Mercedes-Benz of Grapevine

Alejandro made this the best car purchasing experience I’ve had! Everything was communicated so clearly, the car was delivered on-time, and payment/signing was super efficient. Highly recommend. I’ve had! Everything was communicated so clearly, the car was delivered on-time, and payment/signing was super efficient. Highly recommend. More

Excellent experience David was knowledgeable and was detailed in explaining the vehicle. He addressed all my questions and any concerns I had. He explained operation and performance of the vehicle. detailed in explaining the vehicle. He addressed all my questions and any concerns I had. He explained operation and performance of the vehicle. More

Mercedes-Benz of Grapevine is hands down the best auto dealership. You are treated like family and with respect whether you are looking at or purchasing a vehicle. Our sales person David Canales was profe dealership. You are treated like family and with respect whether you are looking at or purchasing a vehicle. Our sales person David Canales was professional from the moment we first met, throughout the purchasing transaction and up until the delivery of our new Mercedes at home…yes he personally dropped off our car at our residence. Now that is what I call Customer Service. More

I have purchased 3 cars from Mercedes-Benz Grapevine this year. Each transaction was seamless and low pressure. year. Each transaction was seamless and low pressure. More

Prompt service, and Dextral continues to amaze me with his customer care! Buying a car has never been so easy. his customer care! Buying a car has never been so easy. More

We purchased new cars for both of our sons and it was a great experience. Our salesman, Hector, was great and gave an exceptional customer service ! great experience. Our salesman, Hector, was great and gave an exceptional customer service ! More

Loved working with just one person during the whole process David was very knowledgeable and great to work with. process David was very knowledgeable and great to work with. More

BUYER BEWARE! The wife and I did an online quote for a trade-in on our vehicle on 12/01/2022, which initially gave a quote of $ 74,000.00. Upon completion of the The wife and I did an online quote for a trade-in on our vehicle on 12/01/2022, which initially gave a quote of $ 74,000.00. Upon completion of the credit app and trade-in info, the quote dropped to $ 71,700.00. We then requested a test drive on a new Mercedes vehicle on-line on 12/02/2022 at 3 p.m. We drove 545 miles from our home and arrived at the dealership at 2:30 p.m. on 12/02/2022 to find no one to talk to or speak to us until 3 p.m. Upon trying to complete the deal with Sales Experience Manager Alvin Mathe, we was offered a trade-in value of only $ 65,000.00, a difference of $ 6,700.00 from the on-line quote that we accepted on-line and completed an on-line credit app., along with having to pay a acquisition fee of $ 7,500.00 for the new Mercedes, above sticker price, which he said they had to pay to get the vehicle. Apparently this dealership does not honor its on-line quotes, so buyer beware. Needless to say, they did not get our business. Update: General Manager (Dave Olson) contacted me on 12/05/2022 and apologized for above stated occurrence and offered to make things right, however we had already made a purchase on another vehicle at another dealership. Thank you Mr. Olson for your offer to help. More

It is a good dealership, clean, good location and also has a very good member service. has a very good member service. More

If you go to this dealer, make sure to use Payton Dotson as your SEM. He knows what he’s doing & makes the car buying process as sensational as it could possibly be. Amazing experience! He also will do ever as your SEM. He knows what he’s doing & makes the car buying process as sensational as it could possibly be. Amazing experience! He also will do everything he can to get you the best deal. 11/10! ⭐️⭐️⭐️⭐️ More