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Mercedes-Benz of Grapevine

Grapevine, TX

4.9
1,908 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 1,908 reviews

July 21, 2024

vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the d More

by Barnedra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sierra Boaz
Jul 21, 2024 -

Barnedra responded

vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Additionally he stated, when you rent a car and something happens to it you don't expect to pay for the damages the owner pays. I let him know the cars are covered by insurance that the renter pays for incase of damages. He then proceeded to tell me the cost of the repairs and he wasn't trying to make any money and he would discount the part. This is unethical behavior and I should not have to pay for a seat that was broken in the possession of the dealership. The seat was operating fine when the vehicle was brought in for repairs. The service advisor Sierra is shady as well. Unfortunately, Mercedes-Benz is a good product, however, the quality of people they employ have no integrity. When you bring in a vehicle for repairs you don't expect to pick it up with the inside damaged. I have contacted the dealership to speak with the director Brad and Sherri the owners assistant however no phone calls were returned to resolve the issue. This is my last time doing business with Avondale Mercedes-Benz. If you are interested in purchasing a Mercedes-Benz or having your car repaired due to an accident, I suggest you go to another Mercedes-Benz dealership and do your research on how they treat their customers, the quality of service offered and if you are dealing with unethical people.

Jul 29, 2024 -

Mercedes-Benz of Grapevine responded

Ms. Wesley, thank you for bringing your concerns to our attention. We inspected your passenger front seat and found the seat track cable had snapped due to debris in the tracks. This issue arose independently of the repairs we made to the driver door. To assist, we offered to replace the part at a discounted rate and waived the labor charges. We’re sorry this solution did not meet your expectations. If you have further questions or need additional assistance, please contact us by emailing us at managementteam@avodnale.com. We value your business and hope to serve you better in the future.

Jul 30, 2024 -

Barnedra responded

The seat was working fine when the car was brought in for repairs and there was no need to adjust the passenger seat. Asking a customer to pay for something that was working, that was broken while in your care is unacceptable. I am sure this is not the first time you have seen a car with a little debris on the tracks considering the fact we had just come from Houston: and because of the accident was not able to properly vacuum the car before I brought it in. However, I understand this dealership is truly unethical and I will not be doing business with you again. Show quoted text

July 19, 2024

Easy process. Fast. Would highly recommended if you are looking to purchase a car to come here! More

by rrdc1223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

JAKE, from Mercedes-Benz of Grapevine was amazing! I told him what I wanted and what I was looking for from the get go and he gave me just that! Jake was very friendly, helpful and knowledgeable on th More

by Spatter1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

First time buying from a dealership and thankfully it was a good experience due to the employees. Clyde was very professional, patient, and friendly. If he didn't know or have the information, he found someo More

by Lindsay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clyde Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2024

Mercedes-Benz of Grapevine is a great place to buy or lease a Mercedes vehicle! They have a lot of inventory and very helpful staff who help you shortlist and make the right choice. Jake Myers made us a More

by Chandrakant Sawkare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Davius Blackshire took excellent care of us. It has been a great car buying experience. More

by jen3mcc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davius Blackshire
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

Sadly, I was not there buying a nice new Benz or Maybach. But I did have an excellent experience purchasing a 2021 Honda Ridgeline. I did most of the deal over phone, email, and text on my 3-hour drive to th More

by dashivers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lim
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

I recently purchased a vehicle from Mercedes of Grapevine, and the experience was exceptional, thanks to salesman Marco Lopez. Marco provided a professional, smooth, and convenient sales process. H More

by omar.durani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

Jake was amazing and very responsive. He answered my initial inquiry within minutes (on a day the dealership was closed) and kept me updated throughout the process. I highly recommend Jac More

by Sheryl
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bedford
July 06, 2024

I recently purchased my new c300 from MB Grapevine, and I couldn't be more thrilled with my experience. From the moment I walked into the dealership, I was greeted with professionalism and genuine hospitalit More

by Kevinrufus30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beaux Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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