Mercedes-Benz of Grapevine

I had an incredible experience with Val! Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Mercedes Benz Grapevine to anyone looking for a smooth and worry free car buying experience. More

I reached out to the dealership through auto trader and was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. Dur was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. During my personal interaction, Dyan was welcoming and low pressure. I knew exactly what I wanted and we struck a reasonable deal. There were a couple obstacles that I needed to hurdle since I’m not from Texas and had a flight the following day. Dyan was cool as a cucumber and we got it done. I’m a retired specialty auto dealer out of Colorado and MB of grapevine and Dyan’s no pressure approach was exactly the right fit for a no nonsense buyer like myself. I highly recommend the dealership and Dyan personally. The management did a great job of earning my business. Had I bought the car or not, my experience was top notch! More

Rochelle was very professional and courteous. She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am so happy she was listening to what I truly wanted. She is to be commended for a job very well done! Thank you Rochelle!!! More

Beaux was amazing to work with and I would highly recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a bit of an issue on obtaining our at home charger, but Beaux was on top of it to ensure we received it and followed through. More

We were very pleased with the service provided. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. More

Marco made my buying process seamless and super easy. He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! More

Very professional and attentive to your needs. Alejandro was very professional and patience. Clean facility Alejandro was very professional and patience. Clean facility More

If I could leave a 0 star review I would. I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in gear. $2000 later they said that problem was fixed and also sold us on new break pads. We did all the recommended work. Three months later the problem comes back and my wife was stranded in a dangerous part of town with a car that was stuck in park. We tow it to service and they say that need to repair the parking break actuator and it needs new break pads and rotors because they were damaged when the parking break got stuck…and of course…$3000 more dollars. Bottom line…STAY AWAY! Get service anywhere but here! They are either incompetent or dishonest. Either way, save yourself the trouble and go to a service center with integrity. More

Jake was incredible to work with and has made the entire experience an absolute pleasure. experience an absolute pleasure. More

Marco was incredible to work with. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. More