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Mercedes-Benz of Grapevine
Grapevine, TX
1,956 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,956 reviews
August 01, 2024
Beaux was amazing to work with and I would highly recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a bit of an issue on obtaining our at home charger, but Beaux was on top of it to ensure we received it and followed through. More
by Amrita
Employees Worked With
August 01, 2024
Rochelle was very professional and courteous. She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am so happy she was listening to what I truly wanted. She is to be commended for a job very well done! Thank you Rochelle!!! More
by Yolanda Brunson
Employees Worked With
Rochelle Johnson
July 29, 2024
We were very pleased with the service provided. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. More
by Usomanna
Employees Worked With
July 25, 2024
Marco made my buying process seamless and super easy. He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! More
by Nana
July 24, 2024
Very professional and attentive to your needs. Alejandro was very professional and patience. Clean facility Alejandro was very professional and patience. Clean facility More
by Travel Diva
Employees Worked With
July 24, 2024
If I could leave a 0 star review I would. I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in gear. $2000 later they said that problem was fixed and also sold us on new break pads. We did all the recommended work. Three months later the problem comes back and my wife was stranded in a dangerous part of town with a car that was stuck in park. We tow it to service and they say that need to repair the parking break actuator and it needs new break pads and rotors because they were damaged when the parking break got stuck…and of course…$3000 more dollars. Bottom line…STAY AWAY! Get service anywhere but here! They are either incompetent or dishonest. Either way, save yourself the trouble and go to a service center with integrity. More
by G Wagon owner
Employees Worked With
Service department
July 22, 2024
Jake was incredible to work with and has made the entire experience an absolute pleasure. experience an absolute pleasure. More
by rpcoppola
Employees Worked With
July 22, 2024
Marco was incredible to work with. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. More
by cms127
July 21, 2024
vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the d center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Additionally he stated, when you rent a car and something happens to it you don't expect to pay for the damages the owner pays. I let him know the cars are covered by insurance that the renter pays for incase of damages. He then proceeded to tell me the cost of the repairs and he wasn't trying to make any money and he would discount the part. This is unethical behavior and I should not have to pay for a seat that was broken in the possession of the dealership. The seat was operating fine when the vehicle was brought in for repairs. The service advisor Sierra is shady as well. Unfortunately, Mercedes-Benz is a good product, however, the quality of people they employ have no integrity. When you bring in a vehicle for repairs you don't expect to pick it up with the inside damaged. I have contacted the dealership to speak with the director Brad and Sherri the owners assistant however no phone calls were returned to resolve the issue. This is my last time doing business with Avondale Mercedes-Benz. If you are interested in purchasing a Mercedes-Benz or having your car repaired due to an accident, I suggest you go to another Mercedes-Benz dealership and do your research on how they treat their customers, the quality of service offered and if you are dealing with unethical people. More
by Barnedra
Employees Worked With
Sierra Boaz
July 19, 2024
Easy process. Fast. Would highly recommended if you are looking to purchase a car to come here! Fast. Would highly recommended if you are looking to purchase a car to come here! More
by rrdc1223
Employees Worked With
