Mercedes-Benz of Gilbert

Service Department is horrible. We had Kim as our adviser and as other posts have noted, she was less than competent. There were multiple requests for an update and they were not returned. This is adviser and as other posts have noted, she was less than competent. There were multiple requests for an update and they were not returned. This is now our fourth attempt for service at this dealership and the same problem. The service is scheduled ahead of time for a certain day. We take the vehicle in the day before. It is now late afternoon, the day before a holiday weekend, and we cannot get an answer. Finally after three calls we were advised they were running behind and they would call us back. After four attempts, this will be our last service at this dealership. We will be better off traveling further and going to Chandler or Scottsdale. Hopefully those service departments are responsive to their customers. More

I WAS FLAT OUT LIED TO! The worst vehicle purchase experience I had. After sale customer service is a joke. I bought a sprinter van. I love the van. The back up camera didn’t work. Garrett the salesma experience I had. After sale customer service is a joke. I bought a sprinter van. I love the van. The back up camera didn’t work. Garrett the salesman said, “we will fix that, no problem”. So I bought the van. Full price, whatever- I love the van. Garrett said, “service will call you Monday”. A week of trying to get the van in turns in to 3 and a half months of being told, “ I need to get a paper from finance, we’ll call you back”. Over and over. Once you buy, THEY WILL NOT CALL YOU BACK! After going in personally to have Garrett tell me again, “I’ll take care of it”, only to be ignored again. When I got it in, they had it almost 2 months to tell me, “my manager says we are not going to do it”. JUST KEEP YOUR WORD!!! They say whatever they need to to get you to buy, once you do, their words are lies and broken promises. No better than a two bit, third rate, crooked dealership in a third world country. Actually. A few of them might have kept their word. I was lied to in every stage of this nightmare. What a sucker I am. 1.Finance-”Credit unions won’t lend on this, They consider it commercial”.You need our snake oil financing at 6.8%. Then they changed terms of loan a week later!!! This is not good business. I am at 2% at my credit union. No problem. 2.Sales (Garrett) “ We will take care of everything, we’ll fix it”. NEVER CALL BACK. 3.Sales and service Told me my van didn’t even come with one. Not according to the dash console, the camera on it, the owners manual, and another Mercedes dealership! 4.Customer Service- I say that jokingly (Bill) Useless. Just one more person to not call me back. Mercedes Benz of Gilbert. Shame on you. You should have honored our agreement. More

Sales department was great, however; the service assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at a later date along with being absolutely rude. The general "manager", Mike, has a horrible attitude even when his staff has very obviously done a quite poor job. I would purchase here again for a great deal, then take my vehicle elsewhere for servicing because they will absolutely lie to you and run you around before finally doing what they agreed to do initially. Awful experience from two people who should never be customer-facing. More

Slick (greasy) operation. Referring to salesman GARRETT FERRARO, my 16 year old daughter said “What a xxxxxxxxx”. Couldn’t have said it better. FERRARO, my 16 year old daughter said “What a xxxxxxxxx”. Couldn’t have said it better. More

I have purchased two Mercedes through Glenn Davis as sales representative. He is always professional, efficient and addresses any concerns or needs immediately and fully. He goes the extra mile to be sales representative. He is always professional, efficient and addresses any concerns or needs immediately and fully. He goes the extra mile to be certain that his customers are fully satisfied with their purchase and the process. More

I was very pleased and impressed with the salesperson and dealership with my car purchase. On a scale of 1-10 they were a 10 dealership with my car purchase. On a scale of 1-10 they were a 10 More

jamie was awesome and very helpful on helping me find my new car. he answered all my questions and concerns. i was super nervous he made me feel at ease new car. he answered all my questions and concerns. i was super nervous he made me feel at ease More

The dealership staff were great and patient, helped me to make my decision to purchase a car. make my decision to purchase a car. More

Once they sell you a car, you’re on your own. No customer service. Have reached out to not only john Ajluni the sales rep, but also the GM. Pretty sad. I would not buy from them again. service. Have reached out to not only john Ajluni the sales rep, but also the GM. Pretty sad. I would not buy from them again. More