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Mercedes-Benz of Grapevine
Grapevine, TX
1,929 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,929 reviews
September 27, 2023
This is your classic 1960's dealership. You test drive the car, get your trade in appraised and they give you a price. Of course the car you are buying is at list price and the trade in is You test drive the car, get your trade in appraised and they give you a price. Of course the car you are buying is at list price and the trade in is $10,000 under what Kelly Blue Book shows it as. When you balk at the deal, the sales person gets up and gets the 'sales manager'. He is nothing short of thug who tries to intimidate you and bad mouth the many, many things wrong on your trade in, even though in my case it has only 8,000 miles on it and is in superb condition. I will buy a Mercedes but certainly won't buy it from this place. More
by jeffellis16
Employees Worked With
September 21, 2023
We recently bought a car from MB Grapevine. We looked at several MB dealerships in the area, but MB Grapevine had the best inventory ,options , and, most importantly, excellent customer service We looked at several MB dealerships in the area, but MB Grapevine had the best inventory ,options , and, most importantly, excellent customer service. Our salesperson was Payton Dotson. He is a professional who is also attentive, polite, and patient. He will ensure you get what you would like, even delivering your car and answering any questions you may have after the deal is complete. We were feeling overwhelmed at first when looking for the right car in the area, until we came to this dealership and met Payton, who made the experience enjoyable and exciting. We highly suggest Mercedes Benz Grapevine for your car shopping experience . More
by Murdock
Employees Worked With
September 10, 2023
Great experience! Dyan H. was very accommodating, friendly, and patient. The dealership was clean and welcoming. Our new Mercedes purchasing experience was exceptional Dyan H. was very accommodating, friendly, and patient. The dealership was clean and welcoming. Our new Mercedes purchasing experience was exceptional from the receptionist to Dyan along with two other sales specialist! A service specialist also took the time to explain in depth all of the specifications and technology of our new car. Overall—- I would highly recommend! More
by Sarah.swatzell
August 24, 2023
I had a great experience at Mercedes-Benz of Grapevine! I recommend visiting when looking for your next automobile. I recommend visiting when looking for your next automobile. More
by Stone
Employees Worked With
August 17, 2023
Best customer service I’ve ever had! Friendly, knowledgeable , fair, kind, very excellent overall experience Friendly, knowledgeable , fair, kind, very excellent overall experience More
by janetbrantleyjanet ballard
Employees Worked With
August 09, 2023
Really disappointing experience with this dealership. Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. T Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. They shrugged it off, saying those weren’t available for the 2023 package I chose. Why wasn’t I informed earlier? I could’ve picked a different package, especially since this was all sorted before the car went into production. I'd finalized the paperwork over the phone, and by the time I saw the car in person, it didn't feel worth the $100k. Decided to sell it 4 months later and learned that the pre-paid maintenance wasn't refundable. They never clarified this when selling the package and refused even a prorated refund. They are money-hungry thieves and scammers. DO NOT trust what they try to sell you. Disgusted that this is what Mercedes has turned into. More
by EMey85
July 29, 2023
I went Grapevine Mercedes dealership after calling and visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places w visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places were deceptive! Grapevine Mercedes was up front with their pricing! The price on the site was the same price when I went to make the deal on the Certified Mercedes GLC 300 that I purchased! I was very impressed with the Dealer preparation on the vehicle! For example the tread on the tires was getting a little low on all 4 tires so they replaced all 4 tires! Keep in mind these are very expensive tires! The Certified GLC 300 was priced lower than any where else and it was prepared and conditioned as if they’re where taking it home themselves! I was very impressed with Price, Quality and integrity of Grapevine Dealership! More
by Adrian63
