Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Grapevine
Grapevine, TX
2,082 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,082 reviews
December 27, 2025
Marco was great! He understood exactly what we were looking for and made it swift and timely. We are on our 4th lease from Mercedes-Benz of Grapevine, and the servi He understood exactly what we were looking for and made it swift and timely. We are on our 4th lease from Mercedes-Benz of Grapevine, and the service is always spot on. Thank you Marco!! More
by noblesmelissa
Employees Worked With
December 20, 2025
They were great to work with! Ended my lease early and upgraded to a new vehicle. No pressure sales. Ended my lease early and upgraded to a new vehicle. No pressure sales. More
by Txwinelover
Employees Worked With
December 18, 2025
The overall buying experience at Mercedes-Benz of Grapevine was seamless and enjoyable. The showroom ambience was elegant, modern, and welcoming, reflecting the brand’s premium feel. Every step, from Grapevine was seamless and enjoyable. The showroom ambience was elegant, modern, and welcoming, reflecting the brand’s premium feel. Every step, from test drive to delivery, was well-organized and stress-free. The team maintained clear communication, efficiency, and a high standard of customer service throughout. Spencer was exceptional throughout the buying process. He was knowledgeable, patient, transparent, and genuinely friendly. He took time to understand our needs, answered every question clearly, and never pressured us. His thoughtful persuasion and professionalism gave us confidence and ultimately helped us close the deal comfortably. More
by vpharan
December 13, 2025
Orlando was so great and professional, I have purchased several cars and this is my 3rd Mercedes and Orlando made it so easy and actually fun. I also wanted to shout out to Avery, loved spending time with several cars and this is my 3rd Mercedes and Orlando made it so easy and actually fun. I also wanted to shout out to Avery, loved spending time with her and showing me all the benefits of my new car. The world needs more people like these two. Way too often people complain and it brings me joy on complimenting people that treat me good. Both were so kind and caring. Keep hiring people like Orlando and Avery! Linda Bommarito More
by Bommaril
December 12, 2025
Excellent attention very friendly and attentive person, attentive and of course all my concerns, I recommend it 100% attentive and of course all my concerns, I recommend it 100% More
by Walter jose castillo
Employees Worked With
December 12, 2025
Excellent attention very friendly and attentive person, attentive and of course all my concerns, I recommend it 100% attentive and of course all my concerns, I recommend it 100% More
by Walter jose castillo
Employees Worked With
December 09, 2025
My Sales Manager Basel Abbas was very personable, knowledgeable and forthright! Earlier in February, he sold me a GLE 350 for my wife and when I needed another car for myself, there was no doubt who knowledgeable and forthright! Earlier in February, he sold me a GLE 350 for my wife and when I needed another car for myself, there was no doubt who I was going to call. After visiting with Basel and test driving several GLE 450s but couldn't find my preferred spec combination in their inventory, he searched and located one for me within their network that met my specs! My sales experience was delightful and I'm very happy to be a repeat customer in the same year! More
by HenryE
Employees Worked With
December 06, 2025
I am a repeat customer of the dealership. The sales experience is incomparable, as is the service department. Highly recommended! The sales experience is incomparable, as is the service department. Highly recommended! More
by Steve
Employees Worked With
December 05, 2025
We appreciate Marco reaching out and helping us expedite the process to get our next vehicle. We enjoy looking at all cars inside the dealership but we have limited time and appreciate him taking care of us the process to get our next vehicle. We enjoy looking at all cars inside the dealership but we have limited time and appreciate him taking care of us as quickly as he did. More
by Noblesmarc
Employees Worked With
December 03, 2025
As soon as you get into the dealership you can feel the environment totally different from other dealerships. Totally recommended the experience. environment totally different from other dealerships. Totally recommended the experience. More
by migueleaguilar1203
