Mercedes-Benz of Grapevine
Grapevine, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the d center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Additionally he stated, when you rent a car and something happens to it you don't expect to pay for the damages the owner pays. I let him know the cars are covered by insurance that the renter pays for incase of damages. He then proceeded to tell me the cost of the repairs and he wasn't trying to make any money and he would discount the part. This is unethical behavior and I should not have to pay for a seat that was broken in the possession of the dealership. The seat was operating fine when the vehicle was brought in for repairs. The service advisor Sierra is shady as well. Unfortunately, Mercedes-Benz is a good product, however, the quality of people they employ have no integrity. When you bring in a vehicle for repairs you don't expect to pick it up with the inside damaged. I have contacted the dealership to speak with the director Brad and Sherri the owners assistant however no phone calls were returned to resolve the issue. This is my last time doing business with Avondale Mercedes-Benz. If you are interested in purchasing a Mercedes-Benz or having your car repaired due to an accident, I suggest you go to another Mercedes-Benz dealership and do your research on how they treat their customers, the quality of service offered and if you are dealing with unethical people. More
Easy process. Fast. Would highly recommended if you are looking to purchase a car to come here! Fast. Would highly recommended if you are looking to purchase a car to come here! More
JAKE, from Mercedes-Benz of Grapevine was amazing! I told him what I wanted and what I was looking for from the get go and he gave me just that! Jake was very friendly, helpful and knowledgeable on th I told him what I wanted and what I was looking for from the get go and he gave me just that! Jake was very friendly, helpful and knowledgeable on the entire process from start to finish. His sense of humor made the car buying process super fun! I am glad I bought my brand new car from here and had a wonderful experience working with Jake! He definitely deserves a raise, bonus or at least a 2024 Mercedes-Benz AMG G 63!!! Thank you Jake!!! More
First time buying from a dealership and thankfully it was a good experience due to the employees. Clyde was very professional, patient, and friendly. If he didn't know or have the information, he found someo a good experience due to the employees. Clyde was very professional, patient, and friendly. If he didn't know or have the information, he found someone that did or found it online for me. He answered every text message and phone call right away. He kept me updated every step of the way. He addressed all my issues and had everything fixed that he was able to. If you go to this dealership I would highly recommend working with Clyde. More
Mercedes-Benz of Grapevine is a great place to buy or lease a Mercedes vehicle! They have a lot of inventory and very helpful staff who help you shortlist and make the right choice. Jake Myers made us a lease a Mercedes vehicle! They have a lot of inventory and very helpful staff who help you shortlist and make the right choice. Jake Myers made us a great deal on our new car!! They are very transparent and don't try to sell what you don't need. If you are looking for a Mercedes vehicle, you need to have this dealer on your list! More
Davius Blackshire took excellent care of us. It has been a great car buying experience. It has been a great car buying experience. More
Sadly, I was not there buying a nice new Benz or Maybach. But I did have an excellent experience purchasing a 2021 Honda Ridgeline. I did most of the deal over phone, email, and text on my 3-hour drive to th But I did have an excellent experience purchasing a 2021 Honda Ridgeline. I did most of the deal over phone, email, and text on my 3-hour drive to the dealer, which was nice and shortened the time I had to spend there. Tom Lim was our sales agent and I hope all future customers get to work with him, it was a pleasure. I’d buy all my cars there if I could! More
I recently purchased a vehicle from Mercedes of Grapevine, and the experience was exceptional, thanks to salesman Marco Lopez. Marco provided a professional, smooth, and convenient sales process. H Grapevine, and the experience was exceptional, thanks to salesman Marco Lopez. Marco provided a professional, smooth, and convenient sales process. He was responsive, insightful, and incredibly helpful, making the entire transaction painless. Overall, I'm very happy with my purchase and highly recommend Marco and the dealership. More
Jake was amazing and very responsive. He answered my initial inquiry within minutes (on a day the dealership was closed) and kept me updated throughout the process. I highly recommend Jac He answered my initial inquiry within minutes (on a day the dealership was closed) and kept me updated throughout the process. I highly recommend Jacob Myers. The dealership was great as well. More
I recently purchased my new c300 from MB Grapevine, and I couldn't be more thrilled with my experience. From the moment I walked into the dealership, I was greeted with professionalism and genuine hospitalit couldn't be more thrilled with my experience. From the moment I walked into the dealership, I was greeted with professionalism and genuine hospitality. Special shoutout to Beaux Benson, an amazing sales rep. He ensured that the entire process is seamless and enjoyable. Beaux's knowledge about the vehicles, coupled with his patience and attentiveness, truly set him apart. He took the time to understand my needs and preferences, guiding me to the perfect car that met all my expectations. The paperwork process, often a dreaded part of car buying, was handled efficiently and transparently. Beaux and the team at MB Grapevine were thorough and clear, ensuring that I understood all the details and felt confident in my purchase. To those who are reading this and planning on buying a new Merc, do yourself a favor and visit MB Grapevine and ask for Beaux. you won't be disappointed! More