Mercedes-Benz of Ft. Lauderdale - Service Center

Mercedes Benz of Ft. Lauderdale conveniently located at US1 near Ft. Lauderdale airport and close to our house. I came for prepaid 20,000 miles / 2 year standard maitenance service. The dealerhip has com US1 near Ft. Lauderdale airport and close to our house. I came for prepaid 20,000 miles / 2 year standard maitenance service. The dealerhip has comfortable waiting room. Very attentive and frendly staff. Here are some negative comments: - Service a little slow for my taste. It took 3 hours to do standard service. - I asked to adkust presure in the tires. It was not done. - Complementary carwash was lousy. The car was dirty after carwash. - How well did the dealership sanitize the vehicle? It was not sanitised. More

The service is the best from fort laudable Mercedes how they conduct business with their customer. The place have also saved my life and had me transported to the hospital when my Heart was In trouble they they conduct business with their customer. The place have also saved my life and had me transported to the hospital when my Heart was In trouble they did not hesitate to call for an ambulance. Thanks a million family More

Torey Williams Service advisorwas very helpful Orlando Torey Williams Service advisor was very helpful Orlando Dominguez service manager outstanding all other employee contact was very polite Torey Williams Service advisor was very helpful Orlando Dominguez service manager outstanding all other employee contact was very polite More

I stopped going to the Fort Lauderdale location about 5 Years ago. for the simple fact of getting over charged not once but every time I took my vehicle in. on my last visit to Fort Lauderdale location sev Years ago. for the simple fact of getting over charged not once but every time I took my vehicle in. on my last visit to Fort Lauderdale location several years ago. I needed a few repairs. and since I was going to have it there. I asked if they could check my suv lift gate. due to the fact my key fob no longer would close the lift gate. and was starting to give issues on opening. I also ask for them to check as to why my gas door open warning light was still randomly going off. when they have supposedly fixed the issue now 3 times. along with a few other thing. afterwards I get into a loaner and proceed on my way. being told that afternoon they would call me. and at the latest I should be able to pick my suv the following day. if I recall this was a Monday or Tuesday. it was not until the following day did the service guy call me. then he proceeded to give me the quotes of everything. oh for the gas warning light parts and labor will be $600, and on the lift gate issue parts and labor will be $900+ and so on.. I felt both were a little steep but I wasn't sure about the lift gate. I questioned the gas sensor. he said it is a faulty gas cap. I said ok. and the price of the gas cap? he states $40. ok so what we are going to do here is. you can order me a gas cap. but I do not want your Services for $600. as for the lift gate he made it sound complicated. so I said go ahead.. 3 days pass and I have yet to hear any news. so I call and they are waiting for a part for the lift gate. they thought they had one but just this morning realized they didn't. yet my vehicle was suppose to be done 3 days ago. after 10 days I am told I can pick up my suv. when I arrive he skims over the pages very quickly. I know something is up. I said you did remove the charge for the gas sensor yes? oh yes I did charge you the $600. only the $40 for the cap. ok where is the gas cap. oh I'm sure its in the suv. lets go check. never finding the gas cap, he assures me that they put it on at no charge for me. but I'm looking at the gas cap and I know its the one I already had. so then I question the lift gate. he states that they had to removed the bolts from the hinge at the top of the lift gate. and they had to repaint them. Really? they must have really wanted them to match perfectly. they even redone the scratch across the nut like it was before. he assures me the work was done. I try the key fob, it worked. so OK. I go in and pay the nearly $3000 service bill. to get home and looking over the bill. the charge of $600 was still on there. plus the $40. and two days later my lift gate no longer went down with the key fob. my gas sensor still randomly comes on 3 to 4 times a week. and calling Mercedes benz back. they said I was lying and that there mechanic and service man would never do something like that. my apologies for the long version. that was 5 years ago. since then I went to mercedes benz of pompano. except a week ago. my suv decides to breakdown and I needed to have it towed. I call mercedes, I let them know he battery light came one. the top off coolant came on. and the power steering went. the power steering happened once before so I pretty much knew the belt broke. steam started coming from the engine in front of the driver side. after waiting for 3 hours for the tow truck to finally arrive, at 2am. when I ordered the tow service. Fort Lauderdale was the closest and the closest to where I live. I also stated I would need a rental. so I agreed to have it taken there. BIG mistake. the next morning I get a text message from James he is going to be my service advisor. I told him the same thing I told mercedes roadside the night before. and also said, my front pax wheel bearing also needs to be replaced. he says a few WOW's and is going to check on it and text me back. few hours later he responds, we need to run a diagnostics to confirm but it looks like the belt is broke. the diagnostic is $219.99 per hour, and if you want us to check the coolant issues, the coolant diagnostic is $149.99 cause that is a separate test. are you ok with those charges. I pause and I say, before I agree, let me ask you something. he says sure. isnt it still customary that If you do the work the cost of those test are removed. um, um, um.. I think we can still honor that. I will have to check.. really? I was about to loose my cool. apparently he doesn't even know he own company he works for policy is. I also asked about the loaner car as I did the night before. he quickly says no loner. loaner cars are booked out. later he messages me once again. he first tells me, the v belt and tensioner and that is going to be $1446.00, then says their is a cracked pipe in the coolant system, that is going to be $608.00 he then says, the wheel bearing is another $1300.00and then he states I need new breaks and new tires and that was a few thousand. I stop him there. I said, tires are about 6-7 months old and still look new. except for the front pax. he then agrees. and I ask him if I can message in just a few. I wanted to tally up what he had quoted. came out to $3500. I get back touch with him and ask him is there anything he could do to get the price cheaper. he comes back and blows a bunch of smoke up my ____. and says $3000. I say ok. next day, my car isnt ready. the pipe wasn't in yet.. then Saturday comes and they pipe still isnt in yet. and I still do not have a loaner. he then tells me it will be monday morning. and finally monday night I get my suv back. I pay my bill and take it with me. when I arrive home, I notice on the bill where the coolant repair was broken down. the part did arrive on on that Friday at noon. yet I was told it didn't arrive until 3pm monday. and he even charged me for the diagnostics that he was suppose to wave. and my coolant light is already back on. and still hearing a whinning noise. More

The team at that location is exceptionally great ! They will do anything to make you happy ! Jefrey Rosenfeld is the best ! will do anything to make you happy ! Jefrey Rosenfeld is the best ! More

This service was provided on the fifth Mercedes we have This service was provided on the fifth Mercedes we have owned/purchased there. I wouldn’t buy anywhere else. This service was provided on the fifth Mercedes we have owned/purchased there. I wouldn’t buy anywhere else. More

Service is fine, but wait times are substantial. Customer lobby is comfortable and they will profit a free Uber or Lyft to and from a local destination which is nice. lobby is comfortable and they will profit a free Uber or Lyft to and from a local destination which is nice. More

This dealership has great customer service. I never have to wait too long to receive my car. Highly recommend them to wait too long to receive my car. Highly recommend them More

Service was prompt & professional. Thank you Orlando & team. That’s why I’m a Loyal Customer to Mercedes Ft Lauderdale team. That’s why I’m a Loyal Customer to Mercedes Ft Lauderdale More