Mercedes-Benz of Gilbert

Keith Wong was excellent as my service advisor. He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leav He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leaving immediately for 1,400 mile drive and got me going very quickly. Excellent service. I will recommend MB of Golbert to my friends. More

Just bought a new to me Dodge Challenger. Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy or high pressure and the car was priced fair. Salesman even aired up my tires himself and made sure I had a bottle of water to go. More

Chris Essor took the time to speak to me regarding 2023 C Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decisio Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decision on my next purchase. Thank you Chris! **I would recommend Chris Essor** More

Summary: it was very weird! ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. 2) I went to the dealer for a test drive and to ask some questions. 3) I was told there was only one dealer in the area that could service the vehicle. 4) I live within the advertised range, albeit close to the maximum; BUT, between the dealer and my home, the road is all uphill . . . so the "advertised" range may or may not be a useful number. 5) Before the purchase could be considered rational, I needed to establish that the car could indeed get to and from a service department. 6) The only solution my Winnie-the-Poo sized brain could conger, was a test drive; a round trip of ~150 miles. 7) Recognizing that such a solution was quite possibly outside the dealer's Standard Operating Procedure, I offered to (a) leave a deposit of whatever size they needed, (b) rent the car at whatever rate they thought reasonable, (c) I even offered to buy the car for cash--PROVIDED they had some type of return policy in case it didn't live up to expectations. 8) The dealer would accept none of my suggestions, and they had none of their own! 10) Summary: The purchase hinged on whether not not I could get the vehicle serviced, a requirement the dealer was not willing to guarantee/demonstrate. As an aside, in a former life, I taught marketing at a couple of different universities. In the "sales" subset of "marketing" there was a mantra; "Identify what the customer wants, and find a way to give it to him/her." Were I to give this dealer a grade, it would be an "F". More

Just purchased new Apple phone - needed a connection to two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experien two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experience and got both of the cars connected. (I can't tell you how much time we wasted at home trying to do this!) This dealership is such a pleasure to deal with, Thank You! More

Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!! More

My husband and I went in looking at a used 2019 SUV we saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, a saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, and personable man he is! We couldn't have asked for a better buying experience! Ed was so gracious - he gave us several options, spent time test driving various models with us, showed us all the feature/benefits of each car, and made us feel extremely comfortable with our choice. He even offered to get a reservation for dinner for us at a great local steak house. Thanks for the cap, yeti, and great service, Ed. We appreciate the time you spent with us! Tim and Brenda Wegge, Burlington, WI More

Chris was fabulous. .meticulous and professional and always friendly and caring and attentive and always nice .meticulous and professional and always friendly and caring and attentive and always nice More

I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at the dealership I spoke with during my visit was very friendly and happily provided whatever assistance I required. I highly recommend this dealership. More

The salesman & sales mngr. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless. More