Mercedes-Benz of Gainesville

Service/Repair How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who overall is a very friendly guy) response was that "everything has gone up". Hello ? More

Dillon Hadtie is superb!! As always, we are happy to have Gainesville Service for our car needs! Dillon Hadtie is the best!! However they forgot to put a dab of paint on a pai As always, we are happy to have Gainesville Service for our car needs! Dillon Hadtie is the best!! However they forgot to put a dab of paint on a paint chip on my door. More

My new car experience From the moment my husband and I walked in the dealership at the Mercedes-Benz in Gainesville and met Ken Davis, our whole outlook on car shopping cha From the moment my husband and I walked in the dealership at the Mercedes-Benz in Gainesville and met Ken Davis, our whole outlook on car shopping changed. We felt like we had met a “friend” who understood our wants and needs. The whole process was unbelievably easy and everyone involved so nice and friendly. More

Obtained a new car The experience I received was very professional, informative and courteous. The people were very knowledgeable with the subject matter, and they expl The experience I received was very professional, informative and courteous. The people were very knowledgeable with the subject matter, and they explained things very thorough. More

Disgusted and worn out. Turning it over to State Farm. Had my SLK In the shop after an accident, I made the mistake of telling the insurance company I only wanted Mercedes of Gainseville to work on it due Had my SLK In the shop after an accident, I made the mistake of telling the insurance company I only wanted Mercedes of Gainseville to work on it due to the fact they’ve always serviced the vehicle since I’ve owned it. (Oil, alignment and lubing the top)They were to repair a cylinder in the top, a marker lamp and the power steering pump, they suggested replacing the intake manifold. After they made the repairs my roof leaks, the car idles like a 1976 Volkswagen Beetle and when I turn the steering wheel the power steering squeals. I’ve taken it back several times to have different issues pertaining to the original repairs addressed and they say they can’t find anything wrong with it. On top of that they’ve charged me 150.00 to 190.00 each time. I’m now turning it over to the insurance company to handle as I have no patience to deal with Mercedes of Gainseville ever again. Went to the bank to obtain a pre-approval letter for 60,000. My wife and I are going to Tallahasee and Tampa to look at the E Class and 5 Series BMW. Thanks for pushing my buttons, it was time for a family car anyway. More

Great staff! Warm welcome, friendly, helpful with selection of vehicle. Nice test drive and explanation of control devices inside the vehicle. Extended invitation Warm welcome, friendly, helpful with selection of vehicle. Nice test drive and explanation of control devices inside the vehicle. Extended invitation to call at any time for questions or service. More

GREAT seevoce Service GREAT I just didn't like that the guy who helped had tobacco in his mouth. I personally didn't think it was professional. Service GREAT I just didn't like that the guy who helped had tobacco in his mouth. I personally didn't think it was professional. More

Service was excellent, no complaints. I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've b I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've been a customer since it was Kraft and many of those I work with came from Kraft, that was in the 80s. As far as what I will do after my warranty is up, don't know. More

Service It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be don It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be done, and gave me an estimate. After the work was completed, the car was washed and it looked great. Dillon told me, if I ever have any questions about the technology in the car any other questions about it, to call him and he would get the answers for me. I thought that was great. I will definitely return when my next service is due More

Thanks Mercedes Good job overall, glad courtesy cars are available, one reason that I will bring my car in for service again. Nice convenient, friendly staff. Tha Good job overall, glad courtesy cars are available, one reason that I will bring my car in for service again. Nice convenient, friendly staff. Thanks happy customer More