Mercedes-Benz of Gilbert

I went in for a service on my vehicle on September 23rd (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days with an apparent electrical issue. When I got my Jeep back it broke down 3 days later. The issue was not fixed correctly, so I had to take it to another dealership while stranded in California on vacation. Since I was stuck I took it to a nearby Jeep dealership. Due to the electrical issues I had already replaced both the main battery and auxiliary battery twice. These brand new batteries were now dead again, and I had to return them now without a vehicle in another state. This was definitely an inconvenience and I had already done this twice. I was told by Mercedes that they would cover the additional expenses that were accrued to have the batteries pulled by the technicians at Jeep and for the additional deductible charge. I was simply asking for them to cover the costs of pulling the batteries and the deductible and not for all the other inconveniences and expenses that occurred. I was told they would do so. I sent those receipts in on October 26th as requested by the service advisor. I received no confirmation of email and then after multiple voice mails I did finally receive a partial refund but not until December 1st, and it was not for the correct amount. I did not receive a call back at anytime but just a text of the partial refund. I immediately responded as this was not the amount we had agreed on nor did it match the amounts on the receipts I had sent back on October 26th. Trying to get a hold of anyone by phone or to return a call has been difficult to say the least. I left 3 voice mails for the service manager to return my call and sent him a detailed email trying to get explanation as to why I did not receive full refund. Well after the fourth time of trying today I have still yet to hear back from him and was simply transferred back to the advisor. After being stranded in a different state for weeks you would think the least they could do was to refund the amount I was told. I was not asking for any other compensation etc. Waiting on the parts or not fixing my vehicle right the first time was not the issue. Things happen and sometimes the job isn't done right. It was the lack of communication that was unacceptable to me and can be avoided 100% of the time. On a side note the dealership experience with the service department at Jeep in Valencia, California was drastically different. They were very responsive and called back within the same day or within the hour in most cases. They didn't sell me this vehicle but bent over backwards to help with this very stressful situation. I would rather drive back to California next time to get my vehicle serviced by Jeep again, then to have to deal with the frustrations of this experience with Mercedes Benz of Gilbert. More

My car buying experience was unique as I was switching out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approac out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approach was amazing. I love my new car! More

Keith Wong was excellent as my service advisor. He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leav He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leaving immediately for 1,400 mile drive and got me going very quickly. Excellent service. I will recommend MB of Golbert to my friends. More

Just bought a new to me Dodge Challenger. Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy or high pressure and the car was priced fair. Salesman even aired up my tires himself and made sure I had a bottle of water to go. More

Chris Essor took the time to speak to me regarding 2023 C Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decisio Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decision on my next purchase. Thank you Chris! **I would recommend Chris Essor** More

Summary: it was very weird! ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. 2) I went to the dealer for a test drive and to ask some questions. 3) I was told there was only one dealer in the area that could service the vehicle. 4) I live within the advertised range, albeit close to the maximum; BUT, between the dealer and my home, the road is all uphill . . . so the "advertised" range may or may not be a useful number. 5) Before the purchase could be considered rational, I needed to establish that the car could indeed get to and from a service department. 6) The only solution my Winnie-the-Poo sized brain could conger, was a test drive; a round trip of ~150 miles. 7) Recognizing that such a solution was quite possibly outside the dealer's Standard Operating Procedure, I offered to (a) leave a deposit of whatever size they needed, (b) rent the car at whatever rate they thought reasonable, (c) I even offered to buy the car for cash--PROVIDED they had some type of return policy in case it didn't live up to expectations. 8) The dealer would accept none of my suggestions, and they had none of their own! 10) Summary: The purchase hinged on whether not not I could get the vehicle serviced, a requirement the dealer was not willing to guarantee/demonstrate. As an aside, in a former life, I taught marketing at a couple of different universities. In the "sales" subset of "marketing" there was a mantra; "Identify what the customer wants, and find a way to give it to him/her." Were I to give this dealer a grade, it would be an "F". More

Just purchased new Apple phone - needed a connection to two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experien two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experience and got both of the cars connected. (I can't tell you how much time we wasted at home trying to do this!) This dealership is such a pleasure to deal with, Thank You! More

Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!! More

My husband and I went in looking at a used 2019 SUV we saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, a saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, and personable man he is! We couldn't have asked for a better buying experience! Ed was so gracious - he gave us several options, spent time test driving various models with us, showed us all the feature/benefits of each car, and made us feel extremely comfortable with our choice. He even offered to get a reservation for dinner for us at a great local steak house. Thanks for the cap, yeti, and great service, Ed. We appreciate the time you spent with us! Tim and Brenda Wegge, Burlington, WI More

Chris was fabulous. .meticulous and professional and always friendly and caring and attentive and always nice .meticulous and professional and always friendly and caring and attentive and always nice More