Mercedes-Benz of Grapevine

This is my 10th new car purchase over the last 30 years and is by far the most pleasant buying experience I've had. I can't say enough good things about our Sales Manager, Mr. Basel Abbas. I'm very demandi and is by far the most pleasant buying experience I've had. I can't say enough good things about our Sales Manager, Mr. Basel Abbas. I'm very demanding when buying a new car and Basel answered every question and took an inordinate amount of time explaining the features to my wife and I. From initial contact to driving off of the lot Basel was a consummate professional. Zero sales pressure! I will be back in the next 3 to 5 years for my next Mercedes purchase. More

Came into the dealership to see my options & I was able to trade in my vehicle and purchase a 2023 C300 CPO Val N. made the transaction very smooth and easy. Thank you, Val for making this purchase possi to trade in my vehicle and purchase a 2023 C300 CPO Val N. made the transaction very smooth and easy. Thank you, Val for making this purchase possible. We left with a great deal & are very happy with the purchase. More

The entire process was very easy. Val was extremely friendly, helpful and professional. I’ll be back for sure! Val was extremely friendly, helpful and professional. I’ll be back for sure! More

Amazing service! I wasn’t looking for a new car, but Rochelle knows that I like and found the perfect SUV for me. I could not pass it up. Everything was seamless and I wasn’t looking for a new car, but Rochelle knows that I like and found the perfect SUV for me. I could not pass it up. Everything was seamless and easy. Rochelle was professional and had great communication. I would highly recommend. More

Good customer service. Alejandro was very professional and made the whole purchase process very easy. Alejandro was very professional and made the whole purchase process very easy. More

Purchased a 2023 Genesis gv70 from Marco. Very friendly, smooth process. Out the door in under 2 hours including a lengthy drive and walk around. Very friendly, smooth process. Out the door in under 2 hours including a lengthy drive and walk around. More

I reached out to the dealership through auto trader and was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. Dur was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. During my personal interaction, Dyan was welcoming and low pressure. I knew exactly what I wanted and we struck a reasonable deal. There were a couple obstacles that I needed to hurdle since I’m not from Texas and had a flight the following day. Dyan was cool as a cucumber and we got it done. I’m a retired specialty auto dealer out of Colorado and MB of grapevine and Dyan’s no pressure approach was exactly the right fit for a no nonsense buyer like myself. I highly recommend the dealership and Dyan personally. The management did a great job of earning my business. Had I bought the car or not, my experience was top notch! More

I had an incredible experience with Val! Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Mercedes Benz Grapevine to anyone looking for a smooth and worry free car buying experience. More

BEST customer service I have experienced in a long time! Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and completed the service. I was stunned when Yemeli offered Uber service!! It was fantastic and helped to reduce some of the stress I was experiencing on this hectic day. Special thank you to Abbi in the service bay and Yemeli Yanezm, Asst Service Mgr, for providing great professional customer service to a stressed-out customer. More

Dyan is such a STAR! She was such a pleasure to work with and is very knowledgeable of the Mercedes Benz brand and its vehicles. I can not speak highly enough about her p She was such a pleasure to work with and is very knowledgeable of the Mercedes Benz brand and its vehicles. I can not speak highly enough about her personality and people skills. I was so surprised to find out that she’s only been a car salesperson for one year. She worked a better deal that I could imagine on my new GLA. I’m satisfied with her service and very impressed by her demeanor! More