Mercedes-Benz of Ft. Lauderdale - Service Center

They refused to fix an issue. They insisted on only replacing it (out of warranty $3000). To fix the issue would have taken 15 minutes They insisted on only replacing it (out of warranty $3000). To fix the issue would have taken 15 minutes More

I visited this dealership a couple of times, the last one to address a recall issue with my 2022 GLC 300. The appointment was easy to set up. I deal with a superb customer care service assistant, JC. As far to address a recall issue with my 2022 GLC 300. The appointment was easy to set up. I deal with a superb customer care service assistant, JC. As far as I'm concerned, he should be running the dept. When I come in its like visiting family. I sit down, talk to him about the GLC and its few quirks. We trade notes on car care and other automotive topics. I have owned several BMW's, a previous MB C280 and have worked on my cars myself, so I am extremely knowledgeable about German engineered cars. He is extremely knowledgeable. He is a true facilitator, a customer advocate. The dealership is bright, plenty of space to sit and relax. Free gourmet coffee, can't complain. They even have a camera feed from the repair area. Its spotless, you can literally eat off of the floor! Know I know why I bought an MB product, it's about the complete MB experience. Great dealership. Wow, I can't wait to come in for my next service appointment! More

Always an excellent experience. Whether buying or doing maintenance, the staff is always wonderful to work with. Whether buying or doing maintenance, the staff is always wonderful to work with. More

My last two service experiences have not been good. Most recent one returned the car to me with a new problem that was not there before, forcing me to turn around and return the car after driving loane Most recent one returned the car to me with a new problem that was not there before, forcing me to turn around and return the car after driving loaner for almost two weeks. Plus original problems not fully addressed. Feels like they don’t know how to fix the car. Also the loaner drop off experience remains extremely unsatisfactory. I pull into the service bay and am basically ignored. None of these problems is new. Considering switching brands at this point. More

I could not be happier. I am sure you are aware that Mercedes makes good cars, but that is not the most important thing. I will continue to purchase new cars from you for me I am sure you are aware that Mercedes makes good cars, but that is not the most important thing. I will continue to purchase new cars from you for me and my family - - because of your outstanding service. Our Service Manager, Mike Ferraro, is careful, thorough, and answers all our questions. He is assisted by your service staff who take our calls and provide solutions to a wide variety of problems. You have a GREAT team. Thanks! More

I had a very good service. I'm satisfied but I find very expensive price I'm satisfied but I find very expensive price More

I'm blessed to have such a great service advisor in Mr. Torey Williamns. He always get me in and out very smoothly and explains the best options on all repairs and actually comes threw on things he say's h Torey Williamns. He always get me in and out very smoothly and explains the best options on all repairs and actually comes threw on things he say's he and the service techs are going to do. Just fantastic . More

I have always had good service with Lauderdale Mercedes. No different this time. Rudy is my service adviser and he is always accommodating. I will continue to use this dealership in the future. No different this time. Rudy is my service adviser and he is always accommodating. I will continue to use this dealership in the future. More

Chris my service advisor is the best. Professional, knowledgeable and caring !! He made sure the job was done especially that it concerned my safety! Professional, knowledgeable and caring !! He made sure the job was done especially that it concerned my safety! More