Mercedes-Benz of Gainesville

Review Excellent customer service. Linda was knowledgeable of the service I was getting and fast in getting my car to the shop. She also gave me updates on t Excellent customer service. Linda was knowledgeable of the service I was getting and fast in getting my car to the shop. She also gave me updates on the car’s progress too. More

Great! Needed to keep loaner over night as dealership was very busy and my car wasn’t finished until late afternoon. Was told to bring it back the next day w Needed to keep loaner over night as dealership was very busy and my car wasn’t finished until late afternoon. Was told to bring it back the next day when convenient....that’s great service and paying attention to customer service. Our company has been in business 40 years and customer service has always been the most important aspect of doing business. If you get that right, success usually follows! More

Window tent & Xzilon prep treatment I was very pleased with the service as always when I have Dillon Hastie as my Service Tech pass/present history, Dillon takes time to explain in detai I was very pleased with the service as always when I have Dillon Hastie as my Service Tech pass/present history, Dillon takes time to explain in detail what was done to the vehicle and is very courteous. M.H. Brooks More

90k service Excellent service. Cheaper alternatives available but good value for money and confidence in mechanics. Clean reception area, complimentary loaner v Excellent service. Cheaper alternatives available but good value for money and confidence in mechanics. Clean reception area, complimentary loaner vehicle. Web based review and payment of bill still a works in progress. More

Annual service. It is worth the peace of mind for me to pay a little extra to keep my maintenance up to date as recommended by the manufacturer. I appreciate how the It is worth the peace of mind for me to pay a little extra to keep my maintenance up to date as recommended by the manufacturer. I appreciate how the dealership sends me coupons throughout the year to help defray some of the cost. More

Excellent Customer Service This dealership is the first one that really understands what customer service really looks like. They could not be more professional in every aspect This dealership is the first one that really understands what customer service really looks like. They could not be more professional in every aspect of their approach. It’s why I will always purchase my new vehicles through them. More

Best dealership service department, over 3 years I have had my company owned van and my personal vehicle serviced by Mercedes of Gainesville for the past three years. Always the best service and rep I have had my company owned van and my personal vehicle serviced by Mercedes of Gainesville for the past three years. Always the best service and repair I can find. It's a busy shop but worth the wait if necessary. More

Excellent customer service Dillon always greets me with a smile and "I'll get it done" attitude. He is dependable for when he will have your car ready for you and explains ever Dillon always greets me with a smile and "I'll get it done" attitude. He is dependable for when he will have your car ready for you and explains everything is detail so there are no surprises. I have two Mercedes and Dillon is my go to guy at Mercedes for all of my service needs. I have never dealt with a better service advisor in my 50 years of owning automobiles. More

Bummer I got my car delivered home after work on my parking brake and a wax job. When I got in the car the engine light come on the dash. Now I have to retur I got my car delivered home after work on my parking brake and a wax job. When I got in the car the engine light come on the dash. Now I have to return the car to Gainsville to have this checked out. I do not care for that!! More

Above and Beyond Dillon Hastie is wonderful to work with! He is extremely polite and professional and follows through on what he promises. I brought him an unusual p Dillon Hastie is wonderful to work with! He is extremely polite and professional and follows through on what he promises. I brought him an unusual problem and he and the technicians went above and beyond to help resolve my issue. I am very grateful for their help! More