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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
488 Reviews
Call Service Center (512) 930-6150

488 Reviews of Mercedes-Benz of Georgetown - Service Center

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December 12, 2023

My experience was outstanding. Everyone was so courteous and professional. I would recommend Mercedes of Georgetown for your Mercedes Benz needs... More

by Cynoliva19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

December 11, 2023

Jarrod was great, highly recommend - we’re so happy with the Georgetown location, everyone takes such great care of us! More

by B Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear about your positive experience with Jarrod at Mercedes-Benz of Georgetown! Having someone like Jarrod who provides great service and care can truly enhance the dealership experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Have been a regular customer of Mercedes-Benz of Georgetown service center since 2017. Much busier but still most excellent. Service advisor Dozier is top notch. More

by linleyw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about your continued positive experiences with Mercedes-Benz of Georgetown's service center since 2017! Even as the dealership gets busier, consistently receiving excellent service speaks volumes about our commitment to customer satisfaction. Having a top-notch service advisor like Dozier certainly adds value to your visits. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Service department is excellent! Good communication and shared reporting. Was s happy to see that they cleaned my car inside and out after the service. More

by Susan Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words about our service department! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Best customer service and communication on updates / progress made in the service. Prompt follow up on the issue. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

The staff was quick and was we were completed in no time. The computer tec was thorough. I was very happy with THEIR WORK. More

by Cutiguadalupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 08, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that Mercedes-Benz of Georgetown provided a quick and efficient service experience! When the staff is quick yet thorough, it really shows their commitment to quality workmanship. Thank you for your business!

December 01, 2023

The process to order the parts and schedule an appointment was very efficient and very customer friendly. My Service Advisor Kyle is extremely helpful and very professional. His service was outsta More

by Fahim,idais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about your efficient and customer-friendly experience while ordering parts and scheduling your appointment! Kyle, your Service Advisor, seems to have made a significant positive impact with his helpful and professional approach. Thank you for your business!

December 01, 2023

Adam De Leon was excellent and very helpful during my visit. Prompt, courteous, and professional. More

by Matthew 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Adam provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

I was so disappointed when I went to pick up my car ( I had told Jarrod my service rep I would pick up at 8:30 am and paid my $5800 repair bill on line the night before). The car was brought to me FILTHY More

by pattiwatson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

November 28, 2023

Great people and the communication was good. .. I have received excellent service each time I have visited... 🙂 More

by Roy Patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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