Mercedes-Benz of Gainesville

Recall Prompt and accurate service, even washed my car. Took me to work and delivered the car to me when the service was complete. The next day tire pressure Prompt and accurate service, even washed my car. Took me to work and delivered the car to me when the service was complete. The next day tire pressure was low, stopped by unannounced and they took me right in and fixed the pressure in less than 5 minutes! More

Professional, friendly service in a Ritz Carlton environment This a a beautiful space for lounging and waiting for the service to complete. My advisor was new to me but just as friendly and professionals as the This a a beautiful space for lounging and waiting for the service to complete. My advisor was new to me but just as friendly and professionals as the other two advisors I have dealt with in the past. The coffee was good and the there was a good selection of snacks. Stong wifi enabled good streaming video. This is the nicest place I have had my car serviced (eight cities ober the years)... More

Car picked up and seviced,loaner dropped off and picked up. Dealer changed oil, checked fluids , tires, wipers ,etc. Forgot to reset oil service reading, but came back up yesterday to do so. Overall very satisf Dealer changed oil, checked fluids , tires, wipers ,etc. Forgot to reset oil service reading, but came back up yesterday to do so. Overall very satisfied. More

Fantastic buying experience! I went in to the dealership to have air put in my old Mercedes (2011) and to get it washed. While waiting I decided to test drive the GLC 300. It was I went in to the dealership to have air put in my old Mercedes (2011) and to get it washed. While waiting I decided to test drive the GLC 300. It was a great ride and yet I ONLY wanted it in cardinal red. These folks were wonderful, they located it in cardinal red since they own 30 dealerships and had it for me that day. Sam my salesman was wonderful. The next day when I couldn't get the garage door opener to sync to my garage door he made a house call and fixed my problem, what a surprise! The new management is friendly and wonderful, (no comment on the previous mgmt....!). I single out Gary Martin, Mgr. who would like a chocolate cake, LOL, I don't bake! I got a great trade in, no haggling, (I hate that kind of stuff) and a wonderful price on the exact car with all of the features I want. They even have special window tint for me because I have malignant melanoma, just have to bring a note from my oncologist. I called Sam Charamand, my salesperson and he returned my call in 2 minutes. I will also mention he speaks 5 languages, so he can make your buying experience easy if you speak another language. :) And I also want to mention Morgan Myers, the Business Mgr, who as a CPA myself, I related easily to. He really knew his numbers and was a pleasure to do business with also. I felt bad keeping him late on Saturday before Easter Sunday but he didn't rush a bit. I also want to let you know that their "service and parts" dept. is excellent. I had my other Mercedes serviced annually and one of their finest service advisors is Dillon. He took care of not one but two tires that I punctured the tires on a month apart last summer and did so graciously, if not incredulously. LOL. Make sure you get tire road hazard... Well, that's about all but I continue to be loyal to the Mercedes brand. The MB USA has sent roadside assistance to me in the pouring rain when I didn't know where I was and had a flat tire last summer. They located me by GPS... They also sent a mobile service man to my house to switch out a battery which was under warranty and had gone dead twice and was just absolutely "dead" and needed to be replaced. I am glad they have my correct email and will be sending me service coupons, so I can save when I come in for annual service next year. Thank you to all the great folks at the Gainesville dealership and thank you Sam for coming to my house when I was trapped in my garage the day after buying my car and solving the door opener problem, you are the BEST. A+++++ More

good job mercedes service people were very friendly and courteous only downside to my visit was because i was there longer than i anticipated i was using my phone and b service people were very friendly and courteous only downside to my visit was because i was there longer than i anticipated i was using my phone and battery went dead and there were charging ports but non fitted my phone but i did make the service attendant aware of it so hopefully next visit you guys will have it More

Best Car Buying Experience I've ever had Saw a vehicle i was looking for online, made contact with sales, and a short time was driving it home. Everyone I dealt with was great to work with an Saw a vehicle i was looking for online, made contact with sales, and a short time was driving it home. Everyone I dealt with was great to work with and would buy a vehicle from them again. More

Great service As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explan As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explanatory when it comes to any issue with your vehicle. I am always happy with my service from this dealer and it's employees. More

Great customer service at this dealership! Very thorough and prompt. Alonzo was very detailed in the service performed. I highly recommend and will be returning again! at this dealership! Very thorough and prompt. Alonzo was very detailed in the service performed. I highly recommend and will be returning again! More

Very good and prompt service sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just a sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just as promised. More

Above and beyond! Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed informatio Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed information to technicians. Problem solved! More