Mercedes-Benz of Gainesville

Annual Service I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 addit I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 additional service items which made sense both adding to the time required but they still completed the work earlier than expected. The car was washed and vacuumed and ready to go when I came to pick it up. The loaner car made it possible for me to complete several errands. This was the second service on my new E350 delivered by MB of Gainesville. I am very pleased with the service and support. More

Damage to my CLA250 I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in serv I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in service to let him know and he got it repaired at no cost to me. he even made sure I has a loaner car to drive while it was being fixed! Thanks, Scott! You are the best! My car looks brand new again! More

A Great Experience I purchased a 2010 Camaro from M-B of G which was shown on CarFax. The salesman, Larry Nero, was a total professional, friendly, knowledgeable, and I purchased a 2010 Camaro from M-B of G which was shown on CarFax. The salesman, Larry Nero, was a total professional, friendly, knowledgeable, and made my car buying experience an absolute joy. Not only would I recommend M-B of G, but I would suggest you seek out Mr. Nero as your salesman. More

Bad AC service! Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. I Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, I came to Mercedes Benz of Gainesville. A service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle. In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is used for changing the AC motor. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor. To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty. More

Mercedes Benz of Gainesville is my dealership ! I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me in a loaner and took care of everything, gave me daily updates on my car until it was ready for pick up. Mike has been my service advisor in the past and I highly recommend him and Mercedes-Benz of Gainesville for service and sales. More