Back

Mercedes-Benz of Gainesville - Service Center

Gainesville, FL

3.6
215 Reviews

215 Reviews of Mercedes-Benz of Gainesville - Service Center

Sort by
February 03, 2018

Mercedes services , Michael Did my car and it was great ! Perfect place for quick , friendly !the place is amazing and so comfortable, the atmosphere with excellent cu More

by Loan
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Potteiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2018

Service to my SUV CDI 320 Have being taken care of my MB CDI 320 (the 16TH MB vehicle that I have owned) since we moved to Lady Lake, Florida from Miami four years ago. Having More

by JGPSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Potteiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Stephens, Service Manager
February 02, 2018

Service Always a great experience at this dealership! So is always helpful and does an outstanding job. I will definitely recommend friends and family to chec More

by Junep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zo Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2017

AVOID! Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando n More

by Never again!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Assistant Service mgr.
September 24, 2016

The poster child for Excellent Customer Service! A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you comi More

by BillandCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo Strickland; Scott Stephens, Curt Curtis
Oct 26, 2016 -

Mercedes-Benz of Gainesville responded

We appreciate your loyalty and enjoy working with you. Thank you!

August 22, 2016

Outstanding customer Service Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to More

by Hbaker6897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike is the sales associate and Nick the mechanic demonstrated excellent customer. Very loyal, respectful and made my happiness and satisfaction their main objective
Sep 02, 2016 -

Mercedes-Benz of Gainesville responded

Thank you so much!

August 21, 2016

RIPPED OFF!!!!!! My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gaines More

by anthonylaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Walker service advisor
Aug 22, 2016 -

Mercedes-Benz of Gainesville responded

Mr. Law, thank you for taking the time to speak with me today. With the further information I gained in our conversation I agree that you should not have had to pay for the labor on this part and am issuing a full refund as discussed. Sometimes we look at a technical aspect of a situation and not the perception of our customer, It also helps to have the full story before making a decision. Once again, thank you for allowing me to discuss the situation further and make it right! We look forward to being of service to you in the future. Regards Scott Stephens Service and Parts Director Mercedes-Benz of Gainesville

July 20, 2016

Great Service! I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happe More

by Arthur3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Potteiger
Aug 11, 2016 -

Mercedes-Benz of Gainesville responded

Thank you!

December 24, 2015

Annual Service I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 addit More

by steve E350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Dec 28, 2015 -

Mercedes-Benz of Gainesville responded

Thank you so much. We are glad you were pleased with the service you received. Have a very happy New Year!

October 25, 2015

Damage to my CLA250 I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in serv More

by Naxcie55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott (in Service) and Mike Bain
Nov 02, 2015 -

Mercedes-Benz of Gainesville responded

Thank you so much. We appreciate the feedback and we are very glad that your CLA250 looks new again. Stay in touch.