Mercedes-Benz of Grapevine

From our very first conversation, Jake was responsive, knowledgeable, and incredibly easy to work with. He made what could have been a stressful online purchase feel smooth, transparent, and completely st knowledgeable, and incredibly easy to work with. He made what could have been a stressful online purchase feel smooth, transparent, and completely stress-free. Every question I had was answered thoroughly, and I always felt like I was in good hands—even without ever setting foot in the dealership. Jake kept me informed every step of the way, provided detailed information and updates, and made sure the entire transaction was handled with care and professionalism. He truly went above and beyond to make sure I was comfortable, confident, and excited about my purchase. If you're considering buying a car online, I highly recommend reaching out to Jake at Mercedes-Benz of Grapevine. He redefines what car buying should feel like—efficient, trustworthy, and entirely customer-focused. I’m beyond thrilled with myCar and so grateful for the experience Jake delivered! He even went beyond and help me arrange the shipping company to ship to my state. More

Marco was awesome…again! We just purchased our 2nd car from Mercedes Benz of Grapevine in the last 30 days. The professionalism that we experienced is something you just do We just purchased our 2nd car from Mercedes Benz of Grapevine in the last 30 days. The professionalism that we experienced is something you just don’t typically see when you are making these kinds of purchases. Below is the note I sent to Marco…if you want to be treated with respect and with great care, please ask for and go see Marco! Good evening Marco, thanks so much for your kind words and for sticking with us to get it done. It was a relief when you called back with the good news. I really appreciate what you have done for my family and your professionalism throughout the entire process. I will certainly take care of you, and please reach out if there is anything I can do for you. I would love to send some customers your way, and will certainly look for the opportunity. Please wish your daughter a Happy Birthday from your latest clients and hope you have an awesome weekend! Thanks again Marco! More

Marco was extremely helpful and exceeded my expectations. Very nice and courteous! Great car buying experience!! Very nice and courteous! Great car buying experience!! More

My Awful Experience with the Mercedes-Benz of Grapevine Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department due to an issue with the Active Body Control (ABC) system. I was seeing a “Drive Carefully – ABC System” warning light appear when going over bumps, which, based on common knowledge and known issues with this system, often indicates that the hydraulic accumulators may need to be replaced. After leaving my vehicle for diagnosis, I was contacted by a service advisor named Grant Adams, who informed me that the driver-side front strut had a small leak, and that this was potentially causing the ABC system issue. This came as a surprise to me because I had never seen any visible signs of leakage or hydraulic fluid in my garage or under the car. Nevertheless, trusting the dealership's expertise, I approved the recommended repair and authorized them to proceed with the strut replacement. At this point, the diagnostic report provided made no mention of any faults with the ABC pump or any broader issues in the system. The focus was solely on the strut replacement. I was under the impression that fixing the strut would resolve the problem. After spending over $4,000 on diagnostic and repair costs for this repair—including approximately $3,500 for the new strut repair alone—I received another call from Grant. He informed me that although the strut had been replaced, they could not get the vehicle to pass the “rodeo test” (a test used to assess the ABC system function) and the ABC warning light remained on. Now, they were telling me that the ABC pump was not holding pressure—an issue that had never been previously mentioned during the diagnosis or repair process. To make matters worse, I was then told that Mercedes-Benz of Grapevine does not perform ABC pump replacements on vehicles of this model and year. This left me feeling completely misled. I had trusted their professional judgment and invested a significant amount of money into a repair that ultimately did nothing to fix the original issue. In summary, I brought my car in for a specific issue, was convinced to authorize an expensive repair that did not address the root problem, and was then told that the actual necessary repair could not even be performed by the dealership. I was left in the exact same condition I arrived in—with the same warning light and unresolved ABC system issue—only now $4,000 poorer. There was a clear lack of transparency, poor diagnostic communication, and what feels like a bait-and-switch approach to service. This experience has completely undermined my trust in Mercedes-Benz of Grapevine and makes me question their commitment to honest and competent service. More

Marco was amazing. I sent him a message at 7:00pm and he started helping me right away. Marco had the car ready to show us when we arrived the next day and even deliver I sent him a message at 7:00pm and he started helping me right away. Marco had the car ready to show us when we arrived the next day and even delivered it to us the following day after proof of purchase. This was the easiest car purchase I’ve ever made. I definitely would recommend working with Marco to anyone wanting a smooth, easy car purchase. More

My husband and I had an amazing experience with Marco-he was kind, informative, and incredibly helpful in getting us a great car at a great price. Diana was also wonderful to work with and helped me choose was kind, informative, and incredibly helpful in getting us a great car at a great price. Diana was also wonderful to work with and helped me choose the perfect car. We really loved this dealership and will definitely be back in the future! More

"Exceptional service, friendly staff, seamless buying experience—great dealership, highly recommend! Absolutely Five Star worthy!” experience—great dealership, highly recommend! Absolutely Five Star worthy!” More

Val is awesome! I have not purchased a vehicle in 8 years, so I was very apprehensive to say the least. She was patient and kind as I navigated the process. I felt l I have not purchased a vehicle in 8 years, so I was very apprehensive to say the least. She was patient and kind as I navigated the process. I felt like she was giving me good investment advice...not just selling me a car. She also gave great advice about purchasing my next vehicle. More

Fantastic service! Fair prices! I would return to this dealership for sure! Grateful for the work of both Chris and Marco! Fair prices! I would return to this dealership for sure! Grateful for the work of both Chris and Marco! More