Mercedes-Benz of Georgetown - Service Center

I have been taking our Sprinter chassis RV to the team at Mercedes-Benz in Georgetown, TX ever since my purchase. The team there is always responsive and excellent at keeping you abreast of what is going on Mercedes-Benz in Georgetown, TX ever since my purchase. The team there is always responsive and excellent at keeping you abreast of what is going on with your vehicle. Ryan Carter went above and beyond to make sure they could diagnose a particular issue and even transported our RV to a coach service company to finish the service (coach issue vs chassis issue) while we were out of town instead of just saying "we don't service this part of your RV" which I have experienced with other dealers. Great service and support. More

Will come back to Mercedes-Benz of Georgetown over any other service location. Here’s why!😄 Yet again, utmost satisfaction with exceptional service I received by service advisor Emily Mejia at Mercede other service location. Here’s why!😄 Yet again, utmost satisfaction with exceptional service I received by service advisor Emily Mejia at Mercedes-Benz of Georgetown. From the moment I called with concerns of my logistical travel circumstances, to the day I arrived, her professionalism and attention to detail were evident, ensuring that my experience was nothing short of outstanding. She followed through again! Emily’s thorough understanding of my vehicle's needs, coupled with her speedy communication and genuine commitment to customer satisfaction, left a lasting impression. It is rare to encounter consistency of dedication and expertise, and I feel confident entrusting my 2022 E450 for the future. Please extend my gratitude to the entire service team completing the work which took several days. I look forward to continuing my relationship with Mercedes-Benz of Georgetown knowing that my vehicle is in the best of hands. Sincerely, Elisa C Retired Army More

Thank you Osmary for taking care of my vehicle. Awesome job! I look forward to continuing working with you when needed Awesome job! I look forward to continuing working with you when needed More

Well, I contacted Adam in hopes of forming a relationship with someone in the service department, like we have with Robert in the wholesale parts department. We have a small Mercedes repair shop in north Aus with someone in the service department, like we have with Robert in the wholesale parts department. We have a small Mercedes repair shop in north Austin, and we need someone we can work with to assist with clients cars that need work that can only be done at the dealership. We were looking for one point of contact to work with. What I got in response was an email from the GM thanking me for considering my next purchase at the Georgetown dealership. So I don't think Adam truly read my email, nor understood what it was i was looking for. That was a bummer. We love Robert though, and will continue to do business with him as he has always been so helpful to our shop. More

From acceptance-return always outstanding service. Special Thanks to service representative and mechanic. 5-star Special Thanks to service representative and mechanic. 5-star More

great service and great communication. I appreciate them working quickly to get my vehicle serviced I appreciate them working quickly to get my vehicle serviced More

This dealership has lost its lustre. My car for a code reading and it took two months to get it done. My car for a code reading and it took two months to get it done. More

Excellent Customer service and very attentive. Kept me in the loop throughout the whole process. Thank you so much Aaliyah. great work. Kept me in the loop throughout the whole process. Thank you so much Aaliyah. great work. More

Erin was very helpful and got the service done within a couple hours. He is a great asset to your company. couple hours. He is a great asset to your company. More

Appointments are made but the wait time is extensive even for minor repairs. You can expect a 4 hr stay for repairs or service. They do get you checked in promptly and the snacks and drinks are a nice touc for minor repairs. You can expect a 4 hr stay for repairs or service. They do get you checked in promptly and the snacks and drinks are a nice touch. The waiting area is comfortable but rather noisy with a lot of foot traffic. More