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Mercedes-Benz of Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.5
521 Reviews

521 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center

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June 30, 2022

My service advisor is absolutely thorough and professional. His follow up is on point every time my vehicle is serviced. More

by coultonlisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Janlonski
Jul 01, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 30, 2022

There is nothing special about this dealership. Service Prices are high, and competency level of the girl that took appointment is non existent. Scheduled an appointment for express service, the gi More

by Max
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t remember the females name that took my appointment. Service guy was alright.
Jul 01, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi Max, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.

June 30, 2022

What an efficient and professional experience with a knowledgeable and friendly staff! My service was thorough and correctly quoted. As this was my first visit since moving from Ohio, my husband and I More

by cmugkmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alliyah, customer care
Jul 01, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 29, 2022

I bought my car in this dealer, all services there, nice attention to details. Satisfied with their service. More

by tulio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Guzman
Jul 01, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Fort Lauderdale. If you have any further questions, please give us a call. We're always happy to help! Take care!

June 24, 2022

Service was quick and great! My service advisor kept me informed. I was in and out for maintenance checkup in no time. Good service is appreciated. More

by staceygfla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William
Jun 28, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 23, 2022

Customer service was excellent but the parts that were supposed to be replaced only half arrived I damaged. So now I have to come back and I have yet to receive a call if the part has arrived. More

by Sophyehoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Jun 25, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 25, 2022 -

Sophyehoch responded

Or is excellent at his job. The issue was never his performance it was the part that came in broken. He provided excellent customer service and was very communicative. It was a pleasure dealing with him and I hope he is always is my service provider.

June 22, 2022

I had a very good experience at Mercedes-Benz of Fort Lauderdale. I would like to thank my service advisor, MANUEL GUZMAN. He made sure that my car was done right and on time. More

by CyberPhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Guzman.
Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

June 21, 2022

The service is excellent and my service advisor, Xavier Alsina is excellent. He give me all the information that I need relate to my service and call me right away when the vehicle was ready. More

by dannyrod0357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Alsina
Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 21, 2022

Very helpful and did everything they could to advise me and help save money. Much appreciated! More

by rcmolasky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pena
Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 20, 2022

The best Mercedes dealership, I love the attention they give me and to my car. I have the best advisor ever. Thanks Mercedes of Fort Lauderdale More

by ngroulx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Guzman
Jun 21, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for your feedback! We hope you have a great day!

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