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Mercedes-Benz of Ft. Lauderdale - Service Center
Fort Lauderdale, FL
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center
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August 02, 2021
They are professional in their work. I never had any problem and is please with their work. In the service department Malik assist me in my Mercedes Benz in with my airbags battery. problem and is please with their work. In the service department Malik assist me in my Mercedes Benz in with my airbags battery. More
by seemoichin440
Employees Worked With
Malik great person friendly assist the customer in their need.
August 02, 2021
Rodolfo Torres was a great service advisor! Prompt and great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the service provided More
by Harris
Employees Worked With
Rodolfo Torres
July 29, 2021
worte a really awesome review but this website erased epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er More
by ribeiro.dan
Employees Worked With
andrew kirkland
July 27, 2021
Mr. Torres was on point with his excellent service. Mr. Torres informed me throughout the process with my service. Communicate very well. I kudos goes out to the new Manager Mr. Orlando. Torres informed me throughout the process with my service. Communicate very well. I kudos goes out to the new Manager Mr. Orlando. More
by Comartie
Employees Worked With
Mr Torres
July 27, 2021
I find them trying to push services required or not. They find way to take advantage of warranty services. It’s seems that service mangers are incentives accordingly. I have sent this feedback before but not find way to take advantage of warranty services. It’s seems that service mangers are incentives accordingly. I have sent this feedback before but not sure if anyone in management took notice, assuming they dictate that More
by Don’t have
Employees Worked With
Michael Ferraro
July 26, 2021
Thank you for a quick service and maintaining our car. we appreciate our service advisor knowledge and interest on taking care of our car service needs. appreciate our service advisor knowledge and interest on taking care of our car service needs. More
by pnilo
Employees Worked With
Peter McInnis
July 23, 2021
I like this dealership and especially my customer relationship person, Chris Jablonski. The took the car on time, called to indicate car was ready as expected. Chris is always courteous and well info relationship person, Chris Jablonski. The took the car on time, called to indicate car was ready as expected. Chris is always courteous and well informed. My only complaint this time was that service shop had not reset the service reminder on the dash panel when I went to pick up the vehicle. After I noticed, Chris had to take the vehicle back to the service department to have this done, which delayed our departure. More
by Sugar Bear
Employees Worked With
Chris Jablonski is the only person I worked directly with, Peter McInnis
April 21, 2021
I hate complaining but I’m Extremely disappointed at the service center. After waiting ten days for them to order the parts for my seat, I took my car in for three items, the seat is uncomfortable, there wa service center. After waiting ten days for them to order the parts for my seat, I took my car in for three items, the seat is uncomfortable, there was a recall, and a nail in a tire. I dropped off the car on Friday and was told it will be ready by Saturday or Monday. I called Monday and was told that everything is fixed except that the service manager wants to test drive the car to check on the seat. Finally on Wednesday I got a call to tell me that the seat is as it should be and they’re not going to do anything about it (3rd time I take it in and obviously previously lied about it being fixed) and when asked about the tire, they had not even looked at it and after being put on hold I was told they’ll replace by tomorrow (Thursday). I’ve had nothing but lip from the service foreman, such as “the car is engineered as it is” explanations that don’t make sense, such as “Mercedes looked at the seat and said it’s fine, when I asked a few questions such as who from Mercedes said my seat is as it should be then was told the dealer’s foreman checked it out. Basically it took a week to replace a tire, and I will still have a soft horrible seat because the foreman refuses to fix it. service is slow, rude and disrespectful service personnel.... the service advisor was polite, but everyone else was not. Bad overall experience and unfortunately it looks like Autonation is the exclusive dealer for Mercedes A car at this price range that is supposed to be a luxury car, should also have a dealership that knows how to treat it’s clients. More
by Dmtrjoa
Employees Worked With
Won’t list names
April 18, 2021
My car has been sitting at the dealership for 11 days now waiting for parts. I got a text with a price of $4300 in repairs but no estimate. I have left several voice mails with no calls back. I have to send waiting for parts. I got a text with a price of $4300 in repairs but no estimate. I have left several voice mails with no calls back. I have to send several texts to get a response. They said they came in last Monday, then said this Monday. When I asked them about it, they changed their story to “they have the parts bug don’t want to rush the mechanic”. Tomorrow will be the 12th day my car has been sitting there waiting to be worked in and the dealership says they have no loaner cars to help me out. More
by Anteeup
Employees Worked With
Mike Fararo
