Mercedes-Benz of Grapevine

Highly recommend. Everyone there is very friendly and you can tell they truly have a customer-service centered culture. The process of the actual purchase was streamli Everyone there is very friendly and you can tell they truly have a customer-service centered culture. The process of the actual purchase was streamline and efficient. I particularly love the concept of working with one point of contact throughout the entire purchase. Streamline and efficient. Val was exceptional, knowledgeable, an excellent listener, and never once did I feel pressured in one way or another, I highly recommend working with her. More

I had an incredible experience purchasing my new car with the help of Marco Lopez and Ricky Williams. From the moment I arrived, both Marco and Ricky went above and beyond to make sure I found the perfect ca the help of Marco Lopez and Ricky Williams. From the moment I arrived, both Marco and Ricky went above and beyond to make sure I found the perfect car for my needs. They listened to exactly what I wanted, answered all my questions, and made the entire buying process smooth and stress-free. Their professionalism, patience, and attention to detail were unmatched. They truly made this a great experience, and I couldn’t be happier with my purchase. They are exceptional. Thank you!! More

Marco exceeded my expectations when I purchased my brand new Mercedes. From start to finish, his professionalism, attention to detail, and genuine care made the experience exceptional. He went above and bey new Mercedes. From start to finish, his professionalism, attention to detail, and genuine care made the experience exceptional. He went above and beyond to ensure everything went smoothly, and his knowledge about the car and its features made me feel confident and well-informed. Marco truly made the whole process memorable and enjoyable. I couldn’t be happier with my new Mercedes and the outstanding service Marco provided! More

Tom made a purchase experience very pleasant and worked with our family to make a process as quick as possible. When I also noticed that the car had a thing to be fixed after the purchase, he scheduled an with our family to make a process as quick as possible. When I also noticed that the car had a thing to be fixed after the purchase, he scheduled an appointment to get it resolved right away. Overall, good experience! More

Basel was amazing, he was attentive and professional from start to finish, not your average salesman! He wasn’t pushy and just down to earth and you don’t get that type of service in this industry now days. start to finish, not your average salesman! He wasn’t pushy and just down to earth and you don’t get that type of service in this industry now days. We’ll definitely return and recommend to others. More

The great amount appreciation my wife and I have for Mr. Basel Abbas . He is the best salesman I have had in my years of buying vehicles. Friendly, kind and most of all knowledgeable. We were in good hand Basel Abbas . He is the best salesman I have had in my years of buying vehicles. Friendly, kind and most of all knowledgeable. We were in good hands when we came in looking for a vehicle. From the bottom of our heart we thank you! More

This is for MB of Grapevine (Avondale) Service: I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I we been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have all the correct MB Special tools and Electronic diagnostic tools. E: Their people... More on this below... So, Driving the G, I all of a sudden noticed a very odd imbalance. I thought it may have thrown a wheel weight or maybe something dangerous was stuck in the tire. Sure, I have a floor jack at home, and I could have raised each corner to look at the wheels/tires, but let's face it. This IS NOT what I do for a living! (Back to that convenience thing). So, I call the dealer. They said bring it in ASAP and they will diagnose it. It was such a strong imbalance, it could be a safety issue (Spoiler alert! It was!). They put it on a rack soon as I pulled up, sure enough, the Right Rear tire's tread was separating from the steel belts. They immediately changed the tire and put on my spare. They were not going to let me go home with a bad tire! The cost that day? Zero, Zip, Zilch. Nothing. Sure, I could have gone anywhere that day to get tires,,, but that's not me. The Service Advisor (Laila) set me up with their Tire Specialist. He assessed the situation and we discussed tires; types and brands. They were able to warranty the tire for me, so I bought all four (4), did a complete 4-wheel alignment and best of all, these will all have a road-hazard tire warranty as well. That's personal comfort for me. (Remember what I said up above about convenience!) They just made it too easy. Went back 2 days later when they had a set of 4 in, and got it all done. Big thanks to Laila, Their tire person (Can't recall his name - the unsung hero), the specialist technician who took care of me (Johnathan), and their Service Director Brittany who I have known for years and who always takes very good care of me and my family! Great experience overall. Makes me feel good taking my vehicles there for service. Great value! Plus, they do a great wash! Pro tip, their parts guy @ MB GV for those who do some things their self is Greg! Another stellar individual who goes out of their way to help out. More

Amazing and excellent customer service. Look no further if your are looking for a new car. Look no further if your are looking for a new car. More

Worked with Scott yesterday on a pre-owned CPO wagon, It was an excellent experience. Scott and his team made this a simple, efficient, low pressure, respectful transaction. Scott and his team were person was an excellent experience. Scott and his team made this a simple, efficient, low pressure, respectful transaction. Scott and his team were personable, knowledgeable, creative and no nonsense - traits we look for when car buying. We went to buy a specific pre-owned vehicle which streamlined the process but they made it easy to get the deal done. I would highly recommend Scott to anyone looking to buy an MB in the future. Everyone we met at the dealership was responsive and pleasant and went out of their way to work with us on all aspects of the transaction. Beautiful dealership and facility. We drove home happy and satisfied customers. Thank you. More