Mercedes-Benz of Grapevine

I recently visited Mercedes-Benz of Grapevine, where I've been a service customer for some years, to explore leasing a new vehicle. While I ultimately wasn't able to secure financing, I wanted to commend Val been a service customer for some years, to explore leasing a new vehicle. While I ultimately wasn't able to secure financing, I wanted to commend Val for making my first new car shopping experience in over 15 years truly positive. We quickly built a rapport, and her encouraging yet realistic approach, along with her willingness to go above and beyond, truly stood out. I highly recommend working with Val. More

All staff were very professional and helpful. I bought the car from home in Idaho. Marco Lopez made it a smooth and professional transaction. Thanks I bought the car from home in Idaho. Marco Lopez made it a smooth and professional transaction. Thanks More

Val is the absolute best! She works above and beyond to do whatever she can to make you happy! She also will go out of her way to spend as much time with you as necessary to m She works above and beyond to do whatever she can to make you happy! She also will go out of her way to spend as much time with you as necessary to make sure you can leave with a smile on your face! More

From the moment I walked into the dealership, there she was—my car-shopping guardian angel! Val instantly made me feel at ease and somehow knew exactly what I needed before I could even explain. Her expert was—my car-shopping guardian angel! Val instantly made me feel at ease and somehow knew exactly what I needed before I could even explain. Her expertise, professionalism, and welcoming personality turned what could have been a stressful process into an enjoyable, seamless experience. Val Neris, you’ve officially earned the title of my go-to for all things car-related. Mercedes-Benz of Grapevine is truly lucky to have you on their team! More

The staff were all exceptional in customer service. Clyde was super great to work with, no hassle, no delays in getting me in my new ride. I particularly like that he at no point tried to “sell me” on Clyde was super great to work with, no hassle, no delays in getting me in my new ride. I particularly like that he at no point tried to “sell me” on the vehicle. No sales tactics or pressure, I test drove it as he sat professionally quiet in the back (my brother was up front with me) and when we returned he simply asked “what do you think?” Then we proceeded to the financing. The dealership itself I’m mostly impartial on. It’s not bad by any means, and the 4/5 stars doesn’t reflect any of the staff, but rather facility amenities. Every other Mercedes dealership I’ve been to simply has better drink/snack options. This one does NOT have bottle water, but rather a water station where you’re getting filtered surface lake water. That’s quite a disappointment for a dealership of such a renowned automaker. It’s truly my only complaint, snack selection has been far better at other Mercedes’ dealerships but that’s not a necessity. Just being to other Mercedes dealerships and seeing Mercedes branded bottled water, or locally sourced spring water bottles led to tremendous disappointment in this one for only having filtered tap water. Also, while you’re waiting for financing to do their part, if you decide to watch tv on the couch by the sales desk there is no remote so you’re limited to viewing muted news channel with no subtitles/captions. More

It was a great experience, we love the way everybody was so attentive and knowledgeable, one of the best experiences. Cannot recommend enough will definitely be returning so attentive and knowledgeable, one of the best experiences. Cannot recommend enough will definitely be returning More

Very friendly, professional, and easy to work with. The experience was quick and pleasant. Marco was very helpful and easy to work with. The experience was quick and pleasant. Marco was very helpful and easy to work with. More

The dealership radiates excellence. Everyone I encountered, from the moment I stepped in, greeted me with a warm smile. Even those who passed by while I was waiting in the area made sur Everyone I encountered, from the moment I stepped in, greeted me with a warm smile. Even those who passed by while I was waiting in the area made sure to stop and ensure that I was taken care of. Val, in particular, is an exceptional saleswoman. She earns your trust and advocates tirelessly for the best possible deal. Val goes above and beyond to make your purchasing experience truly exceptional. I highly appreciate her transparency, honesty, and the way she conducts business. More