Mercedes-Benz of Grapevine

We love this dealership! Beautiful, clean, highly professional environment, friendly and dedicated staff. We just purchased our second vehicle from Avondale and it was a seam Beautiful, clean, highly professional environment, friendly and dedicated staff. We just purchased our second vehicle from Avondale and it was a seamless and pleasant experience. More

Great Communication! We worked with Jake before and came back again this time! He is excellent We worked with Jake before and came back again this time! He is excellent More

Dyan H. Is so helpful - knowledgeable of all Mercedes. She helped me pick out my new 2025GLC -which I love ❤️. She is very understanding & her word is gold. Is so helpful - knowledgeable of all Mercedes. She helped me pick out my new 2025GLC -which I love ❤️. She is very understanding & her word is gold. That’s the type of a sales representative u want helping u decide on a Mercedes. She is honest as well - can’t ask for more - love how all was handled at this dealership! The whole Mercedes team are super kind too !! More

Customer service seems to be embedded in the culture at this dealership.Unexpected pleasant surprise given lack thereof everywhere else. Kudos. this dealership.Unexpected pleasant surprise given lack thereof everywhere else. Kudos. More

Jake Myers was professional, courteous, responsive, and timely. He gave detailed information when I asked for it, and also humored my many requests while performing due diligence on the car. I will buy car timely. He gave detailed information when I asked for it, and also humored my many requests while performing due diligence on the car. I will buy cars from him again. The dealership itself is nice, quiet, and clean with good amenities. Thanks for an easy buying experience. More

I am just shocked at the drop in the service level over the past 3 years. Last visit for scheduled maintenance, my service advisor suggested that I purchase a pre-paid scheduled maintenance plan for the n the past 3 years. Last visit for scheduled maintenance, my service advisor suggested that I purchase a pre-paid scheduled maintenance plan for the next couple of services. I have been reaching out to the dealership for over a month now (Calls, voicemails, texted and even stopped by in person) and keep being told that the elusive "Paul" will get in touch with me!. No response at all! Very disappointing. As a loyal client with 3 purchases in the last 8 years, I guess this has run it's course and I will take my business elsewhere! Not what you'd expect from Mercedes-Benz and certainly not the level of service that was expected of the company when I worked in the finance division. And it doesn't even look like "Paul" is listed as a current employee...which isn't surprising since his voicemail still said that he'd return to the office on June 15 (it's September). And while Adam offered to assist, here we are 3 days later with no return call or response to my text. More

Cadarrel provided exceptional customer service from the beginning to the end. Not only did he provide us with a wealth of information, he also was available to us when we had additional questions. He made beginning to the end. Not only did he provide us with a wealth of information, he also was available to us when we had additional questions. He made our transaction run smoothly, and even surprised me with a red bow on top of my vehicle upon delivery. I’ve always wanted a red bow on my new car, but he had no idea. God will give us the desires of our heart. If you’d like friendly customer service with a smile, go see him. Thank you Cardarrel for making my dream come true!!! More

I had an outstanding car-buying experience with Dyan at the Grapevine Mercedes! She is truly fantastic from start to finish, friendly, and accommodating throughout the entire process, from test drive to f the Grapevine Mercedes! She is truly fantastic from start to finish, friendly, and accommodating throughout the entire process, from test drive to finance. She truly embodies the Mercedes-Benz standard of excellence! Highly recommend her for a seamless and personalized experience. 5 stars More

Not only is it beautiful, but the staff there is too. They were all so helpful and I’d 100% recommend this dealership and staff to anyone who is currently looking for a car! They were all so helpful and I’d 100% recommend this dealership and staff to anyone who is currently looking for a car! More

I had an amazing experience! Khal really helped me and was able to meet my needs!! Would definitely recommend him and would go back to this place! Khal really helped me and was able to meet my needs!! Would definitely recommend him and would go back to this place! More