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Mercedes-Benz of Ft. Lauderdale - Service Center
Fort Lauderdale, FL
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center
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August 11, 2021
the quality of service is second to none..love the friendliness of the service provider and all was completed as promised.also thank you for providing a loaner vehicle.. friendliness of the service provider and all was completed as promised.also thank you for providing a loaner vehicle.. More
by bklynny
Employees Worked With
manny and malik
August 10, 2021
They resolved the problems,Easy to deal with The They resolved the problems, Easy to deal with The service advisor does a great job Installation are clean They do a prompt job Thank you They resolved the problems, Easy to deal with The service advisor does a great job Installation are clean They do a prompt job Thank you More
by Dante Neyea
Employees Worked With
Manny Guzman, Peter McInnis
August 10, 2021
Service Advisor Mike was professional and personable. He was responsible for an excellent servicing of my vehicle. Initial person who scheduled service visit via telephone was unable to get my e-mail right was responsible for an excellent servicing of my vehicle. Initial person who scheduled service visit via telephone was unable to get my e-mail right. However, she did confirm appointment by phone. More
by rgrunes
Employees Worked With
N.A.
August 09, 2021
Excellent service from Mike Ferraro. Took my car without an appointment, all repairs done quickly. Always honors coupons etc. and consistently provides excellent customer service. an appointment, all repairs done quickly. Always honors coupons etc. and consistently provides excellent customer service. More
by rad
Employees Worked With
Mike Ferraro
August 09, 2021
My service representative,Rudy, is awesome! My only complaint is every time I drop off for repairs it take 4-5 days before it’s even looked at!! They are always short on loaners and being unemployed, I complaint is every time I drop off for repairs it take 4-5 days before it’s even looked at!! They are always short on loaners and being unemployed, I don’t have the money to rent a car right now! It makes life hard! More
by Cathylmccarthy
Employees Worked With
Rudy 5 stars
August 06, 2021
First off, I was solicited by MB Autonation re: my warranty. I was disappointed to find out that it expired last May & no one reached out to me to advise me. Auto Nation quoted $6400 for a 5 year warr warranty. I was disappointed to find out that it expired last May & no one reached out to me to advise me. Auto Nation quoted $6400 for a 5 year warranty. Thankfully I asked my friend if that sounded right. He said no & to call FLL MB. Sure enough I was quoted $4000 for the same thing. I was told that Autonation prays on the elderly. Why would MB be associated with a scam operation that rips the unsuspecting customer for a whopping $2400? It’s unconscionable. Next, I had to get an inspection & they found a “problem “ that I had to get repaired. I don’t trust MB so I took it to a trusted mechanic elsewhere. I was advised that I had to get it repaired & show documentation. They also said if the work wasn’t done at MB it would not be covered by warranty. If that’s the case, why did I have to spend $700 it cost to repair it? My mechanic told me that the parts were fine & didn’t need to be changed. But it had to be done to get the warranty. So basically I got stuck paying $700 for unnecessary parts that won’t even be covered in my warranty! After my second inspection, no one contacted me to tell me my car was ready. After 5 hours I called my advisor to find out that my car was ready. How about calling ME? I’m sitting around all day waiting. When the Lyft was called the incorrect address was entered. Thankfully I caught it as the route he was taking was all wrong. When they were calling a Lyft to pick me up I told the advisor about the address mistake & reiterated my correct address. The same thing happened. After 10 phone calls (I’m not exaggerating) it FINALLY got sorted out. The only reason I scored 2 stars instead of one is because my advisor was nice. More
by Llevy2200
Employees Worked With
Stephanie in Warranty
August 05, 2021
Great experience. No wait time, everyone was very helpful and the process went very smooth including the pick up and drop off at my home. and the process went very smooth including the pick up and drop off at my home. More
by gdfrye66
Employees Worked With
Rodoifo Torres, Peter McInnis
August 05, 2021
Never, and I do mean never, do they get it right. This time I scheduled a replacement part that was recalled. Bring the car in and drop it off only to find out later they do not have the part and it would time I scheduled a replacement part that was recalled. Bring the car in and drop it off only to find out later they do not have the part and it would take them 2 days to get it. First, the appointment was 2 weeks in advance… get your act together and order the part when the appointment is made. Not the first time with this dealership. This is why I oppose AutoNation being allowed to buy all the Mercedes dealerships in the county…. Leads to poor service and high prices. More
by Bcauley
Employees Worked With
Peter McInnis
