Mercedes-Benz of Ft. Lauderdale - Service Center

Very good communication and updates from James Rubio. Service was fast and thorough while I waited. Service was fast and thorough while I waited. More

Unacceptable from a MERCEDES BENZ Dealership … I took my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the follo my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the following Sunday (and took pictures), and on the following Monday I notified the 'Service' Advisor (Torey Williams). He advised they took pictures of my car, he then opened the pictures, and acknowledged there was a whole on the grille (from my description). He then said he needed to speak with the 'Service' Manager and would call me back. A week passed and no return call, I called Williams several times (including his personal cellular). So I had to go to the Dealership (July 25th) to get an update. At this point, Williams again, said there was difference in the pictures they took and the pictures I sent. Hence, we went to the next step; speaking with the 'Service' Manager (Steven Adams) who INITIALLY said okay, fix the issue. A few minutes later, Adams wanted to see the pictures and began a BACK & FORTH with me about the pictures (DAMAGE) and said the damage was there prior to the service, my grille was old, it was IMPOSSIBLE that it occurred there, and something (road debris or weather related) caused it. Needless to say, I left with the same broken grille. I called the 'Service' DIRECTOR (Mary Donnel) and left three messages over a span of two & half weeks, to NOT receive a return call, YET. THIS IS UNACCEPTABLE from a MERCEDES DEALERSHIP!! I took my car to the dealership because I expected and wanted better. I could have went to a Mom & Pop shop (that could probably care less) for this to occur. At this point, I will get the grille fixed and take my car elsewhere. It should be noted Torey Williams (Advisor) was helpful while 'at' the Dealership. I really wish I could give 5 stars, BUT unfortunately, I cant. More

I really like this dealership and the Service Team that works with helping me to keep my E300 in good performance. They are professional, friendly, and offer me the best advice and knowledge regarding my works with helping me to keep my E300 in good performance. They are professional, friendly, and offer me the best advice and knowledge regarding my vehicle. Providing a hot cup of coffee and/or cool water is nice to have available for customers waiting, as well. More

Excellent experience from start to finish! I highly recommend this place for service and sales. I highly recommend this place for service and sales. More

Good service. Unable to replace burl trim due to part not being available. Parts were unavailable after 3 weeks. Unable to replace burl trim due to part not being available. Parts were unavailable after 3 weeks. More

Manny did a great job managing the service process. I dropped the car off in the morning and picked it up in the early afternoon. I dropped the car off in the morning and picked it up in the early afternoon. More

I was, as usual, very pleased with my recent interactions at Mercedes Benz of Fort Lauderdale as they were knowledgeable, kind and on point with their diagnosis of the problem I was experiencing. The Service at Mercedes Benz of Fort Lauderdale as they were knowledgeable, kind and on point with their diagnosis of the problem I was experiencing. The Service Manager was Manny and, just as he had been during a previous service interaction, he was phenomenal! I appreciate that he researched the issue, called me with his assessment and recommendation and then called me to pick up my car when it was ready. What could be better. Just as commendable was my interaction with Nora with whom I made my service appointment. Thank you all for your cool heads at what was a stressful time for me, and also for the wonderful job you do daily to get folks back on the road safely. More

Work completed in about 1 hour. This is excellent. Mike Ferrano is a top notch service person. This is excellent. Mike Ferrano is a top notch service person. More

Service is always top notch and we are vary happy with the work that was performed on my car the work that was performed on my car More

Thank you Mercedes-Benz of Fort Lauderdale I for your outstanding and promt customer service. outstanding and promt customer service. More