
Mercedes-Benz of Ft. Pierce
Ft Pierce, FL
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Periodic service of my vehicle disclosed a brake light Periodic service of my vehicle disclosed a brake light failure. Upon replacement of the cabin brake light bulb, the housing cover was broken. Retu Periodic service of my vehicle disclosed a brake light failure. Upon replacement of the cabin brake light bulb, the housing cover was broken. Returned to dealer for the courtsey (NO CHARGE) installation and was billed $29.50 for the part that they broke. While driving home a police officer informed me that the rear exterior brake light was not working. Also, the stereo reception became non-existent for the first time ever, immediately after I left this dealership. I indicated to my service adviser that I did not want the courtsey car wash. This directive was disregarded and the service was billed to " service department as goodwill ". I suspect that excessive vaccuming could have dislodged the stereo reception wire. This narrative is an account of my second unpleasant experience at this establishment. More
Mark, did a great job.Answered all our questions and concerns. Explained the features of the vehicle and made sure we understood how to use them. concerns. Explained the features of the vehicle and made sure we understood how to use them. More
I'm in charge of public relations for a very large, well-known, international company; which, simply qualifies me as an expert on how people should be treated in general, much less in a business atmosp well-known, international company; which, simply qualifies me as an expert on how people should be treated in general, much less in a business atmosphere. I called the dealership concerning a vehicle I was interested in possibly purchasing; mind you, this dealership is 3.5 hours from my home so you know the pictures of the car and vehicle history report looked really clean, almost too good to be true. Nevertheless, I prepared myself for the agony of working with the typical car salesman. I was connected to a gentleman by the name of Mark Katerba. Much to my surprise and delight - wait for it - there were no games. I explained to Mr. Katerba what I wanted and what I was willing to pay (and yes, I was within reason) and he made it happen. I must admit that even with things going so well at that point, I remained concerned with the not-so-small issue of 7 hours of total drive time for a vehicle I hadn't test driven. Once again, Mr. Katerba assured me he wouldn't let me drive that far for a vehicle that wasn't in top-condition. The car was in amazing shape and the transition out of my car into the new one, including the time spent with the gentleman in finance if you can believe that, was pleasant and easy. I have already and will continue to recommend this dealership to friends, colleagues and family. I will certainly buy from them again. More
Bill and Paul were both great to deal with. They were very friendly, easy to communicate withand there were no games being played. I was able to get what I wanted on my trade and a great price on my new very friendly, easy to communicate withand there were no games being played. I was able to get what I wanted on my trade and a great price on my new car. I had a great overall experience and would recommend to anyone. More
When my wife and I were looking for 2 Mercedes-Benz cars to purchase, we made a call to Jim Pescatore from Coggin BMW. Jim was extremely knowledegable, friendly and quick in his responses. He was able to ob to purchase, we made a call to Jim Pescatore from Coggin BMW. Jim was extremely knowledegable, friendly and quick in his responses. He was able to obtain the cars with the specs that we asked for. We settled on the prices even without going to the dealership. When we went to get delivery of the cars, it took not more than 2 hours to complete the paperwork, and after going over some features of the car, we were on our way driving our new Mercedes-Benz cars. This is the way car-buying should be! Don't bother haggling prices with other dealers. Jim will cut right to the chase and give you a price which cannot be beaten by anyone - Period. Whether you are shopping for a new BMW or a Mercedes-Benz, I would recommend that you call him. More
Excellent sales and customer skills. Very knowledgable about the features and performance of the car. Extremely courteous and professional. Explained in detail the features of the car about the features and performance of the car. Extremely courteous and professional. Explained in detail the features of the car More
Mark was very friendly, knew all about the ML350 and answered all our questions about the vehicle. We were "just looking" and drove off with a new car. Very exciting! Marilyn Abrams answered all our questions about the vehicle. We were "just looking" and drove off with a new car. Very exciting! Marilyn Abrams More
Found car on the internet. The web site is good, with several pictures of the car and an option to show a high resolution version of each picture. Makes it easier to check the general state of the car wi several pictures of the car and an option to show a high resolution version of each picture. Makes it easier to check the general state of the car without before deciding if it's worth the time to get to the dealer. The regular, smaller pictures usually available in other web sites wouldn't convince me to drive over an hour to check the car out in person. After looking at the detailed pictures, emailed the internet sales manager (Bill Murray) to arrange test drive. Bill replied quickly, confirmed the car was available and referred me to Paul. On the arranged day and time, arrived at the dealer, met Paul, which was very courteous and helpful. After the test drive, sat down with Paul to negotiate price. The process was quick and relatively painless. As any other car purchase, there is a round of give-and-take from all parties. Paul was not pushy throughout the process. In the end we agreed on a fair market price for the car and closed the deal. Counting from the time I arrived at the dealer, it took two just over two hours to get everything sorted out, including the test drive, agreeing on a price and getting the paperwork done. From previous experiences in other places, I thought it was pretty good time. More
Ms Walker and her associates were a pleasure to deal with. They truly negotiated in good faith, honestly responded to questions I raised and were willing to compromisein order to get the deal done. with. They truly negotiated in good faith, honestly responded to questions I raised and were willing to compromisein order to get the deal done. More