Mercedes-Benz of Ft. Lauderdale - Service Center

Torey my service advisor is the nicest guy in the service department, he is quick and very professional department, he is quick and very professional More

Service advisor never called to update me on my vehicle. I had to pursue him on multiple occasion over 6 days. My payment of $705 for recharging my air conditioning was excessive. Granted, my advisor told I had to pursue him on multiple occasion over 6 days. My payment of $705 for recharging my air conditioning was excessive. Granted, my advisor told me he would be away over one weekend, but said his associate would follow up with me. That never happened. Granted, A/C leaks are difficult to diagnose, but 6 days to tell me that I needed to have repairs that would cost 6K to fix? I suggest more training for Romario Cruz, and an updated system to take better care of customers in a very busy dealership. More

Christopher Jablonski has been my service advisor for two years now, he has made everything so smooth and efficient with excellent service all the way around. It's a pleasure to do business here. years now, he has made everything so smooth and efficient with excellent service all the way around. It's a pleasure to do business here. More

Love working with MB of FT Lauderdale. Always go to Robert in service. Impeccable service. The kind of quality you hope for and expect at MB. Always go to Robert in service. Impeccable service. The kind of quality you hope for and expect at MB. More

I have gotten excellent service for many years on all our cars. They are very nice to work with cars. They are very nice to work with More

Bought a Certified pre-owned E550 with under 26,000 miles. Added the extended warranty beyond the 1 year included warranty and the sale included alignment and window tint. That took a few days prior to miles. Added the extended warranty beyond the 1 year included warranty and the sale included alignment and window tint. That took a few days prior to delivery, which ate up the entire return guarantee window. Upon driving, I had been complaining about an issue with a burning smell from the beginning but they said don't worry about it. I had to note the burning smell again and the window tint was very poor in the rear window. I had to schedule service again in the 1st month due to a puddle in my garage, which they said was necessary to replace the water pump. I asked about the window tint issue but they said it needed to be scheduled specifically for the window tint. Then, since it still had the burning smell, I scheduled it again per the coordinator, 3rd time back for stuff in the first 2 months, set it up and they said they could correct the messed up window tint issue. Took 10 days there for the smell (said they drained overflow coolant, which was done (in only) a few days there but I had to wait for the window tint which was 1.5 week later... So now the window tint is better but still smelling the burning chemicals from the motor. Not sure if I need to go to another dealership to let fresh eyes (& nose) try to correct the burning chemical smell. It's a lovely car, I paid a premium, took a hit on an awesome trade (that didn't smell) and they add dealer fees for ? So it was supposed to be a fair deal for them (I get it, it's their business$$). That said: Joe is nice and I appreciate his going the extra mile in an effort to assist but I would be much happier if my beautiful car didn't always smell like burning chemicals. Not sure if it's all miscommunications or issues with the service department, so unfortunately in my case, after 3 failed attempts to cure the main issue, the service there, leaves much to be desired. So many weeks of sitting there and the mechanics there can't fix it? I don't think a Mercedes (The Best or Nothing?) with low mileage, should smell like burning chemicals while driving. It is offensive and probably not the Best for health and wellness. More

Hipolito at Mercedes in Fortlauderdale was excellent very diligent took care of everything needed and had my car ready on time !! diligent took care of everything needed and had my car ready on time !! More

My car was towed to the dealership on a Tuesday night, they never even looked at the car on Wednesday , went into the dealership spoke to the service manager Steven he was to have the service write me r they never even looked at the car on Wednesday , went into the dealership spoke to the service manager Steven he was to have the service write me refund a call Never hear from Anyone on Thursday they started No conclusion Final Conclusion on Friday The battery shorted out Very poor customer service for someone that got stranded on the side of the road and no loaner was offer More

Mike Ferraro is the best service advisor I've ever known. He treats you like family He treats you like family More

Never again will I give this dealer or Autonation my money. Rude and disrespectful staff have no business selling and or servicing Mercedes. The attitudes and disrespect towards your customers is repuls money. Rude and disrespectful staff have no business selling and or servicing Mercedes. The attitudes and disrespect towards your customers is repulsive. More