Mercedes-Benz of Gainesville

Poor customer service regarding refund of warranty purchased We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville. More

My First Mercedes! My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive w My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive when we arrived. He took extra time, going over the many features. Never at any time felt pressured. Very personable. And financing (my least favorite part 🙂) was essentially stress free. Thank you for a positive experience 👍 More

The poster child for Excellent Customer Service! A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you comi A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you coming back to the dealership. They are the people who inevitably sell you your second, third automobiles. Alonzo Strickland and Scott Stephens (Asst. Svc Mgr and Svc. Mgr.) are successfully selling me my 2nd and 3rd cars. All of the Mercedes Benz of Gainesville employees have always exceeded our expectations. We will go no where else to purchase our next automobile. More

Excellent All personnel we encountered were friendly and helpful. We bought vehicle thru Matt Sloan-knowledgeable, professional, friendly, sincere. Excellent fo All personnel we encountered were friendly and helpful. We bought vehicle thru Matt Sloan-knowledgeable, professional, friendly, sincere. Excellent follow through on our requests-very comfortable doing business with him. Business mgr also great. Altogether, a seamless operation. More

Accommodating Everyone was very friendly, welcoming. Curtis helped me get the car right for me. I was impressed by how quickly everything moved. I started with an i Everyone was very friendly, welcoming. Curtis helped me get the car right for me. I was impressed by how quickly everything moved. I started with an inquiry of a preowned vehicle and wound up with a new vehicle. More

Purchase 2016 SL550 We visited Gainesville Mercedes to test drive and price a new car. Sales Rep, Eric Corley answered all our questions about the car and possible finan We visited Gainesville Mercedes to test drive and price a new car. Sales Rep, Eric Corley answered all our questions about the car and possible financing alternatives in a very straightforward manner. ( No magic up his sleeves, ) The trade-in offer exceeded the offer from another dealer. We purchased as we felt we had found a "good" dealership, offering a good price. More

Outstanding customer Service Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to make sure that there were no complaints regarding my overall experience. More

RIPPED OFF!!!!!! My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gaines My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gainesville dealership for repairs from damage caused from striking an object in the roadway. The repairs required that the entire dashboard be removed from the car, in the process the technicians destroyed the glove box but put the vehicle back together anyway and did not mention anything about this to us. After we had the vehicle back several weeks we noticed the damage that was done, we immediately contacted the dealership about the problem along with another issue we were having that was not related to the damage. Mercedes picked up the vehicle and took it to the shop, once the dealer looked at the car the service advisor called me and stated that the damage to the glove box was not covered and that they had seen similar issues with other vehicles, this was done while they attempted to get the dash out of the vehicle, it looked as if someone took a pry-bar and bent a the frame of the box along with the glove box door. The adviser stated the cost of the box was $800, I told him the damaged was caused by them but he would not admit it. Instead he said he would work on getting the cost down for us which he eventually did, however he wanted us to pay the labor, $165.00, reluctantly I agreed but reminded him that they caused the damage but I agreed to his terms just to get the item repaired. Not only has Mercedes of Gainesville lost a customer it is very possible that we may never guy another Mercedes from anyone. More