Mercedes-Benz of Gainesville

Mercedes-Benz of Gainesville needs a new mechanic. I was traveling from SC to Tampa and heard a vibration noise repeatedly. I diverted to MB Gainesville to make sure it wasn't a tire that might blow w I was traveling from SC to Tampa and heard a vibration noise repeatedly. I diverted to MB Gainesville to make sure it wasn't a tire that might blow while traveling on the highway. The assistant service manager Rebecca "Becky" was very nice and understanding. The mechanic misdiagnosed my issue by saying that it was not only the clutch torch but also, I needed a new transmission because my car shook violently (which it did not). He gave me an ultimatum of a new transmission for over $12,000 or trade my car in with MB Gainesville. I left and when I got back to SC, I took my car to the Mercedes-Benz Dealership in my hometown that I have used and trust. They said I did not need a new transmission. One of the mounts was loose and needed replacing and I needed a new clutch Tork less than $5,000 and a percentage off for having to deal with the rip off mechanic at MB Gainesville. I'll be shouting from the rooftop not to ever take your car to Gainesville especially if you are venerable traveling. The great big fat topper to this story is that my father died on October 3, 2023, and left me this Mercedes. A week after the awful experience, MB of Gainesville sends me an advertisement email wishing me a Happy Father's Day and trying to sell me stuff. What a joke! My own MB dealership never does that. I think they understand after thousands of dollars spent with them, if I want to buy a stupid candy jar or hat, I can probably make that decision on my own. Becky should run from this place! More

My recent purchase with Sheldon and the entire team at Mercedes-Benz of Gainesville was an exceptionally pleasant experience. They truly went above and beyond to ensure everything went smoothly. Sheldon’s Mercedes-Benz of Gainesville was an exceptionally pleasant experience. They truly went above and beyond to ensure everything went smoothly. Sheldon’s professionalism, knowledge, trustworthiness, and courteous handling of the process made it easy and satisfactory from start to finish. I highly recommend Sheldon and the Mercedes-Benz of Gainesville team for the best sales experience ever. More

Mercedes-Benz of Gainesville is definitely where to buy your next dream car. They are extremely professional and down to earth. You will love the experience. I have purchased several Mercedes-Benz from the your next dream car. They are extremely professional and down to earth. You will love the experience. I have purchased several Mercedes-Benz from them and will continue as a very satisfied customer. Thank you Jeff Wolfson and Curt Curtis for all you do to make shopping a pleasure. More

Eric is definitely an asset to Mercedes-Benz of Gainesville. This is my second purchase from him. He makes buying an auto so much easier than my past experiences. When my birthday rolled around he Gainesville. This is my second purchase from him. He makes buying an auto so much easier than my past experiences. When my birthday rolled around he called and sang the Happy Birthday anthem, and has every year after that. I might just purchase an auto from him just to hear his singing voice. He guides me from beginning to end and has become a family friend! He is the greatest!!!! More

Eric was wonderful. He made car buying very smooth. If I could give him 10 I would. He was courteous and even anticipated questions before we had a chance to ask them He made car buying very smooth. If I could give him 10 I would. He was courteous and even anticipated questions before we had a chance to ask them. I would highly recommend him. Even after closing the deal and receiving the car he continued to be helpful and provide guidance for the new car. Eric is one in a million! More

My family and I have bought several cars from MBofG over the years. Ken is truly the best. He can't be called a salesmen - he is a friend and advisor. When I decided to get a new car, one of my daughters s the years. Ken is truly the best. He can't be called a salesmen - he is a friend and advisor. When I decided to get a new car, one of my daughters suggested a Lincoln Navigator. "No way! I wouldn't even think of buying a car from anyone but Ken!" He's that good. The entire day at the dealership was pleasant and fun. From the manager, to the finance guy, to the retail department. Professional, yet personable folks. An exceptional business that matches the car. More

Sheldon was very calm he wasn’t pushy like most salesmen. He’s very knowledgeable He’s very knowledgeable More

From the moment I stepped into Mercedes of Gainesville, Eric made my car-buying experience nothing short of exceptional. It's rare to find a salesperson who embodies honesty and transparency the way Eric d Eric made my car-buying experience nothing short of exceptional. It's rare to find a salesperson who embodies honesty and transparency the way Eric does. He wasn't just a salesperson; he was a true advisor throughout the entire process. What sets Eric apart is his commitment to transparency. He navigated me through the details of the transaction with utmost integrity, presenting not just the good, but also the bad and ugly aspects of the buying process. His candidness in every aspect, from pricing to the features of different models, allowed me to make an informed decision with confidence. His professionalism and genuine care for customers shine through his work. Eric's approach to sales is not about pushing a deal but about building a relationship grounded in trust. He answered every question with patience and a depth of knowledge that only comes from a deep passion for what one does. The five-star rating system seems inadequate to capture the quality of service Eric provides. He deserves an extra star for the peace of mind that comes from knowing you're in good hands. Mercedes of Gainesville, with Eric at the helm of customer experience, sets a high bar for what car buying should be—transparent, straightforward, and customer-focused. Thank you, Eric, for an unparalleled buying experience. Your dedication to honesty and customer satisfaction is a beacon for others in the industry. I will not only be returning for future purchases but also recommending friends and family to you without hesitation. More

I recently purchased a used vehicle from this location and ran into an issue. Tom Scribner stepped in immediately and went over and beyond to rectify the situation. I can't thank him and everyone else eno and ran into an issue. Tom Scribner stepped in immediately and went over and beyond to rectify the situation. I can't thank him and everyone else enough and will definitely be a returning customer. More

helpful and attentive people who are willing to listen and respond to questions immediately.Love the experience. and respond to questions immediately.Love the experience. More