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Mercedes-Benz of Grapevine
Grapevine, TX
1,929 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,929 reviews
April 25, 2023
Doug made our new purchase so quick and seamless. Absolutely in love with my new car! Absolutely in love with my new car! More
by justjodi20
Employees Worked With
April 25, 2023
Mr. Abbas was very polite and helpful. Great customer service experience. Will highly recommend him. service experience. Will highly recommend him. More
by Cwhittaker1806
April 25, 2023
Basel was very helpful and assisted us through the entire buying process. He worked hard to find us the exact vehicle we wanted and handled our sale with professionalism and great care. We would highly recom buying process. He worked hard to find us the exact vehicle we wanted and handled our sale with professionalism and great care. We would highly recommend Basel! Excellent knowledge and a great experience. More
by BILL.LINES
Employees Worked With
April 24, 2023
Basel Abbas from Mercedes-Benz of Grapevine goes above and beyond to provide excellent customer service. When I arrived at the dealership, I was greeted with a warm welcome from the front desk person and and beyond to provide excellent customer service. When I arrived at the dealership, I was greeted with a warm welcome from the front desk person and my salesperson Basel Abbas. I had to wait for a few days for my Mercedes GLC 300 4matic coupe to arrive at the dealership, but it was worth the wait. When I picked up my vehicle, Basel spent a great deal of time with me to show me how everything works. Basel has made follow-up calls to see how things are going as well as to let me know that my plates are in and gave me the option to pick it up or have it sent via Fedex. This is my first Mercedes and so far I am extremely happy with my purchase. More
by tricianelson1970
Employees Worked With
April 11, 2023
Great service from sales rep during purchase Very disappointed that after waiting for 3 extra days for vehicle I purchased to be ready. Vehicle interior not detailed. Stuck with trunk full of dog hai disappointed that after waiting for 3 extra days for vehicle I purchased to be ready. Vehicle interior not detailed. Stuck with trunk full of dog hair!! Have requested detailing with no response. More
by flojohnson05
Employees Worked With
S. Freeman
March 27, 2023
Doug Prince always goes above and beyond to satisfy my needs throughout the years I had been driving my Mercedes. needs throughout the years I had been driving my Mercedes. More
by Marty McAuley
March 27, 2023
Rodney was great, very Knowledgeable and helps the client. Fast and easy good customer service. client. Fast and easy good customer service. More
by Deannalaz0921
Employees Worked With
