Mercedes-Benz of Gilbert

Do not trust the words, read the contract because the changed the amount for tread in, also take the physical copy instead of email, I did wait 12 days and they promised to send me the contract via emai changed the amount for tread in, also take the physical copy instead of email, I did wait 12 days and they promised to send me the contract via email and they did not. More

We have bought three cars from them and in the past they have been wonderful Well things have really changed in the past couple of months especially in the customer service. Not willing to help out and se have been wonderful Well things have really changed in the past couple of months especially in the customer service. Not willing to help out and seems they are playing tricks. Very disappointed More

This was my first time buying a car and this dealership and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean was a great help as well and went above and beyond helping me with my loan. I will definitely be recommending this dealership to anyone I know. Thank you for such a great experience! More

Great experience with entire team, especially Arnold Lim. He was great to work with and got me exactly what wanted! He was great to work with and got me exactly what wanted! More

Being a Mercedes Benz owner for many years, I always expect, and have received, amazing customer service. After-all, not everyone can afford a $150k automobile, and that purchasing power should bring ce expect, and have received, amazing customer service. After-all, not everyone can afford a $150k automobile, and that purchasing power should bring certain perks, and typically does. Sadly, at Mercedes Benz of Gilbert that is not the case! As a business owner I have a need for 12 to 15 passenger vans, and love the Mercedes Benz Sprinter. My wife also loves Mercedes Benz and has driven one for many years. When we purchased our last Sprinter passenger van, we made the purchase at Mercedes Benz of Gilbert. We also ordered a 2023 EQS 580. The day we were there was great. They were happy to take my money and sell me the vehicles. It wasn't until I went to pick up the Sprinter that things started to go terribly wrong. I could tell you the sorted details, but suffice it to say that the delivery of the sprinter was a nightmare. It was filthy! The service depart basically did nothing for the delivery of the vehicle. I was told to bring it back in a few days and they would detail it and make it right. The problem is that The vehicle went into service right away, and my business is a 55 minute drive (each way) from the dealership. I would have to pay my employee, and have them take time out of there day to take it back to the dealer. It took about 4 months to get it back to them for the detail. The purchase (order) of the EQS 580 was an entirely different matter. They took my $3000 deposit and I never heard from them again. I called several times and left messages with Jonathan, the desk manager, but apparently he does not like to return calls. To this day (about 5 months later) he has still never returned my calls. I did, however, speak to someone in mid December and inquired about the arrival of my 2023 EQS 580. The sales manger I spoke with said he had no idea where my vehicle was and could not locate it. He said it was probably sold to someone else. When I heard that I asked for my deposit to be returned. I was told that the $3000 deposit was non-refundable. Having been told that a vehicle I ordered in good faith, and gave a deposit for, was no where to be found, and that my deposit was non-refundable, I reached out to the General Manager. After explaining what happened he agreed to refund my $3000 deposit. Here we are over 5 months later and I still have not been refunded my deposit. I have no other alternative now, I will have to have our attorney get involved. Bottom Line: There are several Mercedes Benz Dealers in The Phoenix Market, go see one of them and stay away from MB of Gilbert. More

Walked in with a minor issue. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle. More

I went in for a service on my vehicle on September 23rd (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days with an apparent electrical issue. When I got my Jeep back it broke down 3 days later. The issue was not fixed correctly, so I had to take it to another dealership while stranded in California on vacation. Since I was stuck I took it to a nearby Jeep dealership. Due to the electrical issues I had already replaced both the main battery and auxiliary battery twice. These brand new batteries were now dead again, and I had to return them now without a vehicle in another state. This was definitely an inconvenience and I had already done this twice. I was told by Mercedes that they would cover the additional expenses that were accrued to have the batteries pulled by the technicians at Jeep and for the additional deductible charge. I was simply asking for them to cover the costs of pulling the batteries and the deductible and not for all the other inconveniences and expenses that occurred. I was told they would do so. I sent those receipts in on October 26th as requested by the service advisor. I received no confirmation of email and then after multiple voice mails I did finally receive a partial refund but not until December 1st, and it was not for the correct amount. I did not receive a call back at anytime but just a text of the partial refund. I immediately responded as this was not the amount we had agreed on nor did it match the amounts on the receipts I had sent back on October 26th. Trying to get a hold of anyone by phone or to return a call has been difficult to say the least. I left 3 voice mails for the service manager to return my call and sent him a detailed email trying to get explanation as to why I did not receive full refund. Well after the fourth time of trying today I have still yet to hear back from him and was simply transferred back to the advisor. After being stranded in a different state for weeks you would think the least they could do was to refund the amount I was told. I was not asking for any other compensation etc. Waiting on the parts or not fixing my vehicle right the first time was not the issue. Things happen and sometimes the job isn't done right. It was the lack of communication that was unacceptable to me and can be avoided 100% of the time. On a side note the dealership experience with the service department at Jeep in Valencia, California was drastically different. They were very responsive and called back within the same day or within the hour in most cases. They didn't sell me this vehicle but bent over backwards to help with this very stressful situation. I would rather drive back to California next time to get my vehicle serviced by Jeep again, then to have to deal with the frustrations of this experience with Mercedes Benz of Gilbert. More

My car buying experience was unique as I was switching out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approac out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approach was amazing. I love my new car! More