Mercedes-Benz of Grapevine

This was my first Mercedes purchase, and 1st time to visit this dealership. I found lots of helpful, and friendly people. My sales agent, Shara, was very attentive and helped me negotiate a reasonable d visit this dealership. I found lots of helpful, and friendly people. My sales agent, Shara, was very attentive and helped me negotiate a reasonable deal that resulted in me purchasing a car I liked~ More

Dealership is clean, well-staffed and employees are helpful and knowledgeable about their cars. They are honest and not high pressure. We had an excellent buying experience on a pre-owned vehicle. helpful and knowledgeable about their cars. They are honest and not high pressure. We had an excellent buying experience on a pre-owned vehicle. More

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype. More

Always a wrestle with a trade in. Always get a quote from CarMax first. The salesman was outstanding. I highly recommend him. Always get a quote from CarMax first. The salesman was outstanding. I highly recommend him. More

All of our interactions with the Avondale Team have been enjoyable and efficient. We look forward to many years working together. Marty Marshall's experience certainly benefited us in understanding what p enjoyable and efficient. We look forward to many years working together. Marty Marshall's experience certainly benefited us in understanding what products and services are most in line with our needs. More

Excellent working with Doug Prince, who kept in contact throughout the ordering, manufacturing and shipping process. throughout the ordering, manufacturing and shipping process. More

Experience was great with Alejandro. He was responsive and kept us up to date on where we were in process. Was not pushy and answered all our questions. He was responsive and kept us up to date on where we were in process. Was not pushy and answered all our questions. More

The gentleman worked with me to make sure I was happy with my purchase. kudos with my purchase. kudos More

Alejandro was very professional, personable and patient. He made the process go smoothly. I would highly recommend him for your car purchase. He made the process go smoothly. I would highly recommend him for your car purchase. More