Mercedes-Benz of Gilbert

This is the 2nd car we’ve purchased from this location. The 1st car AC just wouldn’t work. After bringing the car in too many times to service, we traded in. This time whoever did our paper work did not in The 1st car AC just wouldn’t work. After bringing the car in too many times to service, we traded in. This time whoever did our paper work did not include everything from the previous sale which is what we were told. Just save yourself the headache and time, buy somewhere else with a team who isn’t just trying to make a sale but someone who truly stands for their product and services. More

Horrible service, making no effort to honor scheduled appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored an appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored and phone calls returned. Seems like once they get your money, you’re old news. More

I’ve worked with Mr. Glenn for 2021 GLE350 4 Matic. He is a very professional sales with proactive attitude. I really appreciate his prompt response. a very professional sales with proactive attitude. I really appreciate his prompt response. More

Craig Rusin was the best salesman I’ve worked with. He made the process seamless! Tara in finance was also awesome! They were super friendly, understood my budget and needs, and made the daunting idea of made the process seamless! Tara in finance was also awesome! They were super friendly, understood my budget and needs, and made the daunting idea of visiting a dealership exciting and fun. More

I wanted a best price out the door. What I got was the standby of “this is our best price, market rate....blah, Blah, blah.” I know the business and know this is a gimmick. Blue book; that is the value standby of “this is our best price, market rate....blah, Blah, blah.” I know the business and know this is a gimmick. Blue book; that is the value of the car. Period. That is what financiers use. But miraculously less than 2 weeks later the magic market rate went down when the car didn’t move. Been through this before and knew it was coming. Just look at the blue book; give me your best price like I asked and see what we can do. Instead I get this xx and a follow up 2 wks later about how the price went down. Well, I may have bought it 2 wks ago if you worked with me. Instead you wanted to play games. Bye. I am working with another company with a very similar vehicle and they are giving a better price and $1600 more for my trade. More

When I walked into the showroom I saw my dream car (even though I wasn't really looking to make a purchase). Craig Rusin assisted me, all the while being professional, personable and knowledgable. He went a though I wasn't really looking to make a purchase). Craig Rusin assisted me, all the while being professional, personable and knowledgable. He went above & beyond by driving my new car, and me, to my home in San Tan Valley then drove one of my trade-in vehicles back to the dealership. Thank you Craig and Mercedes-Benz of Gilbert for making my car buying experience stress and hassle free! More

Kim again has worked with us in resolving a minor issue with our GLE. She’s professional, a perfectionist and in tune with our issue. with our GLE. She’s professional, a perfectionist and in tune with our issue. More

It’s been almost two weeks and I’m still waiting on a back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said they can’t give me an estimate on when it will come in or whether or not my car is even drivable. When my husband said we have had better service at Kia, they stopped responding to us. No offers for a dealer car or any options other than waiting until they get around to it. Please go anywhere else. I thought getting a Mercedes would make repairs easier and that I would be treated well. I have had several other cars and all of those dealerships provide better customer service and repairs. Run away from this dealer. Go to chandler or better yet buy a car that doesn’t require weeks of not driving it due to a lack of a battery. More

Eddie at Gilbert Mercedes Benz is the BEST!!! He was quick, knowledgeable, polite and honest. I bought a Buick Encore from him, but will be coming back for a Mercedes! Thank you Eddie, you rock! quick, knowledgeable, polite and honest. I bought a Buick Encore from him, but will be coming back for a Mercedes! Thank you Eddie, you rock! More

Day 2 at the dealership. Bought a car yesterday, was so impressed that I brought back a family member to also pick up new Mercedes Benz today. This was a life changing experience for this family member who impressed that I brought back a family member to also pick up new Mercedes Benz today. This was a life changing experience for this family member who has never bought her own vehicle. Mike Tegge, GM and Paul Navarette in Sales once again (day 2 for me) showed true professionalism during this special day. Mike has made us along with Paul feel highly appreciated at the dealership again. More importantly today, the family member who never dreamed of owning a Mercedes was treated like royalty during the process to make getting her new vehicle even more special! Thank you again Mercedes Benz of Gilbert. More