friends and family. I have never seen or met a dealer that cares and show that he cares. He will always be a part of us. More
by jbshead
Employees Worked With
Chad Clark, Chad Clark
October 31, 2012
My wife and I brought our 2004 ML500 in for service and I went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-C went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-Class SUVs. I told Jason that we had plans to purchase a new MB SUV in March 2013. Due to Jason's friendly personality and no-pressure approach to my questions about the new vehicles I brought my wife into the showroom to meet him and look at the 2013s. Through the course of our dealings with Jason we decided to reconsider our plans to wait 6 months before our next MB purchase. By 9pm that night we drove our new, 2013 ML350 off the lot. Jason was very friendly and helpful throughout the day regarding our best options in vehicle choice and financing options. We settled on a 36-month lease rather than purchase and feel very happy with that decision. Since that day Jason has continued to be very responsive and helpful with any questions we've had and we will recommend him to any of our family or friends in the market for a vehicle. We certainly intend to continue our relationship with Jason and Park Place Grapevine for all future MB purchases. More
by wenroballen
Employees Worked With
Jason Palmer
April 18, 2012
Andy Kaufman did a fabulous job taking care of us!!! He is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friend is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friendly customer service from Park Place Mercedes-Benz in Grapevine! More
by Teresa K Y
Employees Worked With
Andy Kaufman
October 27, 2011
Thank you Park Place for always taking care of the customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you More
by Wmary_2
Employees Worked With
Gabriel Guerrero
