Mercedes-Benz of Ft. Lauderdale - Service Center

Scheduling was simple, follow up as to time was efficient. The service was completed on time as outlined to my complete satisfaction. efficient. The service was completed on time as outlined to my complete satisfaction. More

I brought my 2020 GLB 250 in for Service B and was shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the ti shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the time of purchase. Because of the pandemic, my driving miles were reduced significantly and by the time I reached 20,000 miles after three years had expired, I was denied the service I paid for in 2020. In other words, I paid for three service visits at time of purchase but MB only honored ONE visit. The pre-paid plan cost approximately $1,500 so that means MB kept approximately $1,000 for no service. Obviously I won’t be purchasing anymore pre-paid service plans from MB. By the way, I never received any notification that my plan was going to expire; however, I receive numerous notifications that my vehicles require service. Obviously I’m very disappointed in this practice and will consider this episode when in the market for my next new vehicle. More

Really nice, professional, helpful staff. Quick service is so much appreciated! The waiting area is very pleasant, clean, quiet and provides good coffee. Quick service is so much appreciated! The waiting area is very pleasant, clean, quiet and provides good coffee. More

I always Have by car serviced here, Great experience. Feliberto Pena was very helpful. He also found a nail in a tire that I was not aware of. He delivered the repair of my air conditioning ahead of p Feliberto Pena was very helpful. He also found a nail in a tire that I was not aware of. He delivered the repair of my air conditioning ahead of promised delivery and kept me informed during the process. He also arranged for me to be picked up at home to return to the service department after the service was completed. More

Friendly, personal service from my Service Advisor, Polo. All repair work performed as promised. Expensive, but good. All repair work performed as promised. Expensive, but good. More

We have been doing business with Mercedes-Benz of Ft. Lauderdale for more than 20 years. Our Service Advisor, Mike Ferraro, is always available to take care of our needs. One phone call and the "magic" Lauderdale for more than 20 years. Our Service Advisor, Mike Ferraro, is always available to take care of our needs. One phone call and the "magic" happens. This dealership is zeroed in on AMG vehicles and keeps our newest one in top condition. More

Friendly, professional, punctual, reliable. What more can one expect. Very happy with my service advisor Manuel Guzman What more can one expect. Very happy with my service advisor Manuel Guzman More

Previously When I Visited Mercedes Benz Dealership , I Was Use To Someone Comming To The Car To See What I Needed? Now Last Two Times I Had To Go Find Someone To Tell Them What I Needed I Saw People Walki Was Use To Someone Comming To The Car To See What I Needed? Now Last Two Times I Had To Go Find Someone To Tell Them What I Needed I Saw People Walking Around But No One Came To Ask What I Needed ? It Seems Like Service Has Gone Down? Maybe They Were Short Of Help! But It Wasn`t The Mercedes I Was Used To! More

Very special Thank you, to Mr. Mike Ferraro. For always going above & beyond in making things right. You are AWASOME!!! Mike Ferraro. For always going above & beyond in making things right. You are AWASOME!!! More

Brought in brand new E450 for rear passenger window issues. Had to bring car in 4x to get it working. After 4th time window was working, but side molding on window was not aligned and damaged. The se issues. Had to bring car in 4x to get it working. After 4th time window was working, but side molding on window was not aligned and damaged. The seal rail was damaged as well. Asked to get it fixed and was told that it is normal for molding not to be aligned. Also after last visit the main cluster would shut down while driving.. As a customer courtesy new parts would be ordered and Molding and Seal would be replaced....because I'm insisting on a new 2023 model with 2000 miles to be repaired without flaws, not because mechanic damaged it. 30 days later no communication with MB Fort Lauderdale, phone calls and messages left for service adviser and service manager Mary Donnell are still unanswered. Please note MB Fort Lauderdale is only 5 miles from my house. Drove my car 60 miles to Mercedes Benz of Cutler Bay. Was provided with a loaner and Damage which was done by previous mechanic fixed in 3 days. Service adviser at MB Cutler Bay kept us posted daily on the progress of repairs. MB of Fort Lauderdale has lost our trust and confidence. After 18 years of loyalty we will not be going back to Auto Nation. More