Mercedes-Benz of Grapevine

The staff at this dealership were very welcoming, helpful, and patient. Dyan always made sure to recommend us cars she’d knew we would like and managed to help us get a car that satisfied us. After helpful, and patient. Dyan always made sure to recommend us cars she’d knew we would like and managed to help us get a car that satisfied us. After purchasing, Tyler helped us get everything set up and allowed us to get more familiar with the car. Overall, we really enjoyed our experience with this dealership! More

We had a great experience with the Mercedes Benz Grapevine dealer with Marco! I walked in wanting a Porsche and left with a Mercedes, which speaks volumes about the dealership, Marco’s no pressure b Grapevine dealer with Marco! I walked in wanting a Porsche and left with a Mercedes, which speaks volumes about the dealership, Marco’s no pressure but responsive sales approach and the SUV I ended up purchasing! Thanks for a great experience! More

Hands down the BEST buying experience with Mercedes we’ve ever had and this is not our first Mercedes purchase. Val made sure we got everything we were looking for in a purchase. Not a long wait, tackled all ever had and this is not our first Mercedes purchase. Val made sure we got everything we were looking for in a purchase. Not a long wait, tackled all our wants and needs and exceptional communication. She is very good at what she does, so I will be sending her customers. We also look forward to our future Mercedes purchases with her. Thanks Val 🩷 More

Dyan and Mercedes-Benz Grapevine gave me the opportunity to explore my first + high-hand hybrid vehicle. Many thanks for guiding me through! to explore my first + high-hand hybrid vehicle. Many thanks for guiding me through! More

Dyan was great! She greeted me despite being in the middle of helping someone else (While others ignored me) and makes such a good first impression for the store. I She greeted me despite being in the middle of helping someone else (While others ignored me) and makes such a good first impression for the store. I appreciate everything she did. Do not let her go. The dealership gets a 2.5 to 3 stars. The new car was dead in our garage on Day 2 requiring us to call a tow truck. Imagine how much doubt we had about our purchase. The shock came when we were told. “Oh yeah. These cars have a software glitch and we needed to load updated software.” What! How can you let any new car leave your lot knowing it needs or may need corrected software. Shocking that the store would risk this. Service department isn’t the same either. (Our tired new car from the dealership). Too busy, can’t reach our advisor, no calls back, including to tell us the car was ready to pick up. More

Everyone who assisted with my car deal was amazing. Marco listened to every need and want I had for this purchase, and found a way to give me the best of both! Marco listened to every need and want I had for this purchase, and found a way to give me the best of both! More

Amazing experience! My interactions were an absolute pleasure from beginning to end. The team was very responsive, highly respectful and did everything they said they My interactions were an absolute pleasure from beginning to end. The team was very responsive, highly respectful and did everything they said they would do. Marco and Ricky were tremendous, and Chris stepped in to support as well. Thank you Gentlemen for making this a wonderful experience for my family, you are truly outstanding representatives for the Avondale Automotive Group and Mercedes-Benz Grapevine. More