Mercedes-Benz of Gainesville

I have been a customer for 25 years. This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough making sure your purchase is right for you! I can’t say enough about your service department. Over the years I worked with Ed Garlin, Dylan Hasty and now Becky Miennes. They always make sure you are satisfied! Thank you Ken and Becky for all your help! Kind regards, Beatrice M.Solis More

I wish to place on record my greatest appreciation for the excellent services and advice provided by Ken Davis over the past more than 30 years of buying Mercedes-Benz buying experience at MB of Gainesvil the excellent services and advice provided by Ken Davis over the past more than 30 years of buying Mercedes-Benz buying experience at MB of Gainesville. Over the years, I have been so happy and impressed with his sincere, pleasant, and professional advice and help that we have developed a bond of true friendship. I recommend Ken to anyone looking for such an experience. I wish Ken many more years of friendly service and advice to clients. More

Incompetent and unresponsive is how I'd describe MB of Gainesville. On 10/31/24 I brought my car in to have the oil changed and about an hour later, when I was driving, the check engine light suddenly cam Gainesville. On 10/31/24 I brought my car in to have the oil changed and about an hour later, when I was driving, the check engine light suddenly came on, the stop/start function no longer worked (not even the green light was on) and other engine functioned stopped working. I immediately called Zo Strickland, the service advisor, to tell him what happeded and he said he would get a loaner ready. It's been 2 days, I've made 4 calls, and sent 2 texts, but still haven't heard back. Incredibly, this hasn't been an isolated event of incompetence and unresponsivenes at MB of Gainesville because on 4/20/24, I brought my car in for service and they charged me $157 for a complimentary brake inspection (clearly stated on their invoice) which I had to fight to get back. The same happened on 2/18/24 when they charged me $195 for complimentary services (clearly stated on their invoice) that I had to fight to get refunded. I would absolutely not recommend having your car serviced at MB of Gainesville.😡 Their sales department incessantly hammers you with follow up calls if you are interested in buying a new car, but the service department? You guessed it..incompetent and unresponsive! More

I called Eric as soon as the dealership opened and he picked up right away, eager to help. I asked about the availability of a preowned vehicle and while his system showed it was available he wanted to m picked up right away, eager to help. I asked about the availability of a preowned vehicle and while his system showed it was available he wanted to make sure by checking the lot. He called me back in 7 minutes to confirm the vehicle was still available. I made the 2 hour drive and when I got there the vehicle was detailed and ready for me to inspect/test drive. The rest of the process was very smooth and Eric made me feel comfortable the entire time. He was able to make the adjustments I needed to get the deal done and didn’t waste any time which I really appreciated. They took my trade in and appraised it for more than I was expecting and handled everything very efficiently. Gary was also very nice to deal with and had a very easy going attitude which made the paperwork process a breeze. All in all I would say the overall car buying experience with Eric exceeded my expectations and I would recommend him to anyone looking for a new vehicle. Thanks again! More

Sheldon is the best! He was able to find the exact car we were looking for within a few days and the transaction went fast as they were very upfront in pricing and worked He was able to find the exact car we were looking for within a few days and the transaction went fast as they were very upfront in pricing and worked hard to make us happy and keep us informed. We had a very pleasant experience. We would recommend him to all our friends. Hope our future car service appointments are just as pleasant. More

This was my first vehicle purchase in almost 20 years. I was anxious and overwhelmed with my car search before coming to Ken. He made the process so easy for me. His professionalism, enthusiasm, and exemp I was anxious and overwhelmed with my car search before coming to Ken. He made the process so easy for me. His professionalism, enthusiasm, and exemplary customer service made this one of the best car buying experiences I've ever had. More

Tried to make a deal on a used E350, the trade-in offer was a total joke. I researched my current trade on KBB and the average value was $11500. The dealer offered $8000. The documentation fees and electro was a total joke. I researched my current trade on KBB and the average value was $11500. The dealer offered $8000. The documentation fees and electronic license fees are outlandish. Stay fat away from these people. More

I have purchased four vehicles from Ken and will continue to use him as my "go To' guy for my automotive needs. Top shelf customer service. Professional and always a pleasure to work with. to use him as my "go To' guy for my automotive needs. Top shelf customer service. Professional and always a pleasure to work with. More

Eric is first class and treats his customers this way as well. He is extremely professional, dedicated to making sure his customers are satisfied and he will honor his word and the word of the dealership. well. He is extremely professional, dedicated to making sure his customers are satisfied and he will honor his word and the word of the dealership. More

Always displays the highest level of professionalism and courtesy. Such a pleasure to work with! courtesy. Such a pleasure to work with! More