Mercedes-Benz of Gainesville

Disappointed Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occa Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occasions. Asked for cargo area to be vacuumed out and that did not happen. Was told I needed a alignment done, I said I would look elsewhere. He told me there were 2 points instead compared to MBs 3 points. Nothing more was said, if he had told that only MB can only do MB alignments I would have gone ahead and had that work done. Disappointed. More

Fast, courteous service Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my way in about 15 minutes. Alonso handled the repairs. He was very busy with a line of customers waiting to drop off their cars when I arrived. He was very apologetic for my wait of about 10 minutes. The car was clean, ready and brought to me. Great service. More

Excellent care! Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and ru Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and running like a dream! More

To the point Scheduling was easily for this, Week end visit and the Service was to the point of my request. Facility was very comfortable with snacks while waiting Scheduling was easily for this, Week end visit and the Service was to the point of my request. Facility was very comfortable with snacks while waiting. More

Great Service The dealership picked up my car at my home and delivered it back after completing the scheduled service. All at no additional charge. This is one of t The dealership picked up my car at my home and delivered it back after completing the scheduled service. All at no additional charge. This is one of the main reasons I buy my cas from Gainesville. More

Excellent Customer service Everyone is just so kid and caring! My whole family goes here but I would refer to anyone outside of my family as well. Thanks to everyone Everyone is just so kid and caring! My whole family goes here but I would refer to anyone outside of my family as well. Thanks to everyone More

Tire replacement I was very disappointed with the time of callbacks. Also very unhappy with the car detailed with the pollen that was covered when it was returned. I'm I was very disappointed with the time of callbacks. Also very unhappy with the car detailed with the pollen that was covered when it was returned. I'm still waiting on a call back about a scratch on the bumper that I thought was covered with my extra maintenance plan. More

Efficient and thorough This dealership does an excellent job in both sales and service. They are professional, competent, and customer oriented. I recently had my car servic This dealership does an excellent job in both sales and service. They are professional, competent, and customer oriented. I recently had my car serviced, and Dillon Hastie picked up my car at my home and delivered it back to me after it had been serviced. The dealership is clean, pleasant, and welcoming. Frankly, I can't imagine doing business with any other dealership. More

very satisfied linda cramer was very professional, imformative, and couteous i was very satisfied with my experience at the dealership i would refer a friend or fami linda cramer was very professional, imformative, and couteous i was very satisfied with my experience at the dealership i would refer a friend or family to purchase a car at this specific location More

1year service Very pleasant waiting room. I was told two hours but waited over 3. In future I will have car picked up. The key battery was to be replace. I w Very pleasant waiting room. I was told two hours but waited over 3. In future I will have car picked up. The key battery was to be replace. I was told it was done. Display on screen still says I need to change it. Was it done? More