Mercedes-Benz of Ft. Pierce

I am a supervisor for a Customer Service call center and is fully aware of what quality customer service is all about. I was shopping for a car and stopped at Mercedes Benz of Fort Pierce to look at a car is fully aware of what quality customer service is all about. I was shopping for a car and stopped at Mercedes Benz of Fort Pierce to look at a car that was parked outside. Mark walked out,greeted us and offered his assistance. He explained the features of the car and we decided that we wanted to compare other cars so would not make an immediate decision to purchase that car. Mark was calm, respectful and not very pushy, knowing the reputation of car salemen. We told him we would like to explore other options before we can make a decision. He explained to us that there were some other dealers down the street that were all owned by Mercedes Benz. We left, shopped around, experience the well known trademark of the car salesmen (rude and disrespectful)and we decided that we would go back to Mark because of his attitude towards us. We went back to Mercedes Benz and told Mark that we saw a car that we were interested in but it was located at one of the sister company. Mark immediately went with us to the other company took us for a test drive in two cars and also back to his place and test drive the first car we had stopped to look at. After we test drive the car we had immediately made a decision but instead told Mark that we would like to think about it and come back the following day. He never doubted us, never tried to force us to make a decision, he gave us time and made an appointment for the following day. The next day we walked in to his office, he worked with us to get the price that we offered and took us to finance. In finance, Jim was superb, he is very friendly and worked to get us the best finance rate he possibly could get. I could go on and on about this dealership and the excellent customer service. I will always recommend anyone to do business with this dealership and to make sure they asked for Mark Katerba. Way to go Mark. More

Mark, did a great job.Answered all our questions and concerns. Explained the features of the vehicle and made sure we understood how to use them. concerns. Explained the features of the vehicle and made sure we understood how to use them. More

Best "buying a car" experience we've ever had. I even took my sister there and she bought one too!! We are all VERY HAPPY! I even took my sister there and she bought one too!! We are all VERY HAPPY! More

I'm in charge of public relations for a very large, well-known, international company; which, simply qualifies me as an expert on how people should be treated in general, much less in a business atmosp well-known, international company; which, simply qualifies me as an expert on how people should be treated in general, much less in a business atmosphere. I called the dealership concerning a vehicle I was interested in possibly purchasing; mind you, this dealership is 3.5 hours from my home so you know the pictures of the car and vehicle history report looked really clean, almost too good to be true. Nevertheless, I prepared myself for the agony of working with the typical car salesman. I was connected to a gentleman by the name of Mark Katerba. Much to my surprise and delight - wait for it - there were no games. I explained to Mr. Katerba what I wanted and what I was willing to pay (and yes, I was within reason) and he made it happen. I must admit that even with things going so well at that point, I remained concerned with the not-so-small issue of 7 hours of total drive time for a vehicle I hadn't test driven. Once again, Mr. Katerba assured me he wouldn't let me drive that far for a vehicle that wasn't in top-condition. The car was in amazing shape and the transition out of my car into the new one, including the time spent with the gentleman in finance if you can believe that, was pleasant and easy. I have already and will continue to recommend this dealership to friends, colleagues and family. I will certainly buy from them again. More

Bill and Paul were both great to deal with. They were very friendly, easy to communicate withand there were no games being played. I was able to get what I wanted on my trade and a great price on my new very friendly, easy to communicate withand there were no games being played. I was able to get what I wanted on my trade and a great price on my new car. I had a great overall experience and would recommend to anyone. More

When my wife and I were looking for 2 Mercedes-Benz cars to purchase, we made a call to Jim Pescatore from Coggin BMW. Jim was extremely knowledegable, friendly and quick in his responses. He was able to ob to purchase, we made a call to Jim Pescatore from Coggin BMW. Jim was extremely knowledegable, friendly and quick in his responses. He was able to obtain the cars with the specs that we asked for. We settled on the prices even without going to the dealership. When we went to get delivery of the cars, it took not more than 2 hours to complete the paperwork, and after going over some features of the car, we were on our way driving our new Mercedes-Benz cars. This is the way car-buying should be! Don't bother haggling prices with other dealers. Jim will cut right to the chase and give you a price which cannot be beaten by anyone - Period. Whether you are shopping for a new BMW or a Mercedes-Benz, I would recommend that you call him. More

Excellent sales and customer skills. Very knowledgable about the features and performance of the car. Extremely courteous and professional. Explained in detail the features of the car about the features and performance of the car. Extremely courteous and professional. Explained in detail the features of the car More

Mark was very friendly, knew all about the ML350 and answered all our questions about the vehicle. We were "just looking" and drove off with a new car. Very exciting! Marilyn Abrams answered all our questions about the vehicle. We were "just looking" and drove off with a new car. Very exciting! Marilyn Abrams More

Found car on the internet. The web site is good, with several pictures of the car and an option to show a high resolution version of each picture. Makes it easier to check the general state of the car wi several pictures of the car and an option to show a high resolution version of each picture. Makes it easier to check the general state of the car without before deciding if it's worth the time to get to the dealer. The regular, smaller pictures usually available in other web sites wouldn't convince me to drive over an hour to check the car out in person. After looking at the detailed pictures, emailed the internet sales manager (Bill Murray) to arrange test drive. Bill replied quickly, confirmed the car was available and referred me to Paul. On the arranged day and time, arrived at the dealer, met Paul, which was very courteous and helpful. After the test drive, sat down with Paul to negotiate price. The process was quick and relatively painless. As any other car purchase, there is a round of give-and-take from all parties. Paul was not pushy throughout the process. In the end we agreed on a fair market price for the car and closed the deal. Counting from the time I arrived at the dealer, it took two just over two hours to get everything sorted out, including the test drive, agreeing on a price and getting the paperwork done. From previous experiences in other places, I thought it was pretty good time. More