Mercedes-Benz of Gainesville
Gainesville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Wonderful Experience! This was my first experience with Mercedes-Benz of Gainesville. Bin took the time to give me all of my options and was never pushy. It was a very won This was my first experience with Mercedes-Benz of Gainesville. Bin took the time to give me all of my options and was never pushy. It was a very wonderful experience. More
No Pressure I received great customer service. Even the employees that were not working directly with me were welcoming and friendly. I did not feel pressured int I received great customer service. Even the employees that were not working directly with me were welcoming and friendly. I did not feel pressured into buying. Bin was able to quickly provide me with answers and information, he was great! More
Great experience I had a great experience purchasing a vehicle from Bin. He was very professional and knowledgeable about cars. I would definitely contact him again fo I had a great experience purchasing a vehicle from Bin. He was very professional and knowledgeable about cars. I would definitely contact him again for future purchases and recommend my friend to contact him. More
Great Experience I had a great experience leasing my Mercedes from Bin. Very knowledgable, easy to work with, prompt in responses, and a streamlined process. If you ar I had a great experience leasing my Mercedes from Bin. Very knowledgable, easy to work with, prompt in responses, and a streamlined process. If you are thinking about getting a Mercedes in the Gainesville area, I highly recommend going to see Bin and the sales staff at Mercedes Gainesville. More
PATIENT AND GREAT SALESMAN SHIP GEORGE AND I WORKED TOGETHER IN FINDING ME JUST THE RIGHT SMART CAR FOR OVER 2 YEARS. WHEN I FIRST CAME TO MERCEDES I WASN'T READY TO PURCHASE MY CAR GEORGE AND I WORKED TOGETHER IN FINDING ME JUST THE RIGHT SMART CAR FOR OVER 2 YEARS. WHEN I FIRST CAME TO MERCEDES I WASN'T READY TO PURCHASE MY CAR. I HAD PLANS TO PURCHASE AN RV TO LIVE IN THAT HAD A GARAGE AND THE SMART CAR I WANTED I HOPED WOULD FIT IN THE GARAGE. I FIRST TEST DROVE A SMART CAR, AND LOVED IT. SO WHEN EVERYTHING IN MY LIFE WAS STARTING TO FALL INTO PLACE, ( PURCHASE AN RV, RETIRE, SOLD HOUSE, PURCHASE A SMART CAR) GEORGE WAS THE ONLY ONE I WOULD DEAL WITH. THERE WERE A FEW MISSES IN FINDING THE RIGHT ONE, BUT WHEN WE DID, THE ENTIRE TRANSACTION WENT VERY SMOOTHLY. THANK YOU GEORGE FOR MAKING IT HAPPEN, WE KNEW IT WOULD!!! More
Awesome I have now purchased 2 vehicles at this dealership. Both were immaculate. I have also had service done here with no problems at all. Rachel was the I have now purchased 2 vehicles at this dealership. Both were immaculate. I have also had service done here with no problems at all. Rachel was the Sales Manager and was very fair. Matthew Sloan was our salesman both times. He's very knowledgeable and fast. Gary was our finance guy and was excellent. He was going to check on a warranty refund from my trade of a 2007 SL550 but, we haven't heard back yet. He mentioned having to go across the street to find it?! More
AVOID! Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando n Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando next time I need service....THEY CHARGED ME FOR ROTATING BRAND NEW TIRES! (JUST PURCHASED, BUT NOT FROM THEM) More
Poor customer service regarding refund of warranty purchased We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville. More
My First Mercedes! My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive w My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive when we arrived. He took extra time, going over the many features. Never at any time felt pressured. Very personable. And financing (my least favorite part 🙂) was essentially stress free. Thank you for a positive experience 👍 More
The poster child for Excellent Customer Service! A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you comi A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you coming back to the dealership. They are the people who inevitably sell you your second, third automobiles. Alonzo Strickland and Scott Stephens (Asst. Svc Mgr and Svc. Mgr.) are successfully selling me my 2nd and 3rd cars. All of the Mercedes Benz of Gainesville employees have always exceeded our expectations. We will go no where else to purchase our next automobile. More