Mercedes-Benz of Gainesville

Great Friendly Service My experience with the service department has been friendly and prompt. Mr. Potteiger has a great way of treating his customers as if they were the o My experience with the service department has been friendly and prompt. Mr. Potteiger has a great way of treating his customers as if they were the only customer coming in for the day and connecting at a personal level to meet the customers needs. More

Six Star greatness- but could only leave 5 STARS! Dillion Hastie is a top notch serviceman who truly cares. I have been with him through 2 Mercedes and will NOT buy any other make of car because I w Dillion Hastie is a top notch serviceman who truly cares. I have been with him through 2 Mercedes and will NOT buy any other make of car because I will not give up Dillon. In fact, I know there are no other service people out there that are as kind and caring as Dillon. He is very fair, completely honest and ALWAYS treats us wonderful. My daughter has a Mercedes and lives 5 hours away passing 2 other mercedes dealerships because she trust and likes Dillon so much. Fair is fair-kind is kind and Dillon is truly an asset to the Gainesville Mercedes Dealership. If Dillon goes, then we will have to search another make of car...because NO ONE compares to Dillon. More

Service/Attentiveness to concerns expressed. Since my relationship with MBOG, My experience has been one of complete satisfactory. Knowing that they will get to the root of problem and not reco Since my relationship with MBOG, My experience has been one of complete satisfactory. Knowing that they will get to the root of problem and not recommend somethng I don't need at the time. Service received has been efficient,timely, and thorough. Appreciate when I'm given quality time (not talking to me and busy answering phones, etc) upon arrival and completion of work. Finally, I just love how they work to accommodate my work schedule and drive time to get there. Much thanks to Dillon he's the Best!!!!! More

Excellent customer service! Thanks Dillon is an awesome service representative! Best experience I have ever had at any car dealership, and best Mercedes experience I’ve had as well! Tha Dillon is an awesome service representative! Best experience I have ever had at any car dealership, and best Mercedes experience I’ve had as well! Thank you for going out of your way to make sure I was taken care of! More

Traveling Through and Helped Me I was traveling through with my children and my check oil light came on. I called up the Gainesville dealership and they were able to get me in quickl I was traveling through with my children and my check oil light came on. I called up the Gainesville dealership and they were able to get me in quickly when I arrive and fixed my issues. Super friendly staff! More

My Mercedes-Benz experience My first car was a Mercedes Benz C240 and it has set the standard of my vehicle expectation. My parents originally purchased the vehicle from Kraft Mo My first car was a Mercedes Benz C240 and it has set the standard of my vehicle expectation. My parents originally purchased the vehicle from Kraft Motorcars in Gainesville, Fl back in 2003. This is when I first met Dillon Haste. Dillon showed my family such great customer care, which is why my parents and I always requested him for every service and repair. My Mercedes-Benz experience was pleasant because of Dillon. I also enjoyed the complimentary sodas😉 More

Service appointment Had service apt to repair issue with a musty smell with the air conditioner. Dillion was very helpful and professional to assist to resolve the issue. Had service apt to repair issue with a musty smell with the air conditioner. Dillion was very helpful and professional to assist to resolve the issue. More

Excellent customer service Excellent service and it was my first time there! Thank you guys for doing an amazing job! From the time I entered the service department the warm wel Excellent service and it was my first time there! Thank you guys for doing an amazing job! From the time I entered the service department the warm welcome was put forward! More

Service I am pleased at the work the service department did on my car but was really exceptional was the updates that Dillon gave me and his confirming work b I am pleased at the work the service department did on my car but was really exceptional was the updates that Dillon gave me and his confirming work before it was done. I was on travel and asked him to keep me updated and he did with a smile and also did great follow up. He’s an asset to Gainesville Mercedes and if I’d purchase another vehicle would see if he was there first before buying. More

Knowledgeable, courteous and efficient, all you can ask for in a dealership The experience I have had at Mercedes-Benz of Gainesville has been all you can hope for. The service is of the highest quality Merc in a dealership The experience I have had at Mercedes-Benz of Gainesville has been all you can hope for. The service is of the highest quality Mercedes-Benz of Gainesville has a gem in Mike Pottinger that makes working with the dealership a pleasure. As a person with little knowledge in this field Mike explains everything that needs to be done with my car and explains why certain tasks should be done and whether each one should be completed or not at that time or I can wait. I have always gotten an appointment immediately and given a courtesy car when necessary. The service center is professional, knowledgeable, punctual as well as personal, I feel they know me and my car. Attention to customer service and the entire customer experience will defiantly influence me when I go purchase another car. You could not ask for a better dealership. More