Mercedes-Benz of Gainesville

Timely and thorough assistance! The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on S The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on Saturday morning with not only an appointment, but a a loaner vehicle as well. Initially, my concern was with the visible water pooling in the rear passenger section, but upon further contemplation we realized it was best to inspect the entire cabin of the vehicle and the trunk as well. Dillon, helped me empty the entire contents of the trunk and thankfully, no additional water was found. He also recommended I purchase a product to prevent mold, which I promptly did. Mercedes-Benz Gainesville has added another WINNER to their all-star roster service team. Thank you for getting me in ahead of schedule and taking care of me. You guys are the best! More

Rain go away My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen q My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen quickly and covered it under warranty. Mercedes-Benz service does it again! 😄👍🚗 More

Great Service My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the renta My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the rental place and agreed to let me know what they found out. I did my own research as well and told them what I thought, they actually listened to me. All signs pointed to a Crank Position Sensor. Fast forward one week: I replaced the sensor that Saturday and test drove it and all seemed well. I left and drove back to Alabama. 30 miles from Montgomery (where I was heading) the exact thing happened again. I would have gladly brought the car back to Gainesville Mercedes for further diagnosis, but I'm in Alabama. While I am still dealing with a major issue with my car, I was very happy with the service, help, and general friendliness I got from Gainesville Mercedes. Should the day come I am ready to purchase a new Mercedes, I will definitely give them a call. More

Smooth Bin was friendly and competent. He sold and delivered my vehicle in a very professional manner and he had a difficult customer.....me! I would highly Bin was friendly and competent. He sold and delivered my vehicle in a very professional manner and he had a difficult customer.....me! I would highly recommend this dealership and this salesman More

Great Experience and was completely satisfied. Very well committed people in all aspects of the sale of the vehicle to my wife and self. Job well done!Thank you Roger Daigen in sales and Leonard M Very well committed people in all aspects of the sale of the vehicle to my wife and self. Job well done!Thank you Roger Daigen in sales and Leonard Myers in F&I two very professional people. More

Recall MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls t MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls to the dealership were received efficiently. The drivers wilh the loader car were polite as ever. More

20000 mile service Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealersh Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealership to all. More

Clean and neat Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a original windshield for the S5 50 series More

Auxiliary Battery I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they performed the job so quickly. Always professional in this dealership all the time. More

Emergency service Traveling from PA to Sarasota had car problems and was told about Mercedes in Gainesville. A very busy service center made time for my car on a Satu Traveling from PA to Sarasota had car problems and was told about Mercedes in Gainesville. A very busy service center made time for my car on a Saturday afternoon. A 6 hour fix for fuel injector. I was traveling along and nice to know someone cared. They could have told me to wait until Monday but they didn’t. Mike very accommodating and assured me it would be fixed so I could continue my trip. Great service! More