Mercedes-Benz of Georgetown

Pleasant and courteous staff Upon arrival, we were greeted in a timely fashion. The sales person did not pressure us nor rush us. He was knowledgeable and allowed us to make an i Upon arrival, we were greeted in a timely fashion. The sales person did not pressure us nor rush us. He was knowledgeable and allowed us to make an informed decision. The manager was solid and true to his word when it came to negotiations. We are excited about the golf course being built behind the dealership for patrons to utilize if they choose to wait for any service, etc. More

Pleasant staff I worked with Jacob in my purchase of a used vehicle. He was pleasant to work with and helpful with any questions I had. I would recommend this dealer I worked with Jacob in my purchase of a used vehicle. He was pleasant to work with and helpful with any questions I had. I would recommend this dealer to anybody in the market. More

Excellent service department. Just want to give a shoutout to Jeff Geary. His professionalism always makes for a pleasant experience. Even when things take longer than expected he Just want to give a shoutout to Jeff Geary. His professionalism always makes for a pleasant experience. Even when things take longer than expected he always takes the time to let me know what's happening and when repairs should be completed. More

Great service I was thoroughly impressed with the dealership but it was only exceeded by the fast and efficient service that Jeff brings. I will Go no where else. I was thoroughly impressed with the dealership but it was only exceeded by the fast and efficient service that Jeff brings. I will Go no where else. More

Fantastic Service was quick and attended by Jeff. He made sure that I was taken care of and made me feel important. People like Jeff hold standards beyond exc Service was quick and attended by Jeff. He made sure that I was taken care of and made me feel important. People like Jeff hold standards beyond excellence and it is surely appreciated. More

Pre owned car purchase Worked with Eric and was very pleased with his professionalism. We did a deal via email and in the showroom it moved quickly and feel I got a good p Worked with Eric and was very pleased with his professionalism. We did a deal via email and in the showroom it moved quickly and feel I got a good price both on trade in and purchase. Painless process. More

Customer service The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the cus The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the customer's property is evident and that means a lot as a customer. Awesome staff!! More

Excellent customer service from Jeff Geary Jeff went above and beyond to make sure that I was taken care of and continuously updated about my vehicle. I would recommend him to anyone. Jeff went above and beyond to make sure that I was taken care of and continuously updated about my vehicle. I would recommend him to anyone. More

Horrible customer service. I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what th I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what the car was doing and the consultant looked at the vehicle. He told me that the only reason the repair would not. E covered is if it had rodent damage. I did not hear back from the consultant at all on Friday or Saturday, even after leaving four messages. I receive a call on Monday telling me that I needed two parts replaced and that the vehicle would be ready on Tuesday afternoon. Today I receive a call from the consultant stating that the parts did not fix the issue and after looking further into it that I actually have rodent damage. How convenient is talk at since that is the only reason that my repair would not be covered. The consultant said that he would send me pictures right over of the damage. One and a half hours later I get the pictures. Even talking to the service manager there was not a change in the status of how my wires were all of a sudden chewed through by a rodent. The service manager stated that I could file an insurance claim and have them fix the repair. All in all, a horrible experience with this company and I will not be going back and I will not refer anyone to them. More

Do not purchase a vehicle from MB of Georgetown Update 3/15/17: A service after purchase is very horrible. I cannot give more than 1 star. Before I purchase the vehicle I told my salesperson, Jacob Update 3/15/17: A service after purchase is very horrible. I cannot give more than 1 star. Before I purchase the vehicle I told my salesperson, Jacob, more than 10 times that they do not have the correct address in their system. I asked him to change the address to the correct one via email, text message, and in person at the dealership. I do not even know where they got that address. I receive the registration paper a week ago from Texas DMW. Again, there was wrong address on the paper. They registered my vehicle under the WRONG address. There is no response from the salesperson or the dealership. I do not think they are going to change the address. I called the dealership today to speak with a general manager and an operator does not want to tell me their general manager's or sales manager's email or contact number. She transferred me to their title office but it got disconnected even before I talk to a person. Terrible!!!!!!!!!!!!!!!! I truly appreciate Jacob that he helped me to find the right vehicle. I test drove 2 vehicles and also looked at a several other vehicles but Jacob patiently waited for me to choose the right vehicle. I would recommend this dealership to my friends and family. Thank you!! More