Mercedes-Benz of Georgetown - Service Center

Adam De Leon did an awesome job. He listen to my concerns and was very attentive. He explained exactly what my vehicle needed. He listen to my concerns and was very attentive. He explained exactly what my vehicle needed. More

The excellent Miss Osmary is attentive to every detail of the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what th the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what they are doing to the vehicle, including photos, it is worth taking it there More

I purchased a new vehicle from this location and I’ve took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesi took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesitating to go when I hit the accelerator. It hesitated, so I called and made an appointment for the service department. I took the car back in and I was told there was a part for the fuel pump was not connected properly by the service department. So they said it was connected properly and the car was ready to be picked up. I went in to pick up me vehicle and it stalled out on me three different times so I made another appointment and service department had my car for a little over a week and I got a call saying the fuel pump was replaced because it was faulty and my car was driven 60 miles to make sure it was not going to have any other problems. I went in to pick up my car and I waited for almost an hour for the service department to bring me my car, when they finally drove it around it was filthy and service guy asked me if I wanted it washed, my reply was of course why would you bring me a filthy car when it was clean when I brought it in? He then drive the car around to the car wash I guess but it took over 30 more minutes of my time so I walked over and had to speak with the service department manager to complain about the amount of time I’ve had to wait to pickup my car. I forgot to mention earlier that I called 2 hours prior so they would know that I would be picking it up today. I finally got my car and it had been driven 133 miles total while in the service department’s care! This to me was a little excessive when I don’t even drive my car this much in a weeks time. Plus my gas gage was below a half tank!!!! I’m not sure if they have new people in this department but I have had a horrible month dealing with car issues thati didn’t have before I took it in for the recall! More

professional and timely. Emily was a joy and Uber was on time. I always enjoy my experience with my Mercedes-Benz Georgetown. Emily was a joy and Uber was on time. I always enjoy my experience with my Mercedes-Benz Georgetown. More

Hi Mr. Bixler, I am writing this email because I want to recognize Lily Krier for the amazing job she is doing. From the first day we met Lily (when we b Bixler, I am writing this email because I want to recognize Lily Krier for the amazing job she is doing. From the first day we met Lily (when we bought our GLC 300 4MATIC 2024,) making sure we knew how to connect the Mercedes me connect app with our cars and the functionality of the app. Today she informed me how to open and close the windows and sunroof with the key fob since I could not figure it out. Anytime I need assistance or information she response promptly and with a solution. She is very professional and knowledgeable of her job. Lily shows concern and care about my issues. Her customer skills are awesome and make me feel like part of the Mercedes Benz of Georgetown family. Mr. Bixler, you, and the leadership of MBOG should be proud of having a person like Lily working for you. Please forward this email to Lily. Thanks, and have a wonderful day! Victor Jose Soto Jaime More

Great service today. Thanks for the attention to detail and the loner car. It was great Thanks for the attention to detail and the loner car. It was great More

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me the basic service. More

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber Osmarie was professional. The only bad experience was with Uber More

Great service, comfortable waiting area, excellent service rep. Good communication. Have done business with this dealership for years. service rep. Good communication. Have done business with this dealership for years. More

Richie and Emily have taken great strides in improving our attitude towards the dealership. Operations! our attitude towards the dealership. Operations! More