Mercedes-Benz of Gainesville

Life Savers! I purchased a used R350 in June 2017 from a slick dealer in south Florida and had major issues. It was a nightmare until I took to to MB of Gainesvill I purchased a used R350 in June 2017 from a slick dealer in south Florida and had major issues. It was a nightmare until I took to to MB of Gainesville. Linda, my service tech, and Scott, the service manager, were wonderful and made sure all of my concerns were addressed. They did an amazing job! The car is now safe and sound. I was treated with care and honesty. They have been absolutely the best and I am incredibly grateful! More

Tire Service Call for service 2016 Mercedes Benz screw in tire, ask two/ three questions was indicator light or color of light, readily told to bring in for a lo Call for service 2016 Mercedes Benz screw in tire, ask two/ three questions was indicator light or color of light, readily told to bring in for a look and was safe to drive Ken Davis and Dillon Hastie. I was met almost immediately by Dillon Hastie upon driving into service lane. Dillon check the tire, mileage and drove directly to service. Suggested I have a seat get coffee, within half hour or less Dillon gave results but apologized for not having the particular brand in stock. Dillon within same time already prep a loaner car for my use until tire is received. I was very impressed and as always very confident when I take my in for service. Dillon is very knowledgeable, confident and worthy of his tile In the Mercedes Benz industry. I HAVE also recommended Dillon Hastie and Ken Davis to my friends. More

Fantastic service!! Everything start to finish with my experience here was perfect. I couldn’t believe how efficient and fair the staff was. The staff is not only helpful Everything start to finish with my experience here was perfect. I couldn’t believe how efficient and fair the staff was. The staff is not only helpful and clear, but fought to make my prices as low as possible by the end of the day. Mr. O’Brien exceeded my expectations of this Mercedes dealership and service center! More

Not to happy I was not able to make an appointment for one week so I was driving with th engine light one I got the car there and the did the diagnostic and found I was not able to make an appointment for one week so I was driving with th engine light one I got the car there and the did the diagnostic and found the problom the part came from New Jersey they said that weather was holding it up so I said OK but when I called to see if my can was done a women I do not remember her name told me that the wrong part was sent if that was so I would haver though that they would have called me to say there was a delay on working on my car becouse of that but they did not they had my car for 2 week. I do not like when people dont tell the troth my service adventure was Dillon O'Brien each time I called it was his day off More

Great job These guys are awesome, great service. Dillon and Mike have been great to work with. They always have a loaner for me and return my car washed and cle These guys are awesome, great service. Dillon and Mike have been great to work with. They always have a loaner for me and return my car washed and clean. More

Excellent Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable expe Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable experience. More

Professional -Amazing & Fun Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in orde Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in order to take care of my vehicle in same visit which was love! Very professional and I would highly recommend Alonzo as customer friendly service agent! More

Always appreciate the superior dealership experience. Thank you for a great experience! Nobody likes auto maintenance. But, I appreciate working with Dillon Hastie and Gainesville Mercedes. His knowled Thank you for a great experience! Nobody likes auto maintenance. But, I appreciate working with Dillon Hastie and Gainesville Mercedes. His knowledge and professionalism makes the difference. More

Tire repair. Very responsive and addressed my needs promptly (even though I didn’t have an appointment). Dillon interrupted his work to help me. He had a great at Very responsive and addressed my needs promptly (even though I didn’t have an appointment). Dillon interrupted his work to help me. He had a great attitude! More

Service My driver side window was malfunctioning. Dillion took care of the details and had my loaner car waiting. He always provides friendly and professional My driver side window was malfunctioning. Dillion took care of the details and had my loaner car waiting. He always provides friendly and professional help. My car was repaired on the same day and I was off with everything functioning properly. Dillion Hastie is a great service advisor and he makes servicing my easy. More