Mercedes-Benz of Gainesville

Great Customer Service. I have been a loyal customer of Mercedes Benz Gainesville since the Kraft Motorcar Days, so my expectations are high when it comes to the service I am I have been a loyal customer of Mercedes Benz Gainesville since the Kraft Motorcar Days, so my expectations are high when it comes to the service I am provided. Dillon did not disappoint. He provided great service and follow up. He fits in quite well with the MBG Family!! More

Very good customer-centered experience . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequ . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequences of not fixing them, the potential delay period before a repair was absolutely needed, and an estimate of the costs. More

Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

Sales and Service Team My wife and I have had many differing vehicles over the years and focused in on a new MB. We live about 2hrs from the dealership, so initially talked My wife and I have had many differing vehicles over the years and focused in on a new MB. We live about 2hrs from the dealership, so initially talked and messaged with Angie (in Sales). She listened, presented different options, was super helpful and made delivery of what we were looking for extremely easy. Her approach was genuinely interested and straight to the point, and after meeting her in person and closing the deal, we feel that she and everyone at the dealership went out of their way to make this a simple and very satisfying experience. I've been to numerous dealerships over the year, and would highly recommend MB of Gainesville..! More

I recently had my car serviced in advance of a trip. My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at t My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at the quoted price. Very pleased with my service. More

Brilliant This dealership is amazing, always friendly and helpful evrytime I walk in. Great experience! Would definitely recommend this dealership to friends an This dealership is amazing, always friendly and helpful evrytime I walk in. Great experience! Would definitely recommend this dealership to friends and family interested in buying a new car. More

Amazing Customer Satisfaction Dillon O’Brien went above and beyond to ensure that my car was running smoothly after being serviced with follow up messages checking in on how my veh Dillon O’Brien went above and beyond to ensure that my car was running smoothly after being serviced with follow up messages checking in on how my vehicle was running. The quality of customer service and timeliness of service was remarkable. More

What a joy! I am newly single and had not bought a car by myself in a long time. To be honest, I was not looking forward to it. As I exited the dealership, I real I am newly single and had not bought a car by myself in a long time. To be honest, I was not looking forward to it. As I exited the dealership, I realized my worries were unfounded. The process was painless and I ended up with a beautiful car to enjoy. More

Great experience Larry met me right away as we had an appointment scheduled. We immediately went out to the car and he gave an overview of the features. After that w Larry met me right away as we had an appointment scheduled. We immediately went out to the car and he gave an overview of the features. After that we went for a test drive. He answered all my questions to my satisfaction. I purchased the car once we returned. Everyone in the dealership went out of their way to see that my son and I had a great experience. Total time in the dealership was two hours from walk-in to walk out with a new car. The GM also stopped by to say hello and make sure we were having a great experience. I've been to numerous Mercedes dealerships over the years and this would rank among the highest. More

Inspire of the circumstances that I went through to repair to repair my 2015 car , I was satisfied with the decision I made to trade in a year older/ due to my limited financial status instead of 2018 versio to repair my 2015 car , I was satisfied with the decision I made to trade in a year older/ due to my limited financial status instead of 2018 version, dealership was considerate enough to pursue the transactions. Though, I thought I was able to drive for at least 4 yrs to enjoy the car but visited your service department more than the time and my plans were disrupted. More