Mercedes-Benz of Georgetown

HORRIBLE Experience Rich Carlson i went in to Mercedes Benz of Georgetown about a month ago, and my experience was HORRIBLE !!! After 3 hrs, we had agreed on a price, but when the sa i went in to Mercedes Benz of Georgetown about a month ago, and my experience was HORRIBLE !!! After 3 hrs, we had agreed on a price, but when the sales lady went and talked to Rich Carlson (general sales manager) he said he'd made a mistake on the car and that he could not sell that car at the price we'd agreed upon. He later said that he would honor the price agreed upon. When I came back the next day with cash in hand. the sales lady said the car just sold. All along she was telling me he didn't want to sell the car to me at that price. Rich Carlson is NOT a man of his word. A month later the car is still sitting on the lot. My advise.. GO ELSEWHERE, and in reading most reviews, people have had a bad experience also. If your looking for a dealership that honors what they say and want excellent sells and service,,, go to Lexus.. More

Went in for an acceleration problem they fixed, but left a very loud noise. Went back to get that fixed and they tried to charge me an additional $80. I said I was told it was guaranteed and shouldn't hav a very loud noise. Went back to get that fixed and they tried to charge me an additional $80. I said I was told it was guaranteed and shouldn't have to pay more. He said ok would get my car right away. Took over 1/2 an hour to get my car. 20 minutes after leaving my brake wear light comes on. I go back and say why does something different always go wrong with my car everytime I come here. The Manager Eddie says give me an opportunity to fix the car and we won't charge you. I leave my car there for the day and when I pick it up I notice it's driving like a boat swaying side to side accentuating every bump and sitting on an angle now half the time. Draw your own conclusions! More

I have been using MB of Georgetown for over 6 yrs now and for all three of my MB vehicles. I have never had a bad exsperience here, and they have the best parts and service department that I have ever worke for all three of my MB vehicles. I have never had a bad exsperience here, and they have the best parts and service department that I have ever worked with in over 25 yrs of dealing with car dealerships. Even when I take in my "classic" 1994 model for even a simple service I am provided a loaner car for as long as necessary. Eddie and Brandan are the best service advisors par-none, and the whole staff is courtesous and professional. This is a dealership for life! More

I switched from MB of Austin to this location two services ago. And I must say, thus far, it's been the best decision I've made. Great service department at Mercedes of Georgetown. I've only worked w services ago. And I must say, thus far, it's been the best decision I've made. Great service department at Mercedes of Georgetown. I've only worked with two Service members, however, both were excellent. Car was completed on time, washed, and the loaner cars are given no questions asked. Great job MB of Georgetown ! More

I generally don't feel compelled to go online and write reviews but my experience at Georgetown Mercedes-Benz has me doing just that. We purchased a certified pre-owned Mercedes and I can honestly say tha reviews but my experience at Georgetown Mercedes-Benz has me doing just that. We purchased a certified pre-owned Mercedes and I can honestly say that the level of service and dedication we received from both Alan, the salesman and Rich, the finance manager was astounding. Neither man was satisfied until we had the vehicle we wanted and with the terms we needed. I cannot say enough good things about the whole experience, but will say that they have found themselves a definite repeat customer and that I'll be recommending them to everyone I know. More

I came to this dealership looking for a certified used car and initially found the staff to be very helpful. I found a car which was priced well and had all of the features I was looking for so I decided car and initially found the staff to be very helpful. I found a car which was priced well and had all of the features I was looking for so I decided that I would make my purchase from this dealer. At first the sales person and management were great and were willing to offer me a great deal. After making the decision to buy from this dealer I applied for financing both through the dealer and from outside sources. This is the point when things took a huge turn for the worst. The dealer offered me a rate that was 3% higher than I was offered from the exact same lender when I applied on my own. When I told my salesperson this I was told that the manager would prefer to use their lender at the higher rate. When I said no to this and kindly asked for a refund of the deposit I paid I was told that the sales person had misunderstood his manager and that what the manager had said was that he could probably match the lower rate through his lender. On the day that we were supposed to be closing what should have been a simple sale I could still not get a direct answer from the staff. I was then informed by the very helpful and cheery sales person that there was no problem and that the next day we would complete the sale. When I called the next day I was once again greeted by the same salesperson sounding very apathetic and uninterested. I was told that they were unable to match the lower interest rate and that If I wanted to do the paperwork on this day we could but I would have to wait up to 3 weeks to get the car because by loan was in the form of a "blank check" which is pre approved and completed by the dealer. Keep in mind that the lender was the same for both loans, only the interest rate was different, and furthermore, the dealership is listed on the lenders website as an approved participant in this program. I was being told basically to accept a much higher interest rate or shop elsewhere which is what I did. I kindly asked for my deposit to be refunded and went on my way. I find it very hard to understand why this dealership would pass on a guaranteed sale with approved financing from the same lender they use,and 20% down payment but I do know that I will not be shopping with them in the future. I found the same model of car in the exact color I wanted, with lower miles, the same options and for less money at another dealer who was more than happy to take my money. Their loss I suppose. More

I want people to know that I found a great dealer but better than that I found an exceptional, professional sales person who went above and beyond the call of duty to make my buying experience the most p better than that I found an exceptional, professional sales person who went above and beyond the call of duty to make my buying experience the most pleasure I have ever had when purchasing a car. Alan was receptive to our needs, he answered all of our questions and did not give us the usual run arounds. I would recommend him to all of my friends. He most of all showed me that he stood behind his word. After my purchase I have called him for small things and he stops what ever he is doing and resolve my issues. I know that when we are ready to buy our next car there is no doubt who we will buy from. More