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Mercedes-Benz of Grapevine
Grapevine, TX
1,863 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,863 reviews
January 23, 2004
Park Place Midcities is ABSOLUTELY the WORST MB dealership in DFW and possibly the world. I have an SLK and ML320 from them and had an C230 sportcoupe on order.<br><br>First, my original ML320 engi dealership in DFW and possibly the world. I have an SLK and ML320 from them and had an C230 sportcoupe on order.<br><br>First, my original ML320 engine had difficulties and the car was bought back by MB after 1 month. Then as I was picking up the second ML320 from one of it's many services (and just returned the Toyota camry loan car) when I went to trade the ML320 in for a ML430, while crusing the parking lot, I accidentally ran (at 4 mph) into a parking median and dented the passesenger side fender. The car was immobilized at the dealer. They REFUSED to give me back the loaner I had just returned minutes earlier saying it was for warranty service only. So I am stuck 45 miles from home with no car. They made me call a taxi ($75 BILL). While waiting for the taxi, it is 6PM and they close the dealership and make me wait OUTSIDE (like a dummy) for 30 min in the Texas sun in July!!! Long story short, the ladder frame was damaged and the xxx ML320 was totalled by the insurance company. and I now drive a BMW X5 4.4 sport...AWESOME CAR!<br><br>Secondly, I was first in the wait list for the C230K sportcoupe, they screwed up/lost my order and said I would have to wait 8 months after the 1st car (which was supposed to be mine) was delivered to someone else! So my son randomly calls the Park Place in Dallas and they have the same car available in the exact specifications as the one I ordered and I picked it up the next day. Thank you Cindy in MB (now in Porsche). <br><br>Now I buy all my MB's from Ewing Autohaus in Plano. Shawn Nowroozi is awesome. <br><br>Please do youself and the world a favor and NEVER purchase a car from Park Place Midcities EVER..so they will go out of business and/or have the franchise sold to someone who gives a xxxx about their customers.<br><br><br><br> More
by RCC
Employees Worked With
Sales Manager / Service
December 14, 2003
I made the mistake of thinking the Internet Sales team at this dealership would give me the lowest price with the least amount of hassle. They quoted me a price that was later undercut by a showroom salesm this dealership would give me the lowest price with the least amount of hassle. They quoted me a price that was later undercut by a showroom salesman. Also, the Internet folks offered me much less for my MB trade in than Kelley Blue Book suggested. Again, a showroom salesman offered a better trade value. <br><br>Still, it wasn't enough to sell me on a new car through them. When asked about their lower trade-in offer as compared to Blue Book online, they said that Blue Book Online values are "probably 3 to 6 months old!" What?? I don't think Kelley Blue Book Online would stay in business if their values were not current.<br><br>Too bad there are not more MB dealer choices in the area. Park Place Mid-Cities just doesn't seem too eager to retain customers. More
by drd1000
October 13, 2003
Disappointed in the sales tactics now used. Not like Mercedes should be. When you are spending this much money on a car, you should be treated very well and not as another way to make more commission. Mercedes should be. When you are spending this much money on a car, you should be treated very well and not as another way to make more commission. I've bought from them in the past but won't do so in the future. More
by jack1963
Employees Worked With
sales
