Mercedes-Benz of Gilbert

In August 2024 I purchased a new Mercedes CLA 250 from Arnie Lim and it was absolutely the BEST car buying experience that I have ever had. I have purchased more than 20 vehicles personally and through m Arnie Lim and it was absolutely the BEST car buying experience that I have ever had. I have purchased more than 20 vehicles personally and through my businesses and Arnie is one of a kind. He is knowledgeable, honest, patient, and really understands the Mercedes line up of cars. We were in and out with a new car in under 2 and a half hours, and that included the test drive! Well Done!! More

One of the best car buying experiences I have had. Had James Jayjack as our sales associate, he was very knowledgeable and easy to negotiate with. The process was very amicable and not at all adversar Had James Jayjack as our sales associate, he was very knowledgeable and easy to negotiate with. The process was very amicable and not at all adversarial...like most car purchase experiences. I was in and out in a matter of hours...that was the from the time we walked in until we drove off the lot in our new GLC 45 AMG Coupe. James let us look at our pace, drive a few cars and worked for us to get the best deal. I understand that they are in the business of making money, and they did...but it was a fair process. They made money and I got a fair deal. If your looking for a quality vehicle go here and ask for James. More

Love, love, love MB of Gilbert! I have been a long-time customer, and both Sales and Service are excellent in customer service and profession approach. I would like to especially th I have been a long-time customer, and both Sales and Service are excellent in customer service and profession approach. I would like to especially thank Clark Smith and Garrett in Sales, as well as Emily in Service - all great people that I enjoy working with all the time! More

My Service Representative, Keith Wong, is the BEST! He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with ever He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with everything I need to make the service process go smoothly. I appreciate is thoughtfulness and care. More

Found this dealership due to their reputation! Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do business here, its more than fair to say they have a great team. But Gal is a superstar! Paul in Finance was also fast and efficient, and this was a huge relief. Thanks again Gal! We'll be back for a G-Wagon! More

This is not service that you would accept from Mercedes Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your mon Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your money that's all. Even though they do work on Saturday but no one responsible to talk to if you have a issue on service just leave message. Appointment is joke, no loaner car as well, they are cheap penny saver my mechanic would have done the job faster and better More

First time buying a car here and I will DEFINITELY be coming back. Ed Franzen was a knowledgeable , professional, and no pressure salesman. He helped to create the BEST car buying experience I've had coming back. Ed Franzen was a knowledgeable , professional, and no pressure salesman. He helped to create the BEST car buying experience I've had in 40 years. Love my car and the great experience I had at Gilbert Mercedes!! More

Do not use this dealership. They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilb They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilbert dealership. They never have a loaner car, they lie and say they will deliver the car and then somehow can’t do it when the time comes. The lady who answers the phone is rude. The service advisors rarely answer their phone or texts. If you need your car serviced be prepared to rent a car for about a week or more. I’ve even sat there all day waiting to have someone come out and say it wasn’t going to be ready after I wasted my whole day there. The sales team is not much better, not trustworthy with some bait and switch moves at the last minute. More

Do not repeat do not go to MB of Gilbert. My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by John Hastings who seemed bothered, irritated that we brought our S63 into their service dept. We felt less than human. He made no eye contact and looked at us both up and down said well it’s $275 to diagnose as if we can’t afford it. I then gave him opportunity to show some type of customer service in his office and still no eye contact, no engagement only I smell xxxx look the whole time. I don’t know if it was because I’m Asian but I’ve never felt so uncomfortable around anyone until him. We decided to go back and pick up car before work is done as we don’t trust him. Long story short do not go to MB Gilbert, and they unfortunately missed out on almost 10k worth of service. More

Terrible communication and when requesting for simple information the sales people can’t seem to understand that. Never going to contact this dealership again information the sales people can’t seem to understand that. Never going to contact this dealership again More